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“breakfast and communication”
Review of City River Hotel

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City River Hotel
Ranked #93 of 356 Hotels in Siem Reap
Certificate of Excellence
Venlo, The Netherlands
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“breakfast and communication”
Reviewed March 3, 2014

sorry to tell, but i red a lot of positive thing about the hotel , thats why i choose the hotel. unfortunately i can tell u that in mine opinon the hotel is to expensive for what the offer. the room was ok but the communication at the reception is poor! we arrived in the evening and we booked the heritage package, the recepcionist didnt know what we booked and what it contains!! i told him i would speak tommorow morning with the reception again.than i told that morning to the reception manager that there were some misunderstanding and we clearde that out , even though the hotel is not very clear in the information of the package, there is written a 2 full day tour to angkor wat with guide ect ect only the do not well anounce that u have to buy the entre tickets for angkor wat by yourself!!! 2/3 days is 40 dollar each!! ive told him to adapt that on their website!! wen we checked out i ordered the taxi to the airport already a night before, before breakfast the next day i asked if it was arranged, they say yes but it wasnt the service came 20 minutes to late!! the shifts should be communicated better!!
sorry guys but the breakfast is very poor!!! now i notice that more people have been writing about this subject and sorry it is really poor.the omelett/eggstation is the best item!
not much choice in bread/ham is not really ham no cheese, only marmelade, very artificial orange juice!! made from powder.. the presentation could be better, to many employees they are friendly but not efficient! it will cost not so much to improve the breakfast!!
and i know because iam in the same business!!!
also our massage was soso!! one thing becomes a problem world wide and that is the use of mobile phones when people are at work! allowance of use in your breaktime!!!! and not during a masssage or whatever, we had plenty of examples i will not list them!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BKERSTEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
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English first
South Australia, Australia
Level 6 Contributor
416 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 588 helpful votes
Reviewed February 28, 2014

City River Hotel is in a great location opposite the Siem Reap River and just under a 10 minute walk to Pub Street or the Night Markets. It is also the only hotel in Siem Reap with a rooftop swimming pool with an excellent pool bar and fantastic views.

We have stayed here a few times now and love the hotel, each trip is getting longer and in June we have booked another 10 nights there.

We really enjoyed our stays at City River and always book their Deluxe King with balcony, the rooms are big and nicely furnished and it was so nice sitting out on our balcony at night.

The rooftop pool is lovely and food and drinks from the pool bar and the main restaurant are very well priced.

Breakfast was excellent with a good choice of foods and all of the staff were very friendly and helpful, there is also a massage centre and bicycle hire plus a small gift shop.

City River Hotel is great value for money and it is in a good location and definitely worth staying at.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathy&Gary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 22, 2014

This was our third stay at CIty River Hotel in 6 years. The hotel still offers great value for money. Spacious, clean room and bathroom. Good water pressure in shower (hint: to get hot water, run the water through the bath tap until it turns hot, then change to the shower). Friendly staff, great location, nice pool area.

We can't understand why some people complain about the breakfast. There are plenty of hot dishes to choose from, a variety of bread and pastries, and lots of fruit. Of course you're not going to get exactly what you have at home - that's the point of travelling. Our only complaint about breakfast was the tourist who thought it was okay to stick her finger in one of the dishes.

We had a couple of meals at the restaurant. The food was good quality and the wine was quite nice. It was very pleasant sitting at the open window, on the quiet street, away from the crowds in Pub Street.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrHanAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
141 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 8, 2014

In Siem Reap to visit the temples, City River Hotel was a wonderful introduction to both Cambodia and the Cambodian people. We found the hotel on Agoda and had no idea what to expect after being offered fried crickets and spiders at the bus stops on the way from Saigon but an open mind.

What we got was a friendly welcome, good clean accommodation at a very reasonable price and a central location by the river with easy walking access to the town centre.

Food in the dining room wasn't exactly Michelin Star rating but it was decent quality but the service was good.

