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“Superb hotel”

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Angkor Palace Resort & Spa
Ranked #80 of 344 Hotels in Siem Reap
Certificate of Excellence
UK
Level Contributor
163 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Superb hotel”
Reviewed May 16, 2013

We just spent 3 nights at this hotel and it was superb.
We were collected from the airport by a member of staff and taken to the hotel that is only a short drive away. The check-in was very smooth and we were given a refreshing drink and a scarf while we were waiting. A nice touch was that they sound a gong when you arrive so that the reception staff are ready for you.
The room was large and nicely furnished in what I would call a colonial style. Fresh fruit was provided daily and the standard of cleanliness was high. The room had a minibar and the prices were reasonable although the selection could be improved.
Our deal included a tour of the Angkor temples with our own English speaking guide and a driver. This was good as the ticket price for the temples is 20USD and so with the guide costs this was a good thing to have included. Also included was a Khmer meal in the hotel's Khmer restaurant. This was very nice but the eating in the restaurant was "traditional" style, I.e. you sit on the floor - not good for stiff, old European joints.
The hotel bar was good and I can recommend the Mojitos!
My wife used the spa and she said the experience was very good.
In the three days that we were there, for the first two I didn't have a hot shower. On the third day my wife told me that this was because the labelling on the shower control was reversed so I was actually selecting cold instead of hot! Our room was 275 so perhaps the hotel could sort this.
In the evening the hotel run a free shuttle bus into the area of town known as Pub Street where there are dozens of restaurants that offer good, reasonably priced food. We preferred to take a tuk-tuk for a few dollars.
The hotel was very quiet during our stay as it is the low season. There are also lots of high end hotels competing for the limited number of visitors so good deals are available.
We were on a B&B deal and the breakfast was superb with an enormous range of options from Europe and Asia.
My only criticism would be that the hotel is a few miles out of the town centre. This is only a short tuk-tuk ride away but my wife and I like to have a walk around and there wasn't anything near the hotel to walk to.
All in all a very nice stay was enjoyed by us and this was greatly helped by the very friendly staff.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZacMonaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSoluxeAngkor, Manager at Angkor Palace Resort & Spa, responded to this review, May 18, 2013
Dear ZacMonaco,

Greetings from Grand Soluxe Angkor Palace!

We are delighted that you had a pleasant stay with us and we are certainly most encouraged by your comments.

More importantly, thank you for sharing your experiences so that others will also want to visit Siem Reap and want to stay at Grand Soluxe Angkor Palace Resort & Spa.

Best regards and enjoy the day,


Lawrence Oh
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,203 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Patras, Greece
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 13, 2013

As soon as you enter the main reception building, you can feel the great atmosphere of this property. It is just excellent. Rooms, WiFi, food, spa, pool, free shuttle bus to town, everything is perfect.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MariTravelPatras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSoluxeAngkor, Manager at Angkor Palace Resort & Spa, responded to this review, May 18, 2013
Dear ZacMonaco,

Greetings from Grand Soluxe Angkor Palace!

We are delighted that you had a pleasant stay with us and we are certainly most encouraged by your comments.

More importantly, thank you for sharing your experiences so that others will also want to visit Siem Reap and want to stay at Grand Soluxe Angkor Palace Resort & Spa.

Best regards and enjoy the day,


Lawrence Oh
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 9, 2013

I can't fault the Grand Soluxe, we had a great stay. The hotel is huge with an old colonial type of feel, and was almost empty when we were there. The welcome drink and scarf were a nice touch and the breakfasts were delicious. The rooms are spacious and immaculately clean, and small touches such as fresh fruit daily were appreciated. There was staff everywhere, who were very formal and often seemed a little confused by our requests.
We dined at the restaurant one night, it is expensive for Siem Reap and the food was good (but not excellent).

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shanryan81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSoluxeAngkor, Manager at Angkor Palace Resort & Spa, responded to this review, May 18, 2013
Dear Shanryan81,

Greetings from Grand Soluxe Angkor!

We are delighted that you had a pleasant stay with us and we are certainly most encouraged by your comments.

More importantly, thank you for sharing your experiences so that others will also want to visit Siem Reap and want to stay at Grand Soluxe Angkor Palace Resort & Spa.

Best regards and enjoy the day,


Lawrence Oh
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
anglesea, australia
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 8, 2013

My wife and I stayed for 3 nights. We had a wonderful time. It was very quiet at the Hotel so it was easy to get service. The rooms are large and quite functional. The bed was king size and so comfortable. Breakfast was amazing, so much choice. The service in the restaurants and around the hotel was excellent. We were collected from the airport and upon departing taken to the bus station. The latter was a bonus for us as it was not included in our 'package'. We had a free foot massage, which was great. I also used the well equipped gym. I would highly recommend this lovely hotel.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gEOff54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSoluxeAngkor, Manager at Angkor Palace Resort & Spa, responded to this review, May 18, 2013
Dear gEOff54,

Dear

Greetings from Grand Soluxe Angkor Palace!

