My partner and I stayed for 9 nights, and we can’t recommend it more!! Everything was excellent!! We surely would recommend any family or friend to stay in this Hotel when visiting Siem Reap.
To start with, the hotel contacted us by email straight after booking to schedule the free pick-up/drop-off from and to the airport (very kind when visiting Cambodia for the first time). They also sent us the catalogue with all the guided tours that they offer from the hotel (they are also very open to bring you anywhere you wish as long as you give 1 day notice). We booked 1 day to Angkor, 1 day to Koh Ker & Beng Mealea, 1/2 day to Kampong Khleang and 1 day to Battambang. All of them were awesome experiences with very kind and helpful drivers/guides. They drove us to some spots that were not even included in the tour, just because they were excited to show us around.
Facilities and staff in the Hotel also excellent. Staff knows who you are and what is your itinerary since the fist day you arrive (moment when you are received with a nice cocktail, by the way!). It was surprising to see that everyone within the staff was asking us about our previous day’s trip to “wherever it was” and/or asking if we needed help or transport with tomorrow’s activity of “whatever it was”. Also, hotel was EXCELLENTLY clean, they were cleaning rooms twice a day (morning and afternoon), and they always go cleaning when they are aware you are out on a trip or activity, they will always make sure not to bother you. Pool was clean, room also very clean, no problem at all with mosquitoes or anything like this, so on...
The breakfast was a very good experience as well! I expected the typical buffet breakfast but it wasn’t like this, instead, you get fresh tropical fruit, yogurt, croissants and bread with butter/jam, drinks and then, a menu where you can choose among a wide variety of dishes (both oriental and western). You will most likely be full with 1 of them, but you can get as many dishes as you wish and they are ALL awesome!! We had dinner in the hotel’s restaurant (Goat tree) a couple of times as well and again, food was awesome.
Lastly, we had a Traditional Khmer Massage in the hotel’s Spa and the experience was very good.
If you are in doubt, please don’t! Every penny was well worth!
Carlos