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Reviewed 4 weeks ago

We stayed here for 3 nights in April with our 2 kids ages 9 and 11 in a family room. The hotel is amazing and the staff are even better. It is a quite oasis in what is a surprisingly busy city. The pool was our sanctuary after exploring during the day in 40 degree celsius heat. $1.50 USD happy hour cocktails are hard to beat. The breakfast was delicious and there are some great restaurants and massage places directly out the front. The staff here were the best we encountered in our 3 week trip- even arranging a birthday cake and staff sing along for my wife. Would definitely recommend. Thank you Central Suite

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank JAYandTAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentralSuiteSR, Operation Manager at Central Suite Residence, responded to this reviewResponded 4 weeks ago

Dear JAYandTAS,

Warmest greeting from Central Suite Residence,

Thanks for your time to share your awesome experience of your stay with us on Trip Advisor while you are here to visit Cambodia, Kingdom of wonder. I'm delighted to read that you had the wonderful time and enjoyable with our facilities provide by Central Suit Residence. Your review could mean enough to us. We really appreciated your singing the praises of the hotel and described all our Khmer hospitality delivered by our team and I'm so happy to hear that my team treated you well.

Once again, thank you for your great feedback and highly recommend. We look forward to welcoming you back home again in the future.

Yours Sincerely,

Sokha Soch
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2019 via mobile

From arrival to check out the staff at the hotel were constantly striving to provide the best possible service.

Best bits: Room was lovely, spacious and very clean. Breakfast was adequate with a decent selection of cold and hot foods. The pool area is very quaint and although there aren't tons of sunbeds it was never an issue while I was there. Location is central and very close to pub street and night markets. The manager Ms Sokha in particular was extremely warm and welcoming, always making sure you were enjoying your stay. Hotel arranged an excellent early morning temple trip for me.

Issues: Building work was taking place in the hotel surroundings and at times noise was very loud - more so during the day. However, the hotel staff were very apologetic about this and Ms Sokha even discounted some of my hotel charges as a gesture of goodwill. I really appreciated this.

Overall I would stay here again in a heartbeat! It is a gem in Siem Reap and the price is so reasonable, it is excellent value for money.

Date of stay: April 2019
Trip type: Traveled solo
Thank S7759VJlaurab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentralSuiteSR, Operation Manager at Central Suite Residence, responded to this reviewResponded April 17, 2019

Dear Laura B,

We are very pleased to have been a part of your journey, most especially for being the setting for these unforgettable and enjoyable memories from your trip, starting off with the warm welcome from our teams. We are glad to know we exceeded your expectations during your stay with us and we are glad that you appreciate on our special and personalized touches.

Once again, thank you for your great feedback and highly recommend. We look forward to welcoming you back home again in the future.

Yours Sincerely,

Sokha Soch
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2019 via mobile

A very quaint hotel in an excellent location in the heart of the city. Pub Street, the Night Market, and many good dining options are within walking distance from the hotel. The temples are just a 20 minute drive away.

The hotel staff is polite, with a shout out to Mr. Story who went the extra mile.

We stayed in a Family Suite, the room was large and the air conditioning powerful enough to get you shivering cold even during peak summer heat outside. The beds and pillows were comfortable, although there's a lack of drawers for better organizing of clothes and other peripherals. Standard bathroom amenities were provided, with good water pressure at all times.

The pool is of good size with a bar inside. The spa is a small room good for couples massages.

I'd have given the hotel 5 stars despite the few physical shortcomings of the room, but our check-in process after a very efficient airport pick-up was really poor. The person who attended to us gave us numerous erroneous information about bringing passports to the temples, the number of key cards allowed per room, a supposed mandatory deposit of room key at the front desk every time we leave the hotel, as well as wrong information on other requests that I had already fixed via online chat and emails. Maybe it had something to do with our very late arrival time after a flight delay during Khmer New Year. But really, the check in experience was extremely frustrating and the worst I've ever experienced.

Despite that, I only took off one star, to show you just how excellent my stay was even with that experience. I'd definitely recommend the hotel and would consider staying there again in the future.

Date of stay: April 2019
Trip type: Traveled with family
2  Thank malupit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentralSuiteSR, Operation Manager at Central Suite Residence, responded to this reviewResponded April 17, 2019

Dear malupit,

First we are thank you for choosing to stay with us on your most recent visit in Cambodia, and we would like to appreciate your constructive comments and thank you so much for highlighting the signature services and facilities offered by Central Suite Residence.
On behalf of Management, We really apologize for the aspects of your experiences that fell short of expectations and we are committed to turning your comments in to actions for improvement of our services.

One again, please accept our apologies and we sincerely hope that in spite of this inconvenience, we will have the opportunity to welcoming you back in the near future so that we can remedy the poor impression created on this occasion.

Thank you very much for your comments and hope that you will provide us any opportunity to serve you once again.

Yours Sincerely,

Sokha Soch
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2019 via mobile

A real oasis in the hubbub that is Siem Reap, especially at new year which is fun and frantic here! The rooms are large and very well equipped, and the pool has a (vital I’d say) swim in bar. And the staff are really welcoming and friendly.

Date of stay: April 2019
Trip type: Traveled with friends
Thank Alan_H_Shropshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentralSuiteSR, Operation Manager at Central Suite Residence, responded to this reviewResponded April 16, 2019

Dear Alan H,

Warmest greeting from Central Suite Residence,

Thanks for your time to share your awesome experience of your stay with us on Trip Advisor while you are here to visit Cambodia, Kingdom of wonder. I'm delighted to read that you had the wonderful time and enjoyable with our facilities provide by Central Suit Residence. Your review could mean enough to us. We really appreciated your singing the praises of the hotel and described all our Khmer hospitality delivered by our team and I'm so happy to hear that my team treated you well.
Once again, thank you for your great feedback and highly recommend. We look forward to welcoming you back home again in the future.

Yours Sincerely,

Sokha Soch
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2019 via mobile

Mostly, staff, Phy, was very kind and had great smile. He always tried to help me having the best trip. Thank you very much!!

And Location was perfect. It was 5 min away from pub street by walk. And 15min from airport.

Every staff was kind and haf good smile. It had small but nice pool. You can enjoy great cocktail during happy hour.

한글로도남겨요. 정말최고의 호텔이었어요. 무엇보다 펍스트리트와 가깝고 직원들도 너무친절했어요! 수영장은작지만 즐기기에충분하고요 너무깨끗해요!마사지도 좋았고요!가성비갑입니다.

Date of stay: April 2019
Trip type: Traveled solo
Thank Junepark1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentralSuiteSR, Operation Manager at Central Suite Residence, responded to this reviewResponded April 14, 2019

Dear Junepark1001,

We are very pleased to have been a part of your journey, most especially for being the setting for these unforgettable and enjoyable memories from your trip, starting off with the warm welcome from our teams. We are glad to know we exceeded your expectations during your stay with us and we are glad that you appreciate on our special and personalized touches.

Once again, thank you for your great feedback and highly recommend. We look forward to welcoming you back home again in the future.

Yours Sincerely,

Sokha Soch
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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