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“Avoid avoid avoid”
Review of NH Antofagasta

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NH Antofagasta
Ranked #1 of 27 Hotels in Antofagasta
London, United Kingdom
Level Contributor
182 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 326 helpful votes
“Avoid avoid avoid”
Reviewed March 19, 2013

I am a world traveler and stay in 1-2 hotels every month worldwide.I had the exterme misfortune of staying at this hotel in March, 2013. Read my review and decide for yourself.

Antofagasta has a shortage of hotels and most hotels are always booked there. This is one of the prime reasons, that even standard hotels provide very poor service here.

The glitches at Radisson Antofagasta :-

1. I booked the hotel via hotel.com . However , on arrival at Radisson, I was informed that I did not have a booking. I was made to wait for 1.5 hours on the reception desk ( after a long flight). And if this was not enough the receptionist and her superior were extremely cocky about it. After 1.5 hours they finally were able to locate my booking in their computer. Instead of acknowledging the problem and apologizing to me , they were very hostile to me

One of them, said to me quote " we do not want clients like you staying at this Radisson or any other Radisson in the world. We will do just fine without you. We rather have no clients than clients like you". Unquote This was in response to my expressing my displeasure at their slackness.

In response, I told them, please give this to me, what you are saying in writing with 'hotel stamp' as evidence. To which she and her manager replied " Just shut up, else we will call the police and we will not give you a room either, even if you have already paid for it". Since I did not want to lose my money ( I had prepaid ) and interact with police in a foreign country, I decided to keep quiet. And I guess, you guys reading this review would have done the same?

2. Their was no hot water in the room for my 2 days stay. I am someone who just takes shower with hot water. I could not take shower for 2 days. This really impacted my business trip as I felt sleepy all day cos of not starting my day with a shower. By the way, I did complain 5-6 times but to no avail. I did not protest too much, lest they might call the police 'to set me right'!

3. The TV was not working in the room. I did not even bother to complain about this. I did not really have time to watch it either.

4. The morning breakfast ( included in room price) was very mediocre. Some cheese, fruits, bread, sweetened fruit juice, coffee and scrambled eggs were there on both the days. No variety and pretty ordinary stuff for a hotel priced that much.

5. The location of the hotel is terrible. Its at the far south and very far from the Plaza Mall. To gve you an idea,Hotel Terrado and Hotel Antofagasta are right next to Plaza Mall. Hotel Holiday Inn express is 3000 pesos ride from Plaza Mall ( the centre/heart of the town). While Radisson is at 5000 pesos ride from Plaza mall. Similarly if coming from airport, their is a difference of almost 5000 pesos going to Radisson as compared to say Holiday Inn express. ( I have stayed in 3-4 different hotels in the city in my various trips here).

6. The people at front desk are extremely hostile . They do not look like staff of a 3.5-4 star hotel. They look more like some jail warden or hostel matron or a night club bouncer.

7. No complimentary water bottle provided in the room on arrival. One bottle was placed in the bathroom with a big placard saying " Feel free to drink it but it will be charged to your room!"

8. Their was a mini bar in the room. It was under perpetual lock and key. I am not sure, how is one supposed to use it if it is kept locked!

9. In the bathroom, the toilet seat was broken. When I sat on it, I had to position myself, such that I do not slip and fall down.

10. The lunch and dinner menu available at the hotel, was pre-fixed and priced at 15500 pesos..almost 33 us$. Not worth it at all as the menu was very ordinary.

The positives :-

No place can be totally bad and the same holds good for this hotel.

1. The wi-fi connection was good and steady. I was able to use wi-fi without any problem throught my stay. It was free and included in my room rate.

2. The woman in charge of cleaning my room was a very nice woman. She did a good job in folding my clothes and making my room neat and tidy. Kudos to her.

3. i paid for ocean facing room. It was a good view with the noise of ocean waves clearly being heard in my room thoughout the night.

