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lisamacc
England, United Kingdom

Beautiful oasis after a long day trekking.

4.0 of 5 bubblesReviewed Oct 29, 2012
This was a wonderful place to come back to after a long, sweaty trek around Angkor. The location was great - just a few minutes drive to Angkor and easy to get into the city at night time. Breakfasts were great and the rooms very comfortable. The lounge bar was an added bonus for a quick snack and refreshments and the pool was lovely too.
Date of stay: November 2011
Trip type: Traveled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Veasna B, Manager at Le Méridien Angkor, responded to this review
Responded Nov 9, 2012
Dear Value Guest,

On behalf of the entire team at Le Méridien Angkor, we thank you for taking the time to detail your experience with us.
We are so pleased to hear that you enjoyed your visit with us and treated your taste buds by joining our Le Méridien Signature Breakfast, lounge bar, and the pool.
We are glad to have been able to do so during your stay and will share your kind words with the rest of our team. We look forward to welcoming you back to Le Méridien Angkor very soon.

With very best regards,

Masahiro Taguchi
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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2,733 - 2,738 of 3,888 reviews
Reviewed October 26, 2012

This is the closest hotel to Angkor Wat -- great location! The hotel is large, and there is one small elevator, if you stay here, request a room near the elevator or you will be climbing lots of stairs and walking long distances. Our room was very comfortable and the housekeeping staff was excellent.
The restaurant staff was poorly trained and did not speak english very well. One evening we sent our steak back 4 times before it was cooked properly.
I had a pedicure in the spa and they butchered my feet. The staff is not trained, keep them away from you!
The pool is lovely in pictures, but had lots of debris floating in it. If you are a pool person, stay at Raffles which has a wonderful pool.

Date of stay: October 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JamesBondLosAngeles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Veasna B, Manager at Le Meridien Angkor, responded to this reviewResponded November 9, 2012

Dear Value Guest,

Thank you for choosing Le Méridien Angkor and very much appreciate that you have taken the time to share your experiences with us.


In regards to your feedback, we have shared your comments among our service team to take the immediately necessary steps to avoid this similar situation in the future. I hope that you will give us the opportunity to welcome you back at Le Méridien Angkor for your next visit to Siem Reap and please feel welcome to contact me directly, so that I personally can arrange your stay with us.

With very best regards,

Masahiro Taguchi
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

The room and hotel grounds are dated, but nice -rooms are a bit dark. Located on a busy street outside of downtown, so you really can not walk anywhere. I would have preferred to stay closer to the downtown/market area where it is easier to get tuk-tuks or where you can opt to walk. The only thing good about this location is that it is closer to Angkor Wat - but in order to get there you still would need to get a taxi/tuk-tuk. In general it seemed slightly more expensive and inconvenient to get a taxi/tuk-tuk from this location than from in town because we had to arrange through the hotel.

After researching spas in Siem Reap, I noticed that the hotel spa services seemed somewhat limited and more expensive than some of the top-ranked spas on tripadvisor (Ended up doing a 3 hour spa package at Bodia Spa for approximately the same price as 1 hour massage at hotel).

Wifi access was ok, but limited to 1 device which made travel planning and emails challenging with more than 1 person in the room.

In hindsight, I would not pay this much for a hotel that did not particularly differentiate itself in terms of accommodations, service, or location.

Date of stay: July 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Champion1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DennisK72, Director of Sales at Le Meridien Angkor, responded to this reviewResponded October 25, 2012

Dear Value Guest,

We would like to thank you for choosing Le Méridien Angkor for your recent visit to Siem Reap-Angkor and very much appreciate that you have taken the time to share your experiences with us.

I am sorry that the experience did not live up to your expectations.

In regards to the limited to 1 device of Wireless connection in the room is being take action immediately by our IT team.

I hope that you will give us the opportunity to welcome you back at Le Meridien Angkor for your next visit to Siem Reap.

With very best regards,

Masahiro Taguchi
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

Le Meridien is one of the closer (if not closest) starred hotels to Angkor Wat. Since the temple was our primary reason for the visit it made sense to stay there. We very much enjoyed our visit to Siem Reap, Angkor Wat, and our stay at the hotel. Of course the hotel is not perfect so I'll lay out the good, bad and ugly of the stay - hopefully future travelers will will find this useful.

The Good. The service is excellent. The staff are friendly, helpful and multilingual (including English). I opted to take the hotel van ($US 7) to / from the hotel which was a good choice. They were waiting for me outside customs and it was a quick trip to the hotel. The driver pointed out things of interest along the way. Check in was simple and completed while seated in the lounge. It included a cool towel and drink. Breakfast was included in the price of the room and was well done. There was a wide range of food options representing the international nature of the guests visiting Angkor Wat. The hotel grounds are beautiful, the rooms large and the common spaces pleasant. It’s a bit stuffy in the halls leading to the rooms but the rooms themselves are clean, bright and comfortable. The air conditioning worked flawlessly and there were ceiling fans over the bed which I really liked. We had our first evening meal in the hotel restaurant which was good (the egg rolls excellent) and reasonably priced.

