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“The Private-Pool Villa was the perfect respite for post-temple explorers!”

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Angkor Palace Resort & Spa
Ranked #80 of 344 Hotels in Siem Reap
Certificate of Excellence
Shanghai
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“The Private-Pool Villa was the perfect respite for post-temple explorers!”
Reviewed February 24, 2010

My family and I booked late for our Chinese New Year escape from Shanghai. We’d book our flights to Siem Reap and planned to visit Angkor, but hadn’t chosen a hotel. We had lots of recommendations from the expat community as Cambodia is a popular destination, but we found most places booked. I found Angkor Palace online while looking for a room that would accommodate our family of four. And, since our 13 year old daughter is now considered an adult by all hotels in Asia, it can be difficult to find a place that will accept 3 “adults” and one child in a room. We found that the Angkor Palace has several villas and the Bird of Paradise villa perfectly fit our needs. The stand-alone villa had two huge suites connected by a large living/dining room. Each suite had an amazing bathroom complete with soaking tubs, indoor/outdoor showers, double vanities and spa-quality amenities. The place clearly has been recently updated because it was fresh, current and beautiful. The room for the children had a huge platform bed with two queen size mattresses that our girls loved. The master came with a very large king bed. Excellent linens and although mattresses were firm, they were not nearly as hard as some we’ve experienced when traveling in China. The room had three deck areas – one out front, one out back overlooking the property’s lake and then out back we had a deck area and a lovely private pool.

The room was not the only thing special about our stay at the Angkor Palace. We booked the “Villa Escape” package that included several meals for the family (2 dinners, 1 lunch, 1 tea and breakfast daily), wine and champagne in our room, spa treatments and an English speaking tour guide and van for three full days. The Angkor Palace didn’t disappoint on anything the promised. I have to admit, after living in China for the last two years and traveling throughout Asia, my strategy is “low expectations” for resorts. But, my family decided this was better than our holiday stay at the Ritz Carlton in Maui, club level. That was our “high water mark” for facilities and service to date. But, the Angkor Palace provided us with much more personal service, outstanding food, wonderful spa experiences, a marvelous room and outstanding facilities complete with a large, freeform swimming pool with bridges, an island and plenty of tropical landscaping to complete the experience.

The personal service begins at airport pick up. Once at the hotel, you are welcomed by name and escorted to a sitting area in the lobby where their attentive staff brings you fruit drinks, cold cloths and welcome scarves. They took care of everything while we were enjoying our drinks. They escorted us to our villa and oriented us to the resort facilities. I assumed the personal service would have stopped there (and I would still have been wowed), but we were greeted by name in the spa and restaurant that day. The morning manager at the busy breakfast buffet welcomed us personally every morning and even packaged breakfast for our girls who preferred breakfast in bed. He did this daily for them and ensured my husband and I were taken care of as well.

The meals also far exceeded our expectations. We LOVED Khmer food in general. But the hotel food was outstanding. We were served a 6 course Royal Khmer dinner one evening with each course being better than the last. Even my very, very picky 9 year old enjoyed trying the different food. The flavors were rich and exotic without being overwhelming. We had a wonderful experience at both lunch and our set dinner. Service is friendly and competent and the food was outstanding.

Our tour guide, Mong Kheang also made our experience special. He, like most of his Cambodian compatriots, had a big smile on his face all the time. Everything was “no problem” and he worked hard to ensure our needs were met and that the entire family had a good time (which can be difficult with our girls in tow). He was not just friendly, but very knowledgeable of the temples and area. I am sure you could get around Angkor without a guide, but he really made the experience more interesting by helping us understand their history and culture. He also arranged a visit to a floating school on Tonle Sap lake so the girls could give out the many school supplies they brought from the US. That was their favorite stop on the entire trip.

Thank you to Sokah, our personal and friendly concierge and the entire management team for making our stay so special. We were escorted out by the management team and the hotel manager gave us a gift on their behalf. He was sincere in his and his team’s appreciate for the opportunity to serve us. I think that is what made this experience so unique.

  • Stayed February 2010, traveled with family
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Helpful?
4 Thank ChinagirlShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,203 reviews from our community

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Rating summary
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  • Location
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  • Chinese (Simplified) first
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English first
Hong Kong
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 21, 2010

The Palace lived up to its name and didn't disappoint - in any way. After a long and hot day visiting stunning Angkor, this place came as a perfect, quiet, cool oasis. From the spacious and breezy rooms to the stunning pools, the first class Cambodian cuisine (better than any offered in Siem Reap) to the attentive but discrete staff, you leave refreshed, relaxed and knowing that this is a well-run ship. Angkor deserves to be visited more than once and I'm looking forward to heading back there - with the Palace once again as my base.

  • Stayed February 2010, traveled solo
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Helpful?
Thank chrisinhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed February 19, 2010

Very nice and clean hotel.
Excellent staff who are very courteous and very helpful.
The tourdesk is great as they can sort out your entire Angkor trip catered to your wishes.
The hotel resto lunch buffet is excellent too and the rooms are nice and clean.
We had a very pleasant experience here and recommend this hotel.

