We had booked our twin room at Jasmine Lodge four days prior to our arrival in Siem Reap. Two days prior to leaving Phnom Penh for Siem Reap I read the latest review by a guest who mentioned that they did not honour his booking etc. and opted to mail the guesthouse to confirm that our reservation still stands. I had no response, but was hopeful that I need not read too much into it. I should have.
We arrived at about 4pm and the lady at the reception fumbled through papers pretending she knew nothing of our reservation. I pulled up the confirmation email on my phone, and past my phone onto the lady at which stage she called for another guy to come assist. She then handed back my phone AFTER DELETING THE CONFIRMATION EMAIL (The email was sitting in my trash items). By the time I had realised what she had done the next guy (I recall he was son of the owner) tried assisting us and very calmly told us that he knew of my reservation (and subsequent email) but had give our room to guests who had arrived earlier, and had no space for us in their hotel. I understand mistakes happen, but the casual manner in which the guy told us that our reservation no longer holds made me realise that this happens quite frequently.
Their attitude was disgusting, they offered no solution and it's worth mentioning again that the lady knew full-well what she was trying to do when she deleted my confirmation email - simply pathetic service. Stay at this hotel at your peril.
- Official Description (provided by the hotel):
- Offering a home away from home, this long-running guesthouse has cheapies with shared bathroom and a range of smarter options. Jasmine Lodge also has a friendly family atmosphere and the staffs show a refreshing willingness to go the extra mile for their guests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, Hotels.com, HostelWorld, Cancelon, Agoda, Priceline, TripOnline SA and Hotwire so you can book your Jasmine Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Jasmine Hotel Siem Reap