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“nice looking room but some problems.”

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Royal Angkor Resort & Spa
Ranked #71 of 374 Hotels in Siem Reap
Certificate of Excellence
Reviewed February 27, 2014

Royal Anghor Resort of Siem Reap (rm 142)

+ nice looking room
+ restaurant is very reasonable in prices
+ room has bathrobe and two pair of slippers
+ general manager Leitau is friendly and goes around to
guests asking how his hotel is doing.
+ manager at least says he gave a room upgrade because
room was vacant
+ very friendly staff
+ refrigerator with some space after space for mini-bar

0 stone bathroom

- small screen TV
- not enough light in room, particulalry on beds, not
even enough to read by
- 3.2 mbps download speed on wi-fi
- WiFi but so slow it is frequently nearly useless
- safe has burnt out elements in the display, e.g. one of
the 8s displays as a 0.
- sound of slamming doors keeps reverberating up and down
hallway
- almost no drawer space
- slick shower floor, no bathmat
- poor view from window
- side-by-side elevators each have own call button
- breakfast buffet very limited and mostly carbohydrates
- toilet lever ust be held for an indefinite length of
time to evacuate

  • Stayed: January 2014, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mark_Leeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sethya N, Resident Manager at Royal Angkor Resort & Spa, responded to this reviewResponded February 28, 2014

Dear Mark,

Thank you for taking the time to leave your feedback following your recent stay with us on TripAdvisor. Guest experience is something we take very seriously and we very much appreciate you being our guests. While we are delighted with your very positive comments about our room, our restaurants, our friendly general manager and staffs. We are also most disappointed that some service aspects did not live up to your expectations. Please accept our sincere apologies for the inconveniences you encountered and rest assured, your feedback has enabled us to review procedures and standards within the departments involved.

Once again many thanks for staying with us and we hope to welcome you back in the near future.

Kindest regards,

Sethya Nhong
Resident manager

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Reviewed February 26, 2014 via mobile

The subject says it all. I thank all the staff from the driver, to the cleaners, to the reception and everyone who has made our holiday amazing.

It was the people and service staff that has made everything memorable. The hotel rooms are what a hotel room should look like. They are up to standards. Everyone catered to everything that we needed.

Next time I visit siem reap, I'm definitely staying at this place.

Stayed: July 2013, traveled with friends
1  Thank alenoelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sethya N, Resident Manager at Royal Angkor Resort & Spa, responded to this reviewResponded March 3, 2014

Dear Alenoelle,

Thank you for taking the time to leave your comments following your stay with us at Royal Angkor Resort& Spa. I was very proud to share your glowing review of your recent stay with my team this morning. It is comments like this that really make our job worthwhile. We take great pride in the service we deliver and we look forward to meeting your expectations once again in the near future.

My kindest regards,

Sethya Nhong
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

We arrived at the Royal Angor Resort and Spa after spending time in Vientiane and Luang Prabang, where the hotels had been superb. The Royal Angkor Resort is much bigger than the hotels we had stayed in in Laos, but the service was still very personal and quite excellent.
We were met at the airport, which lways makes things easier, and on arrival were greeted in style. Registration was the best we have ever encountered.
Our room was large and well furnished in the colonial style of hotels in the region and was all we could have desired. Breakfast was in a large dining room adjacent to the pool and the selection of food was extensive. As the hotel is quite large the breakfast buffet was sometimes rather busy, but staff were generally alert and replenished food in a timely fashion. The staff were wonderful, providing excellent service with a cheerful smile.
There is a large outdoor pool with bar as well as a spa and workout room. My wife tells me she had a wonderful therapeutic massage in the spa.
The hotel is a couple of miles from downtown Siem Reap, and the hotel offers a shuttle us service at fixed times throughout the day. If the times do not suit you a tuk-tuk can be easiliy obtained outside the hotel for a modest charge. We found the tuk-tuk to be fun and gets you a little closer to the local culture. We used the same tuk-tuk a number of times and also hired him to take us on a tour of the local farms and villages which, Angor Wat not withstanding, was the highlight of our visit for me.
Downtown Siem Reap is a typical tourist town full of bars, restaurants, night markets, etc. Food was excellent and cheap if you like the local fare, as we do.
Angkor Wat is fantastic, but very large with a lot of walking and climbing with little or no shade. It takes several days to do it justice but you can get an excellent sample of it in one day.
Siem Reap has become a massive tourist town because of the Temples. It is worthy of visit but is not a fair example of what Camboda is truly like.