On the one occasion we got a chance to check out the roof top pool every available sunbed and chair was occupied by grey nomads (heads up for the migrating pool sunbaker crowd!!)

Don't bother booking a twin bed hoping the beds can be pushed together as the decor wont allow it but hey, that's the chance you take when you cant book a double and take the chance!

Overall, highly recommended value for money in this location.

Room Tip: Dont book a twin hoping the beds can be pushed together - they can't.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank liquidseal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityRiverHotel_SR, Manager at City River Hotel, responded to this review, February 13, 2014
Dear liquidseal,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at City River Hotel, Also I would like apologize about inconvenience that you couldn’t book double because it is our busies time of year and we are fully booked. I hope you are having a wonderful day and that your travels back home were pleasant.

We look forward to the pleasure of welcoming you back to the hotel in the near future

Kind regards,

Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 8, 2014

Location is great - in the heart of Siem Reap with everything in walking distance. Staff very good. Breakfast great. Roof top pool lovely spot when you are exhausted from doing the temples! Rooms very comfortable. I would definitely recommend this hotel to my friends.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichieSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityRiverHotel_SR, Manager at City River Hotel, responded to this review, February 13, 2014
Dear RichieSt,

Thank you for staying with us during your recent trip to Siem Reap and thank you for the review of our hotel. We greatly appreciate your kind patronage and look forward to the pleasure of welcoming you back to the hotel for another memorable stay.

Warmest regards,

Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
82 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 3, 2014 via mobile

The Cambodian people are some of the most friendly and helpful I've ever met. The staff at City River Hotel are no exception. They make the stay memorable. The hotel is very clean and quiet. The bed is comfortable and sleep is easy.
Breakfast isn't the best but it's quite sufficient. We didn't make use of the pool but did sit and enjoy a beer at the pool bar.
Our package included a driver which we hardly used. It was very pleasant to walk where we wanted to go. We didn't go to the free dinner and show as we had been previously. It's off-site by the way. We had a free transfer to the airport on the day we left. This was by tuk tuk and was very useful.
The hotel spa was very nice.

A word about Cambodian massage. It's not like Thai massage and might not be to everyone's liking. My girlfriend and I had 2 massages at different hotels on our journey and didn't bother with anymore. We much prefer Thai massage. It's very different.

City River Hotel rated second best out of our 9 hotel tour in the Far East except for value for money where it was certainly number one.

Stayed December 2013, traveled as a couple
Helpful?
Thank Ashley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 28, 2014

Having just completed my third stay at City River, I can assure everyone that the level of comfort and service has been maintained since my first visit in 2010. The staff are always happy to help but never invasive of your personal space. I love the big dinning room and the pool area on the roof is a great place to relax after a strenuous day of touring. Located on the eastern side of the river puts the hotel in a quieter spot, but still just a short walk to the happenings over the river.
City River has traditional charm with all modern amenities.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcrichton981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City River Hotel

Property: City River Hotel
Address: 0511 Achasva Street, Wat Bo, Siem Reap 17254, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Business Hotel in Siem Reap
#54 Romantic Hotel in Siem Reap
#62 Family Hotel in Siem Reap
#70 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:3 star — City River Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
City River Hotel is beautifully located on the bank of Siem Reap River. Our superb location offers our guests the unique experience of peacefulness in a lively city. We’re just a walking distance away from the ever popular Pub Street and Night Market.The roof-top swimming pool is the only one of its kind in Siem Reap. Guests will enjoy the spectacular views of the city and sunset while sipping away the delicious cocktails on the poolside bar. This experience can only be found exclusively at City River Hotel.Our Deluxe rooms are beautifully decorated with all standard amenities and a balcony overlooking the city. In addition, guests are able to pamper themselves with the traditional Khmer massage at our Massage Center after spending a long day at the wonderful temples. ... more   less 
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Also Known As:
City River Siem Reap
Hotel City River

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