My partner and I booked this hotel based on good reviews here. I now regret this deeply. On arrival, I realised that we had been charged a substantially inflated rate ($85 AUD per night pre booked through Hotels.com).
We would not resent this, if the price actually matched the quality. The location is unarguably convenient, however please bear in mind Siem Reap is small, and that your main reason for staying is likely the Ankor temples, which are all outside the town.
The room itself (facing the street on the pool branch of the hotel) had mould from floor to ceiling on the bed head wall. The entire room, although attractively furnished, was grubby and scuffed.
The sheets and blanket were persistently damp and sticky, which resulted in itchy skin. The mattress was spotted with mould (which is a health hazard).
We tried to ignore this, but eventually spoke politely to reception and explained the problems. This was not well received. I was interrupted mid-sentence with patronising gestures to my mouth to "smile!" Infuriating. Why would i smile when I am obviously concerned? We were then refused a change of room, however I do credit them with changing our sheets (I could hear staff laughing at me in the corridor while they collected the new sheets).
Totally unprofessional and disappointing. As they boast to be TripAdvisor's 2012 winner, this feedback needs to be made public knowledge so other people don't make the same mistake we did.
- Official Description (provided by the hotel):
- Steung Siemreap Thmey Hotel is one of the few remaining historical buildings in Siem Reap strongly constructed by the rich heritage of Khmer Culture blended with French Architecture. The Hotel has its own unique theme with Khmer handmade furniture located in the French Colonial block. More importantly, the hotel construction dated back to its origin in 1930s since French colonial era. With its 76 beautiful, elegant and charming rooms decorated and furnished with Khmer Handmade products along with our modern hotel facilities and services, Steung Siemreap Thmey Hotel extended our Khmer hospitality to make your stay in Siem Reap enjoyable and memorable. ... more less
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- Also Known As:
- Hotel Steung Siemreap
- Steung Siemreap Siem Reap