To sum it up, I will say this is the worst amongst all hotels I have stayed so far in Antofagasta. If possible, avoid it.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sally M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonANF, Gerente at NH Antofagasta, responded to this review, March 25, 2013
Google Translation
Estimado, esta claro que nadie creera lo que usted menciona en su extensa critica, las personas pueden al mismo tiempo ver las excelentes opiniones anteriores, nos reservamos el derecho de tomar acciones legales respecto de esta opinion tan mal intencionada.

Le saluda cordialmente,

Charles Jacobsthal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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409 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Campinas, SP
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 9, 2013 via mobile

We came from 5 days in the desert. Uyuni and Atacama. So decided to have a bit more comfort which was achieved by staying at the Radisson Antofagasta. The rooms are big, clean and there's everything you need. The view is also stunning from the sunset into the pacific ocean! I'd recommend if you want to rest a bit after days of adventure.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mucaslash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed January 26, 2013

This Hotel is relatively new. Room was clean, ample with nice beach view. Bed and pillows were excellent. Bathroom nice and comfy. Room service (maids) needs some improvement (ordered towels that took time to arrive, but the safety box required repair and that was fixed inmediately). I am fluent with the spanish so language was not the issue.
Nice pool (water is cold!) and exercise room is somewhat small but was empty everytime I went to use it. You have to cross thru the restaurant or go thru the lobby to the exterior deck to reach the pool or exercise room.
The restaurant is really good and I eat there in three separate occasions.
Close by you (four blocks walking uphill) have the Camanchaca Ruins and Antofagasta Museum, and the Enjoy Hotel (that have the only casino in the whole city! plus bring shows so is good to check what they have)

Room Tip: Ask for seaview. Is away from the highway in front of the hotel.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeonViajante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 29, 2012

the hotel is located close to the highway with a good overview of the ocean.
the break fast was sugary with too much pastries which may be is the choice of the northern chile community

the rooms were ok & had two heaters.
the view was breath taking though i went in the peak winter time
the business centre is ok in the lounge but ellos no tienen printer.
they charge 60 USD for a single room occupancy.

did not have time to check out their spa.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EevaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 28, 2012

I stayed here for 3 nights during a business trip. The hotel is small, rooms are average 4 stars, nice see view. Its cost is not that bad. Room service prices are high in compassion with 5 stars hotels. The location is good. Staff is friendly. Breakfast was average, not that many choices. Bottom line It is one of the best hotels you can find in Antofagasta but do not expect much.

Room Tip: Get a see view room
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlie7fR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 3, 2012

My husband and I were looking forward to spending a night at the Radisson Antofagasta after driving for hours through the hot and VERY dusty Atacama Desert. Alas! Got to the hotel to find no bathrobe or slippers ... after asking FOUR times, these were eventually brought. However the television wasn't working. I didn't mind that but my husband really wanted to watch ... finally they fixed the TV after we complained twice. However worse was that there was NO WATER to bath or shower! The tiniest trickle came out of the tap so eventually I just gave up on it. Not having water in a hotel like this is not acceptable. Also the food in the restaurant was so diabolical we decided to eat out instead. None of the staff spoke any English either. The only good thing this hotel had going for it was that the bed was very comfortable though the pillows were not (luckily we brought our own pillows as we have become used to hotel pillows being awful) and at least there was wi fi internet in the room and a sea view, but apart from that we felt disappointed.

Room Tip: Ask for a sea view
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolinetravelguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 22, 2012

The staff was very friendly at this hotel and the food at the restaurant was surprisingly good. I ate breakfast and dinner there. The room, however, was very tired looking and faced the street, which I would avoid at all costs. It was very loud due to traffic which did not alleviate all night long. The room I got was in desperate need of upgrade. I see from other reviews that perhaps there are upgraded rooms available. I would suggest asking for one.

Room Tip: Choose one that faces the ocean, not the street.
See more room tips
  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadianRosemary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Antofagasta

Property: NH Antofagasta
Address: Avenida Ejercito 01151, Antofagasta, Antofagasta 1270769, Chile
Phone Number:
Location: Chile > Antofagasta Region > Antofagasta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Antofagasta
#2 Business Hotel in Antofagasta
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Antofagasta 4*
Number of rooms: 139
Reservation Options:
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Also Known As:
Radisson Antofagasta
Antofagasta Radisson

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