The Bad. Not too much to say here other than the showers were frustrating. My travelling companion and I were both on the third floor but at opposite ends of the hotel and we experienced the same thing. Regardless of the time of day the temperature of the water fluctuated randomly and wildly from cool to scalding. The cool I can live with but the scalding was a bit scary.

The Ugly. The internet service was absolutely maddening. Now I do appreciate the fact that less than 10 years ago few travellers would even think of going to Cambodia on vacation. I also want to say that the overall cleanliness, condition of the roads and the infrastructure in Siem Reap are impressive, however other places we visited in Siem Reap seemed to have reasonable connectivity so I’m placing the blame with Le Meridien. The only internet option in the hotel is wireless. When connecting you are presented with a list of hotel hotspots to connect to many of which disappear as soon as you select them. If you sneeze or move the wrong direction you lose your connection. Both the downlink and uplink are slow (4MB and 2MB respectively) and shared by all guests in the hotel. All I want to do is call home (Skype) twice a day to let the folks know all is well and post a picture or two, They charge $US 20/day for access. Thankfully I received mine free through a guest loyalty program or I would have been asking for a refund.

The Net: Le Meridien is a convenient, clean, friendly place to stay. If they can address the water temperature and internet access issues I’d return in a heartbeat. If not I’d probably give one of the many (and growing) other hotel options a try next time.

Room tip: Ask for a room facing the courtyard or the pool.
Date of stay: September 2012
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SVA-JMB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DennisK72, Director of Sales at Le Meridien Angkor, responded to this reviewResponded October 25, 2012

Dear Value Guest,

We really appreciate for your feedback on our hotel and on service in particular. It’s a pleasure to know that you liked your room, breakfast and our little gestures of showing you our hospitality.

Your comment in regards to the Wireless Internet access is being discussed with our IT team and we would like to take the opportunity to apologies for the inconvenience this has created during your stay with us.

We hope that you will reconsider your decision to return to Le Meridien Angkor and please do not hesitate to contact me directly, so that I can personally arrange your stay with us.

With very best regards,

Masahiro Taguchi
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2012

Stayed here for two nights with my sister who had just visited the area two months earlier. She had stayed closer to town on her previous trip, in a hotel that was about 1/3 the price and included complimentary breakfast. On this trip she thought it might be nice to use to stay here since it she gets an upgraded room and free breakfast at Starwood hotels as a platinum member. Upon checking in she was informed that her room upgrade would NOT be honored because she had booked her stay on HOTELS.COM. The manager said that she could pay the additional amount for an upgrade. My sister travels constantly for her work and had never encountered this problem before, so she called the Starwood hotels help line. The customer service agent said that they would call the manager at Le Meridien to resolve the issue. The manager came back and acknowledged that Starwood had contacted her, but now claimed that she had no rooms available for upgrade--even though she had just offered to let my sister pay extra for one. She also refused to provide complimentary breakfast. She just seemed determined to stick to her earlier decision of denying the upgrade. Not sure why the manager was being so stubborn, as my sister was being very polite and patient with the whole process. I found the whole thing to be unbelievably bad customer service. There was a certain point that we just had to walk away because we didn't want to ruin our mood by getting upset at the service.

Based on my sister's earlier trip to the area, we would not have paid the extra amount to stay at Le Meridien if she had not expected to receive the upgrades. There are just too many great, less expensive options in this area. There are beautiful hotels a little bit closer to town that offer more reasonable pricing and a better variety of spa services, and complimentary breakfast as a standard amenity. The rooms were nice and clean, but a little dark. The pool and grounds are nice and look inviting, but I when we visited it was really too hot and humid during the day to sit by the pool and at night there are mosquitoes everywhere. We did use the gym, which looks out over the pool and was nice and clean. My sister and I took quite a few walks to explore the hotel, but the spa and restaurants and bars always seemed to pretty deserted.

Date of stay: August 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank EmilyLou1111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DennisK72, Director of Sales at Le Meridien Angkor, responded to this reviewResponded October 25, 2012

Dear Value Guest,

We would like to thank you for choosing Le Méridien Angkor for your recent visit to Siem Reap-Angkor and very much appreciate that you have taken the time to share your experiences with us.

Starwood Preferred Guest program adds value, placing you within a family of nine extraordinary brands over 90 countries with more than 1100 properties around the world. In order to redeem Starpoints, room upgrades, or getting benefits, SPG members will need to make a booking on SPG.com or calling the SPG Customer Contact Center.

We appreciate your feedback and have taken the necessary steps to avoid a similar situation in the future. We truly hope that you will return to Le Meridien Angkor and please feel welcome to contact me directly, so that I personally can arrange your stay with us.

With very best regards,

Masahiro Taguchi
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2012

Wonderful resort. Magnificent swimming pool. Spacious lobby and rooms. Excellent service, dining room and bar. A most memorable stay. Most accommodating front desk and concierge. A stay I will never forget.

Date of stay: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank tezza181
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dennis K, Director of Sales at Le Meridien Angkor, responded to this reviewResponded October 8, 2012

Dear Value Guest,

Thank you for sharing kind words about our resort to the readers in Trip Advisor. We look forward to welcome you and your family back to our Le Meridien Angkor.

Regards

Masahiro Taguchi
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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