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42 - 47 of 363 reviews
Reviewed December 31, 2007

Hotel is the best in Aria.

Wonderful staff in reception area as well as room cleaning. Have to contend with management that is lettiing the property ran down. Half light-bulbs in hallways burnt, paint peeling in the rooms, bed linen and covers need a change. Chairs in the bar are so old and dirty one would hesitate to sit there.

Food service excrutiatingly slow, the maitr'd is AWOL, nowhere to be found and correct problems.

The Hotel manager wonders around the property greeting people, with no clear sign that he works there or that he is there payting attention to all the details gone wrong he should be trying to fix.

They have little competition so I guess they can get away with this..

Wish they'd care more and with little extra effort bring the hotel to a higher evel of cleanliness and quality.

  • Stayed: December 2007
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3  Thank iqq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2007

The hotel has all the features you would expect of a bigger chain. Also free Wi-Fi in the rooms, nice pool, fantastic sea views, free buffet breakfast.

The hotel isn't in the town centre although it's only a 15 minute walk or a $2.50USD taxi ride (you may see this as a positive or negative). There is no beach next to the property, and a not very nice man made beach 5 minutes walk away - but there are massive rocks that the waves break on creating a very nice view from the hotel. If you want a hotel in the area on a real beach, there are some outside the town to the North (Hotel Arica is in the town, just south of the centre).

The staff were great, especially house keeping who were super friendly (which isn't always true of hotels in Chile).

When we were there the hot water was yellow the first day, but when asked we were told it was being fixed, it took longer than they said but was eventually fully fixed late on the second night. We got a 10% discount for this, and I suspect it was an isolated incident as there had been an Earthquake just south of Arica the day before (although the hotel said they weren't affected when we phoned).

The only real reason I gave this 4 instead of 5 out of 5. Was that we paid extra to stay in a 'Superior' room, but I have no idea what was superior as it seemed like any other hotel room to me.

  • Stayed: November 2007, traveled as a couple
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2  Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2007

Beautiful location! Breakfasts were delicious, though the food at night was only fair. Try Maracuya up the road for better meals. The rooms were spacious and the service is outstanding. Right on the water, I could've spent hours right on the property watching the waves roll in. Didn't try the pool, but it sure looked nice. Unfortunately not walking distance from the town. Overall, a very enjoyable stay.

  • Stayed: April 2007, traveled with family
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1  Thank TheSalvatierras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2006

We had an excellent time at this hotel. The location is amazing and as far as I know, this is the only beachfront hotel in the city. First we stayed in the regular rooms but then we decided to try the “cabanas” to enjoy a different experience. The cabanas have A/C and overall well equipped; located in front of the beach and the surroundings are very calm and relaxing.

The bar lounge and restaurant are very nice and the food was absolutely gorgeous. The Hotel also has a big swimming pool and a smaller one for kids, beach volleyball, tennis courts, mini golf and a many other recreational areas. I would definitely recommend people with kids visit this Hotel. There is also a recreational team that takes care of your children during the whole day… it’s like a mini Club Med.

Every hour there is something new going on in this Hotel, we really enjoyed our stay there. Overall the Hotel is very clean and safe; the staff is nice and friendly and you won’t have problems with the weather because it stays warm all year long.

  • Stayed: September 2006, traveled with family
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3  Thank Explore802917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2006

First, the good part. The location is unbeatable. The hotel is a very scenic 15-20 minute walk south of town. The cabanas are close to the beachfront. They could use a little renovation, but there are no serious problems to report. Each one has its own patio.

The major problem here is that the hotel hosts a lot of local Arica weddings and corporate functions. One night during our stay the celebration ran until 4:30 AM. Huge speakers are placed poolside- you can imagine the rest. Another night a corporate party raged next door to us. No attempt is made to warn guests. The staff make no apology, and we wondered why guests were housed in the closest cabanas, when vacant ones were further away.

If you see preparations being made for a wedding party, insist on being moved away from the pool area. Nor are the staff particularly welcoming (the cleaning ladies excepted, they are wonderful). The front desk and restaurant staff seem caught up in an inflated sense of self-importance. But when you're the only beachfront hotel in town...

  • Stayed: March 2006
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2  Thank davidpVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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