  • Stayed: January 2014, traveled as a couple
    • Value
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Thank TaffyUke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2014

Everything about this hotel's good. Me and a friend stayed in RAR for 3 nights. Service is great. Friendly and welcoming staff, from the driver who picked us up in the airport to the bellboys, they're all nice.

-"Cambodian vibe" the moment you enter the hotel
-Smooth check-in and out
-Spacious room with a balcony overlooking the huge pool
-Jacuzzi function on the bathtub (I hate that there's no separate shower room tho)
-Large beds (but quite firm)
-Great selection for the breakfast
-Quite far from the center of SR, so the place is so quiet and calm (especially at night)
-Staff always ready to help
-Airport pick-up and bus station drop-off

The hotel is near the airport but quite far from the center of SR (around 15mins Tuktuk ride). The hotel offers a free shuttle service to the Old Market and Pub Street.

If I will go back to SR, might stay here again.

SPA service is quite ok.

Room Tip: Higher floors facing the pool
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  • Stayed: February 2014, traveled with friends
    • Value
    • Location
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Thank Kat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2014

Stayed for 3 nights. Hotel is beautiful with lots of wood, traditional furnishings and a very peaceful atmosphere. Large pool which we didn't get to use as were too busy sightseeing!
A little way from the town so the Tuk Tuk drivers are always on hand ($3). Very welcoming service. Good buffet breakfast

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
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Thank DandBSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2014

This Hotel assisted us in a Vietnam visa issue. AW -KOON to Mr Bun,Mr Ousa, Mr.Sochea and Mr. Leiteo. They were there to make help us make important calls to Vietnam embassy and to arrange a visit for me to Cambodian Angkor Air. We managed to leave a couple of hours later thanks to their valuable help.
The Hotel is one I highly recommend because it is close to the airport the rooms are very clean,the pool is large and the food both in the dining area and breakfast dining was with numerous dining choices.
They connected us with a great tour guide and driver.
Above all the staff is friendly and courteous. You should consider staying here in your next travels to Siem Reap

Room Tip: They are all great rooms
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  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank LaceyGreenTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

I stayed at this hotel with a group tour for 3 nights. The hotel manager was very attentive to our group and always present. The staff was quite professional and warm. We had a wonderful show on the premises with Apsara dancers which was beautiful and the food was delicious.
The spa was ok but I was a bit disappointed with the massage. The young woman basically just rubbed oil on me and it was definitely not a deep tissue massage. My sister had the traditional ancient massage and she says that was much better, perhaps that is their specialty.
I didn't have time to lounge at the pool but it looked divine and the area was beautiful.
The buffet breakfast was quite ample, complete with eastern and western fare.
Would recommend.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Angkor Resort & Spa

Address: Road No.6 Phum Kasekam, Siem Reap 93279, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Siem Reap
#39 Romantic Hotel in Siem Reap
#44 Family Hotel in Siem Reap
#61 Luxury Hotel in Siem Reap
#62 Spa Hotel in Siem Reap
Price Range: $65 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Angkor Resort & Spa 4.5*
Number of rooms: 198
Official Description (provided by the hotel):
Royal Angkor Resort and Spa is conveniently perched along the gateway of some of the most significant archeological sites in SE-Asia, creating the ideal location to explore Cambodia's rich cultural inheritance. Tucked away from the hustle and noise of the city, Royal Angkor Resort is only minutes away from these iconic landmarks, providing unprecedented access to the legendary Angkor Wat, Angkor Thom and Bayon temples as well as the charming and historic town of Siem Reap. Stretching over two and a half hectares, this iconic Siem Reap hotel is jeweled with a beautiful tropical landscape and decorated with the most remarkable architecture, reminiscent of the early 20th century. From fine dining to traditional rooms and suites, Royal Angkor Resort & Spa combines ancient charm with modern-day leisure, creating the ultimate space to unwind and embrace the magical spirit of Cambodia. ... more   less 
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Also Known As:
Royal Angkor Hotel Siem Reap
Royal Angkor Resort And Spa

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