Picked this hotel particularly because it belongs to an international chain and claims to have multilingual staff, business center etc. - we needed to organize a few things during our stay in Antofagasta, so paying a bit extra (compared to other local hotels) for all of that sounded like a good deal.
The only English-speaking person I met was during the evening check-in. However, the whole procedure took forever - we were the only people checking in at that moment, but we must have spent over 20 minutes at the reception, filling in forms, waiting for the passports to be copied and putting effort into *convincing* the guy that yes, our internet reservation is indeed prepaid... to which his answer was "I seriously doubt it." We got the keys in the end, but I had to go back to the reception with my laptop and forward the email confirmation... only to hear that he cannot check it now, because he does not have access to the right computer... At 11 PM, after an exhausting day, one really needs to take a few deep breaths in order not to start yelling.
In the morning, nobody spoke any English at all - I needed to print 2 forms and managed to explain that the girl at the reception. The "business center" turned out to be the staff's office and similar pattern as in the evening occurred: sending an email with the form, only to learn after 10 minutes that their computer blocked all attachments. Luckily, she tried another computer and did some tricks... and I did get my 2 pages printed... all in all, it took about 30 minutes.
To be fair - this was hardly the receptionist's fault, the hotel simply does not have a business center. The girl perhaps did what she could - and she was much more efficient e.g. in arranging a taxi to Paranal, the observatory some 120 kms south of Antofagasta - we got a very reasonable price and the car was ready on time, exactly as agreed.
To sum up: the hotel itself is quite nice, in a good location... and the staff is really trying its best - but "trying" does not equal "succeeding". However, if you have enough patience, things should eventually work out...
- Official Description (provided by the hotel):
- The ibis hotel is located in the well-known Avenida Brasil area, close to the city's business center and just 5 minutes from the city center. The hotel has 140 rooms, all with air conditioning/heating, a restaurant and a 24-hour bar open 365 days a year,in addition to free WIFI and a private car park.The Ibis Antofagasta hotel is located in the popular Avenida Brasil area, close to the city's business district and just 5 minutes from the city center. It is also just 25 minutes from Cerro Moreno airport and 10 minutes from the bus station. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Travelocity, ACCOR, Priceline, Odigeo, Hotwire and Agoda so you can book your Ibis Antofagasta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.