My family and I stayed at JW Hotel for 4 nights from Dec 20-24. We were a large group of 7 (4 in my immediate family including 2 kids, and 3 in my extended family.) JW staff saw to our every need and provided 5 star service and accommodations. We booked the family villa, with our two kids sharing the adjoining room. Our rooms and that of my extended family members’ were tastefully decorated, spacious and clean. (I am very picky about clean hotel rooms.) We were happily surprised to find that daily laundry service was included. The onsite massage services were good and reasonably-priced. The restaurant had a wide variety of food which included kid fare such as burgers, pasta, etc., all cooked to order and delicious. I can’t say enough about Michelle and the staff who were attentive without being intrusive. They helped get tuk tuks, made good restaurant recommendations, arranged dance show reservations, pedicures, etc. Narla did a great job with arranging our guided tours, which included Angkor Wat at sunrise, an elephant ride at Angkor Thom, a tour of Ta Prohm Wat, an ATV ride at sunset, and tours of the Angkor Silk Farm and our guide’s village. Our guides were extremely knowledgeable, dependable, patient and personable. We also appreciate how the JW owners, Brandon and Andrea Ross, have invested in the local community through their non-profit organization, Journey's Within Our Community, which is right next door to the hotel - although you wouldn't know it as the facilities blend in and are very private. They have created a true oasis for visitors to Cambodia while supporting the local community with language education, computer literacy, and after-school programs, just to name a few.
Thank goodness we had the foresight to have JW also arranged our transport from Siem Reap to Sihanoukville, then to Koh Chang, Thailand, and then from Koh Chang to Bangkok for our return flight home. JW also booked our hotels in Sihanoukville and our last night in Bangkok before departing for home. All these arrangements were smooth and efficient, and our drivers were timely and very dependable.
Andrea, Courtney and the other staff at JW helped make this a trip of a lifetime. We will be back!
- Official Description (provided by the hotel):
- Community Residence Siem Reap run by local Cambodian and this is the social business. At Community Residence Siem Reap, we want you to feel like you are staying with friends, that means never nickel and diming our guests for small necessities. Every room rate includes all the amenities you would expect to have at your home...and then some: ... more less
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