  • Stayed February 2010
    • Value
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Helpful?
Thank hanssg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delhi
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 7, 2010

The place is located on the road to the airport. We spent 3 nights and enjoyed the spa. The breakfast buffet is very interesting with predominantly oriental menu. It is off the highway and hence much more peaceful. The hotel staff are friendly and helpful. The lobby is beautiful and has a bar attached.

  • Stayed December 2009, traveled with family
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Helpful?
Thank ibnbatutaindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed February 3, 2010

The check-in area is impressive; however, it will become clear that this hotel caters to large groups of tourists (Japanese & Europeans), and that the smaller groups of solo or couple travelers get lost in the mix. Room was OK-I don't think it's 5 star as the bathrooms weren't really clean (mildew) and someone had smoked in it prior to us, . We used the bathtub, and it wasn't wiped down the day after, which was a disappointment. Also, due to the wood floors you can hear the moving and scraping of furniture constantly from other rooms--especially if you are in a room between tour groups (who don't understand that other people are staying in the hotel and constantly move between rooms with open doors, shout in halls, etc). However, I can say that the restaurant is good, but pricey; the breakfast is very nice; and the pool bar/guys are very nice; spa is OK too. Overall 4 star & it is Cambodia...know that there is a shuttle bus that will take you to Pub Street & you don't have to pay a taxi/tuk tuk to take you there. We hired a guide through the hotel and that was fine too. Use dollars for everything; and if you need small bills from the front desk you must have clean US dollars to exchange because they don't like folded or stained USD's. I give it 4 stars due to bathroom cleanliness & noise level.

  • Stayed January 2010, traveled with friends
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Helpful?
Thank India_Pia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roma
Level Contributor
107 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed January 27, 2010

Very attractive hotel with beautiful swimming pool in a well-kept tropical garden. Pleasant service at pool-side and especially in the main restaurant in the evening. SPA - facilities are equally excellent. The hotel was a lovely surprise after a long trip from Europe.

  • Stayed January 2010, traveled as a couple
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Helpful?
Thank RomaRenato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 16, 2010

The Angkor Palace sets itself apart at first glance by its location. Set back from the main drag into Siem Reap, the drive-up to the hotel is somewhat less pronounced than the arrival at one of the garish faux palaces on the main route. The Angkor Palace clearly knows it does not need to erect replicas of the Mer lion or tack on fake gold spires to set itself apart.

When we arrived at 8 am, our Angkor guide was already waiting. The hotel was able to arrange (despite the early hour) our rooms, so that we could change quickly and get out to the ruins. Heading to our rooms, we noticed the beautiful (and tasteful!!) splashes of Cambodian art peppered around. This continued throughout the whole hotel and into the rooms.

The rooms themselves were beautiful and spacious. The amenities were in keeping with a hotel of this calibre.

We tried the spa very briefly, and it was a very welcome rest from the exhausting (but rewarding!) 'temple track.' The food at the hotel represents a good selection, and the hotel's one restaraunt does quite well at handling the breakfast influx and dinner rush. The breakfast was certainly adequate, and the staff was able to juggle the mounting gaggle of tourists with apparent finesse.

The business center is a beautiful replication of an old library with big windows looking out over the pool. Even if you're disconnecting, it's worth a visit to see some of the old French picture books of Angkor.

The staff was highly accommodating and always hospitable. Smiles, as is often the case in this part of SE Asia, abound.

The single problem we had was with the airport transfer. Though we had emailed ahead of time, no one was waiting for us on arrival. We were easily able to get a taxi and got to the hotel without any issue. The hotel was apologetic and handled the situation incredibly well.

Angkor itself is suitably impressive. We had a very short time, but it certainly merits an extended visit. The entire expanse of the site reflects just the right balance between conservation and freedom. (For example, you are free to linger around Angkor Wat for as long as you want, drinking in its peaceful atmosphere and exploring its carvings). It is well worth getting your own guide, as they are reasonably priced, and judging by our experience, incredibly knowledgeable.

The Angkor Palace effortlessly reflects its surroundings without stealing their thunder. Certainly, certainly recommended.

  • Stayed November 2009, traveled with family
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Helpful?
Thank Cskopje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Angkor Palace Resort & Spa

Property: Angkor Palace Resort & Spa
Address: No. 555, Phum Krous | Khum Svay Dangkum, Siem Reap 17200, Cambodia (Formerly Grand Soluxe Angkor Palace)
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Siem Reap
#21 Business Hotel in Siem Reap
#30 Family Hotel in Siem Reap
#42 Romantic Hotel in Siem Reap
#60 Luxury Hotel in Siem Reap
#62 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:5 star — Angkor Palace Resort & Spa 5*
Number of rooms: 259
Official Description (provided by the hotel):
Experience the heart of ultimate luxury and bask in the splendor of elegance at Angkor Palace Resort & Spa, the perfect base to explore the legendary Angkor Temples and undiscovered treasures in Cambodia. The only international 5-star resort designed and built by a Cambodian architect, its décor and furnishing reflect the finest in Cambodian architecture, befitting royalty and dignitaries. Nestled invitingly within a spacious 11-hectare estate, the lush resort offers you the serenity of a secluded retreat whilst ensuring you are provided with every possible convenience. ... more   less 
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Also Known As:
Grand Soluxe Angkor Palace, Resort And Spa
Grand Soluxe Angkor Palace Hotel Siem Reap
Angkor Palace Hotel
Angkor Palace Resort

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