We are delighted that you had a pleasant stay with us and we are certainly most encouraged by your comments.

More importantly, thank you for sharing your experiences so that others will also want to visit Siem Reap and want to stay at Grand Soluxe Angkor Palace Resort & Spa.

Best regards and enjoy the day,


Lawrence Oh
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne,Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 27, 2013

Welcomed with lovely mocktail and scarf. Booking was not understood as we were 1 night independent and 3 nights with a tour, took awhile for reception to understand our correct booking. Stayed here 4 nights in April and were booked into the wrong room as well, our next room was not ready so were made very welcome in a suite, while waiting nothing was a bother to the very attentive staff who made us very comfortable. Our 2nd floor room overlooked the huge, well laid out pool and magnificent gardens. The hotel is situated some metres from the main road which makes for even more comfort with no road noise and quiet relaxation. Courtesy bus is available to from the main restaurant/night market area at night. Plenty of friendly staff here to make your stay very comfortable.

Room Tip: Ask for a room with a pool view.
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Magpie4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSoluxeAngkor, Manager at Angkor Palace Resort & Spa, responded to this review, May 18, 2013
Dear Magpie4,


Greetings from Grand Soluxe Angkor Palace!

Thank you for your comments.

Our apologies for the inconvenience and we will certainly do our best to improve ourselves.

We appreciate your positive comments and this is indeed very encouraging.

Best regards and enjoy the day,


Lawrence Oh
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 19, 2013

My husband and I stayed here for four nights in April. I had been to Siem Reap ten years ago, but it was the first time for my husband to visit Angkor Wat and several other temples. We booked online, and check in was easy. Lovely 'mocktail' of welcome. The staff was incredibly attentive and polite. Our room was large, very comfortable, and beautiful. We loved the pool, which happened to be mostly empty when we would take a dip in the evenings. The grounds were lovely and well kept. The Khmer food in the hotel restaurant was EXCELLENT. I loved the fish amok so much, I ate it three nights in a row. We were also pleased with front desk help in arranging a driver for the day,as well as airport pick up and drop offs etc. There were a couple of tour groups while we were there, but the layout of the hotel is such that we still felt we were on a private getaway.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mzhope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSoluxeAngkor, Manager at Angkor Palace Resort & Spa, responded to this review, May 18, 2013
Dear Missuskane,

Dear

Greetings from Grand Soluxe Angkor Palace!

We are delighted that you had a pleasant stay with us and we are certainly most encouraged by your comments.

More importantly, thank you for sharing your experiences so that others will also want to visit Siem Reap and want to stay at Grand Soluxe Angkor Palace Resort & Spa.

Best regards and enjoy the day,


Lawrence Oh
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RAS TANURA, SAUDI ARABIA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 14, 2013

Loved the whole experience. Great pool, great room, polite staff, beautiful grounds, off the road enough to be quiet. Liked the spa, too. This was the best value hotel experience I've had in 25 years.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DAVID W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSoluxeAngkor, Manager at Angkor Palace Resort & Spa, responded to this review, May 6, 2013
Dear David W,

Greetings from Grand Soluxe Angkor Palace!

We are delighted that you had a pleasant stay with us and we are certainly most encouraged by your comments.

More importantly, thank you for sharing your experiences so that others will also want to visit Siem Reap and want to stay at Grand Soluxe Angkor Palace Resort & Spa.

Best regards and enjoy the day,


Lawrence Oh
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Angkor Palace Resort & Spa

Property: Angkor Palace Resort & Spa
Address: No. 555, Phum Krous | Khum Svay Dangkum, Siem Reap 17200, Cambodia (Formerly Grand Soluxe Angkor Palace)
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Siem Reap
#21 Business Hotel in Siem Reap
#30 Family Hotel in Siem Reap
#42 Romantic Hotel in Siem Reap
#60 Luxury Hotel in Siem Reap
#62 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:5 star — Angkor Palace Resort & Spa 5*
Number of rooms: 259
Official Description (provided by the hotel):
Experience the heart of ultimate luxury and bask in the splendor of elegance at Angkor Palace Resort & Spa, the perfect base to explore the legendary Angkor Temples and undiscovered treasures in Cambodia. The only international 5-star resort designed and built by a Cambodian architect, its décor and furnishing reflect the finest in Cambodian architecture, befitting royalty and dignitaries. Nestled invitingly within a spacious 11-hectare estate, the lush resort offers you the serenity of a secluded retreat whilst ensuring you are provided with every possible convenience. ... more   less 
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Also Known As:
Grand Soluxe Angkor Palace, Resort And Spa
Grand Soluxe Angkor Palace Hotel Siem Reap
Angkor Palace Hotel
Angkor Palace Resort

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