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“Beautiful Hotel-Excellent Service!”

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Community Residence Siem Reap
Ranked #119 of 344 Hotels in Siem Reap
San Francisco, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beautiful Hotel-Excellent Service!”
Reviewed January 21, 2014

My family and I stayed at JW Hotel for 4 nights from Dec 20-24. We were a large group of 7 (4 in my immediate family including 2 kids, and 3 in my extended family.) JW staff saw to our every need and provided 5 star service and accommodations. We booked the family villa, with our two kids sharing the adjoining room. Our rooms and that of my extended family members’ were tastefully decorated, spacious and clean. (I am very picky about clean hotel rooms.) We were happily surprised to find that daily laundry service was included. The onsite massage services were good and reasonably-priced. The restaurant had a wide variety of food which included kid fare such as burgers, pasta, etc., all cooked to order and delicious. I can’t say enough about Michelle and the staff who were attentive without being intrusive. They helped get tuk tuks, made good restaurant recommendations, arranged dance show reservations, pedicures, etc. Narla did a great job with arranging our guided tours, which included Angkor Wat at sunrise, an elephant ride at Angkor Thom, a tour of Ta Prohm Wat, an ATV ride at sunset, and tours of the Angkor Silk Farm and our guide’s village. Our guides were extremely knowledgeable, dependable, patient and personable. We also appreciate how the JW owners, Brandon and Andrea Ross, have invested in the local community through their non-profit organization, Journey's Within Our Community, which is right next door to the hotel - although you wouldn't know it as the facilities blend in and are very private. They have created a true oasis for visitors to Cambodia while supporting the local community with language education, computer literacy, and after-school programs, just to name a few.

Thank goodness we had the foresight to have JW also arranged our transport from Siem Reap to Sihanoukville, then to Koh Chang, Thailand, and then from Koh Chang to Bangkok for our return flight home. JW also booked our hotels in Sihanoukville and our last night in Bangkok before departing for home. All these arrangements were smooth and efficient, and our drivers were timely and very dependable.

Andrea, Courtney and the other staff at JW helped make this a trip of a lifetime. We will be back!

  • Stayed December 2013, traveled with family
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    • Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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398 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
Boston, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 20, 2014

My husband and I spent five days/four nights traveling with Journeys Within in Cambodia. We spent three nights at the hotel in Siem Reap, and one night in Phnom Penh. The hotel in Siem Reap is lovely: small and intimate, with beautiful grounds including a pool. Very convenient to both the temple sites and to downtown Siem Reap with its fun restaurants and shopping. The breakfasts were very good; we had one lunch at the hotel which was also very good. We recommend the hotel, and also Journeys Within more generally. The arrangements they made for us in both SR and PP were excellent.

  • Stayed January 2014, traveled as a couple
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Helpful?
Thank Mary Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 20, 2014

We stayed at this hotel with our 3 kids aged (1, 4 and 6) back in October. We loved it. The rooms were spacious and clean. The service was outstanding and the food was all excellent. It was excellent value and the tuk tuk drivers incredibly helpful. We would definitely stay here again.

  • Stayed October 2013, traveled with family
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Helpful?
Thank 691DanielB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 5, 2014

We spent 5 nights here in a family room with our 2 kids at the end of a 4 week trip around Vietnam. Siem Reap is a magical place, and Journeys Within is a small and very personalised hotel in a quiet location. The pool was lovely, the beds the most comfortable we slept in for the whole trip and the rooms were enormous. The laundry service was great, and necessary as we spent quite a bit of time exploring the villages around Siem Reap, which were quite dusty. Michelle was very easygoing and friendly, and leads a team of great staff and drivers. Tuna the dog was also very much loved by our girls, who were missing our dog at home.

We would love to return to Siem Reap (5 days was not enough), and we would definitely stay at JW again.

Highly recommended!

  • Stayed December 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Natalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 5, 2014

Our family recently stayed here for two nights and will definitely be returning. The hotel was beautiful, clean, well appointed and every detail was taken care of, almost without asking. It was like they were reading our minds. The room was gigantic for the four of us, and it wasn't even a double. They just added a bed and it still didn't feel crowded at all. The restaurant serves delicious food (east meets west) and cocktails -- perfect for families. The pool is beautiful. And, free laundry? What? Tour guides were arranged for us for the temples and were so professional and knowledgeable, friendly and spoke perfect English. We felt like we made friends everywhere we went in Siem Reap and Journeys Within certainly contributed to that feeling. Even the hotel dog, Tuna, was a sweet addition and our kids loved seeking her out.

I can't say enough good things about this hotel! Book now and don't turn back!

  • Stayed December 2013, traveled with family
    • Value
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Helpful?
Thank HKMays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosford, Australia
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 4, 2014

We stayed for one night only and wish we had had more time. Beautiful large private room overlooking the pool. Great food and really friendly helpful staff. Comfy huge bed and all mod cones. Nice balcony big enough to sit on. Can't recommend highly enough

  • Stayed December 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank swamprat96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
165 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed January 3, 2014

We stayed here with our family of 4 and loved it. We had a family room, two connecting rooms, one with king and one with two separate beds. Everything was perfect. We were picked up at the airport and arrived 15 minutes later in our room already at 10 am, after a night flight and change in Bangkok. Michele proposed us some excellent excursions for a relaxed view of the high lights. With the hotel tuk-tuk we saw Bayonne; next day with the hotel van and a guide we visited Ta Prohm, Baphuon the Banteay Srei which is further away. Last day we saw Angkor Wat again with the tuk-tuk. Tuk-tuk half day is 12 dollars. Van full day 52 dollar. Guide 30 dollar - the guide did not have much added value - the hotel drivers can bring you everywhere.
We tried to go to some high rated restaurants, the hotel staff checked before and must were fully booked, but they found some nice ones with space. Very good service.
Breakfast is fine, with fresh juice, eggs etc. There is a restaurant for lunch and diner and service at the pool.
The hotel rooms are perfect. Wifi, sat-tv with movie channel, dvd, minibar with free soft drinks, excellent shower and superb beds. You need a tuk-tuk to go to town, 3 km, 3 dollars, free for dinner, but in return you sleep so well, without any street noise.
This place is ideal for families: a combination of relaxation and a bit of culture without any stress. Paradise.

Room Tip: Family rooms are fantastic.
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  • Stayed December 2013, traveled with family
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    • Cleanliness
    • Service
Helpful?
Thank Ben K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Community Residence Siem Reap

Property: Community Residence Siem Reap
Address: | Off Route Six, About 300 meters down Korean-Cambodian Friendship Rd, Kruos Village, Siem Reap, Cambodia (Formerly Unique Boutique Cambodia)
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #119 of 344 Hotels in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:4 star — Community Residence Siem Reap 4*
Number of rooms: 10
Official Description (provided by the hotel):
Community Residence Siem Reap run by local Cambodian and this is the social business. At Community Residence Siem Reap, we want you to feel like you are staying with friends, that means never nickel and diming our guests for small necessities. Every room rate includes all the amenities you would expect to have at your home...and then some: ... more   less 
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