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“Not good value”

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Hotel Diego de Almagro Antofagasta Costanera
Ranked #10 of 28 Hotels in Antofagasta
Santiago, Chile
Level 6 Contributor
173 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Not good value”
Reviewed September 12, 2012

We chose this hotel due to a colleague's recommendation - a mistake, and he won't ever be trusted again!

The hotel is well located in front of the beach, although the extremely busy road dilutes the ambience of the location. My room ended up being a triple, so I was pretty happy with the amount of space on offer. It was clean - no problem there. Then, the problems began.

The bed is soggy. Time it was replaced.

A quick shower in the morning revealed warm water (not hot), which I didn't think too much about until later...

Breakfast was ordinary. To be fair, breakfasts in Chilean hotels are generally tailored to Chilean tastes, but this is supposed to be an upmarket hotel and appears to cater for foreign visitors. Four varieties of cornflakes don't really make for an enjoyable breakfast for me. The scrambled eggs had run out. What I took to be orange juice turned out to be some horribly thick "nectar". There was no fruit available, unless you count the sultanas. My travelling companions (Chilean) were similarly unimpressed.

Arriving back from work at the end of the day, the hot water had disappeared completely and was now only at the ambient temperature. When I went and spoke to reception, they said sorry, it's being repaired today and should be ready in about 30 minutes. Obviously it had broken down i n the morning and took all day to fix. There was NO communication from the hotel about this.

We asked about using the pool. Uhhh sorry, it's being repaired too.

For the price, this hotel represents poor value and we won't be returning. At half the price, the Ibis (at the back of this hotel) represents far better value, despite the smaller rooms.

Room Tip: Get one as far from the front as possible
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ryanar70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
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  • Portuguese first
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English first
caMPINAS
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 17, 2011

My suggestion for all wants book one hotel in Antofagastal that don't choise this one. The service is very very terrible ( dirty room ,poor breakfast,expansive landry service and bad receptionist service). We stayed there one day and intend never to return.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Fkcoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Diego de Almagro Antofagasta Costanera

Property: Hotel Diego de Almagro Antofagasta Costanera
Address: Manuel Verbal 1632 | Costanera, Antofagasta, Chile
Location: Chile > Antofagasta Region > Antofagasta
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 28 Hotels in Antofagasta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Diego de Almagro Antofagasta Costanera 3*
Number of rooms: 98
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