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Hotel Somadevi Angkor Resort & Spa
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All reviewsswim up barpub streetnight markettuk tukwithin walking distancegreat poolcentral locationpool areabreakfast buffethotel lobbylarge hotellarge poolexcellent hotelnoodle soupold marketpacked breakfastpleasant stay
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An Agoda Traveler
Reviewed November 30, 2009

  • Stayed: November 2009
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    • Rooms
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
An Agoda Traveler
Reviewed November 29, 2009

  • Stayed: November 2009
    • Value
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 28, 2009

Somadevi is a 4-star hotel with 3-star rooms - I guess the 4-stars comes from the very nice pool area, and the pool bar, restaurant, and other amenities. It is overpriced for what it is, though, and with the low ceilings, dim lighting and weird carpets and decor, it feels like a hotel from the 70s despite being only 5 years old.

LOCATION - Somadevi is located only a few minutes by tuk-tuk from Pub Street, and is within walking distance to several restaurants and shops. The only problem is that the sidewalks are not conducive to walking - they are filled with cars, motorbikes, street vendors, etc that makes walking difficult. When we were there, the street was being redone so made it even worse. No worries though, tuk tuk's are readily available to take you anywhere in downtown for $2.00. Location is convenient, but not much more so than any of a dozen other hotels of higher quality - since you're already in a tuk-tuk, what's 30 more seconds? It's still $2.00. Like most other hotels in town, the Angkor Wat temples are about 20 minutes drive away.

ROOMS - We booked a deluxe double room, with a pool view. The room was on the 4th floor, but they gave us a triple room, so all the extra room was used up by a bed we didn't need or ask for. The view over the pool was ok, you could watch the quite cheesy nightly cultural show, but you couldn't be on the balcony at night because the bugs were rampant - they swarmed outside at night, and came into our room through the sliding glass door that didn't quite close right. We had to have the staff come up at one point and spray RAID and vacuum our room of bugs - there must have been a hundred. They took care of them well, but of course as soon as they left, the bugs started coming back. You couldn't sit out on the balcony much during the day either because the sun shone directly on it, really hot, so not very useful.

The room was small and cramped for being a deluxe room, dark with low ceilings and with styling reminiscent of the 1970s. We thought it was about 30 years old and needing refurbishing until we read it was only 5 years old. We were shocked. There is an old-style TV (no flat screen), a separate shower and bathtub, and a strange bed on rollers that rolls around when you move complete with very hard pillows. The shower is tiny, but there is a bathtub/shower combo you can use as well. The hot water goes from scalding hot to cold to scalding hot in 5-second intervals, so you have to time your jump into the water exactly right, rinse off for 2 or 3 seconds, then jump back out before it scalds you. 5 seconds or so later, you can try it again, 2 or 3 seconds and jump back out before it freezes you, then scalds you, then freezes you, and so on. This only works if you are fairly thin because the shower is tiny. If you have some girth, you won't be able to get out of the way of the uncontrollably scalding shower. It is the same way in the bathtub/shower combo. We told the manager about it, but he just stared at us blankly, without saying anything, so I doubt it will be fixed. There is no iron in the room, but they will send their only iron to your room for a set time of about 20 minutes if you ask. You just have to know exactly when you want it, and for exactly how long, and be ready to use it right when you ask for it. There is a room safe, but it is inexplicably not fastened down, so you can just pick it up and carry it out.

AMENITIES - The hotel has a nice swimming pool, a pool bar, lounge chairs, a nice lobby bar, a spa with fitness center, sauna, jacuzzi, massage etc, and a fitness center. The lobby is nice, and there is always a tuk-tuk waiting just outside to take you where you want to go. There is wi-fi in the hotel, at a ridiculous rate - $30.00 USD for 24 hours in a town where you can eat a full meal for $2.00, a massage for $3.00 or get a beer for 50 cents in almost any restaurant in town. This is a per computer rate too, so since we had two computers, it was a colossal $60.00 USD per 24 hours if you wanted internet access. We don't pay that much per month back home, and this is Cambodia! This is probably the only hotel in Cambodia that doesn't have internet access free too, so for the price we paid for the internet, we could have got a much better hotel with free internet access. Not only is it expensive, it's slow (only 200 kb/sec, not much better than dial-up), inconsistent, and you have to call down to the front desk every time you want to log out because the log out feature on the network doesn't work properly. Very inconvenient, we would have booked somewhere else if we'd known about this absurd rip-off system. The hotel hallways have low ceilings, are dark, and have carpet that looks like it's from the 1970s.

The buffet breakfast was poor - always cold and nasty with poor selection for a hotel of this size - we had better selection in tiny 20-room hotels in Asia. There is an excellent rice-noodle soup station though, where you can pick your own ingredients. There is also an egg station that consistenly undercooks the eggs, but you need it because the other selections are not good. Fruit always looked old, and items were never refreshed - once and that was it, or at least it seemed. We were there at 9:00 AM one day, and the food was pretty much gone. Luckily we like noodle soup.

STAFF - The staff was consistenly friendly (except the managers) and helpful. When our room was full of bugs, they came up immediately to help. They always smiled, held the door for us, bowed, and were just generally nice (again, except the stone-faced managers).

BUSINESS - There is a business center, but the idiotic wi-fi system and wild pricing shows that this hotel is not looking for business customers, in fact quite the opposite - they seem to need to save the rooms for their primary audience - huge busloads of big tour groups, who were pretty much the only customers at the hotel, and there were a lot of them. If you need internet at all during your stay, you will definitely want to book a different hotel.

This hotel was ok, but 4-star only because of the amenities which we seldom use. The rest of the hotel is only 3-star quality. Good, but far from great, at a very high (for Cambodia) 5-star price. There are many great hotels in Siem Reap, so either go down a notch and pay waaaay less, or go up a notch and pay a little bit more - maybe, maybe not.

  • Stayed: November 2009, traveled on business
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Thank Johann&Sandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2009

Our Vietnamese tour company booked us into an absolute disaster of a resort in Siem Reap but our guide rescued us by switching us to the Somadevi at the last minute. An amazing pool with a swim-up bar, clean, well-appointed rooms, a nice restaurant with a lovely buffet breakfast and efficient courteous staff were all a pleasure. The hotel is well-situated, just off one of the main roads in the heart of Siem Reap. A clean, modern safe option in this lovely tourist destination.

  • Stayed: July 2008, traveled with family
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Thank lomerlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Agoda Traveler
Reviewed November 14, 2009

  • Stayed: November 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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