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Pavillon Indochine Hotel
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Reviews (682)
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All reviewsfamily roomtuk tuk driverangkor watgreat massageswimming poolvisiting angkorincluded in the room ratecharming hotela lovely stayloved this hotelaway from the hustle and bustledowntown siem reapstayed nightspub streetan oasiscambodiamr
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Reviewed January 10, 2013

Location: Located at a non-walking distance from the center of the city where the Old Market, Pub Street, and Night Market are. However, it is a 2 USD tuk tuk ride away.

Staff: Very nice, however in regards to housekeeping, there were times that the soap and other toiletries were not replaced.

Rooms: Family Suite number 2, where we stayed, was incredibly uncomfortable. Unlike what is shown in the pictures, the room is incredibly dark, without a phone, some of the bed nets had holes in them, the TV is old-dated, and so is the bathroom.

Breakfast: The breakfast had a good spread, but it would be better if they included soy milk and cheese. They offer pancakes, but beware that they are more like crepes.

Overall, the hotel meets all the points if you were to stay at a suite different than the one we stayed at. It would be a plus if they could use different techniques to make the hotel brighter, since even in broad daylight it is very dim.

Room Tip: Do not choose Family Suite number 2.
  • Stayed: January 2013, traveled with family
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1  Thank NofSE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
So DOH M, Manager at Pavillon Indochine Hotel, responded to this reviewResponded January 18, 2013

Dear Clients,

Thank you very much for taking the time to write a review about your stay with us. Positive or negative it is always very helpful for us to get feedback from our clients because it help us to improve or maintain the quality of our services.
As it is mentioned in our website we are not in the center town but we are the nearest hotel to Angkor Wat which can be convenient as there is now a lot of traffic Jam in Siem Reap city.

The town became very noisy at night and our area is more quiet. Nevertheless, if you book through our website directly we offer the transportation to town and to visit the temples for free. This service is available from sunrise to 10pm. Sorry we cannot offer this service if you book with other companies.

Pictures taken in our website are the pictures of the family 2, the one you stayed in and there are three windows. Perception of light is a very subjective matter. We have flat screen TV in all the rooms except in 2 rooms as we can see on the picture of our website. The day after we have read your review we went to buy two more flat screen and now all our rooms are equipped with this kind of TV. Thanks to you, the mosquito net have been replaced as well.

Concerning the breakfast, we try the best to please all our guests from all over the world. We even have Vegemite and peanuts butter but I hope you will easily understand that we cannot offer the same breakfast that you found in 4 or 5 stars hotels.

We clearly mention in our menu “french pancakes” as well as "crepe". Usually people knows the difference... We decide to do french pancake because it is home made as we do not like the chemical powder that is usually used to do the industrial pancake.

Overall we are glad to read that our hotel “meets all the points” and you can be sure that we always try to improve those points.

Once again thank you very much for taking time to write a review of your stay and we hope to have the pleasure to hosting you again in the future.

Warm regards from Angkor,

DOH So
Pavillon Indochine manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

We stayed here for 3 nights,and it was such a lovely stay. Our room was spacious,clean,free bottles of water that were restocked everyday.It was only a 5 minute tuk tuk drive to Angkor Wat.We were assigned a tuk tuk driver for our whole stay there,Mr. Nhean. We would tell him where we wanted to go or what did we want to see, and he made suggestions which we were thankful in the end we agreed. We got to see everything that we wanted to see.We invited Mr. Nhean for lunch or dinner with us for the 3days that we were there. That was our way of thanking him for being an honest good man.

The food in the restaurant was superb! Their chicken and fish amok were my favourites.Breakfast was sufficient and you can request for eggs and bacon in addition for free.The staff were very courteous and friendly, always eager to help.We didn't get the chance to use the swimming pool but it was clean and the plants made the place cooler and beautiful.

Would stay here again if back in Siem Reap.

Stayed: October 2012, traveled as a couple
Thank Betsy98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

arrived by taxi organised by hotel after a very comical visa and immigration procedure, 22 men and women in full dress uniform processing visa applications. visa application form, passport and cash in at one end and passport and visa out the other. Job creation at its finest. Then to hotel, arrived in a peaceful lane off a main road to the secluded and peaceful Pavillon. A very pleasant check in by the hotel manager and his staff to a large and nicely furnished room, outside every room across the walkway is a private sitting area with table and cane armchairs overlooking the pool. We had booked a room directly with hotel and for a very small increase in price in comparison to one of the internet booking agencies we had our own personal tuk tuk and driver from dawn til 10 pm. this is an amazing bonus to be able to rely on a driver who you knew you could trust. Breakfast at the hotel was equally as calm as the hotel itself, no massive buffet room but a small selection of bread, croissants, pastries, fruit home made jams, yoghurt and freshly cooked bacon and eggs to order Perfect! In fact our whole stay was perfect, had I not prebooked the rest of our holiday we would have loved to have extended our stay. We had not been to Cambodia before and were a little unsure of what to expect but our short stay in Siem Reap before moving on to Phnom Penh has convinced us that we shall be returning to sample the rest of the country and its beach resorts.
top marks to the owners, management and staff of the Pavillon for a great stay at an exceptional hotel.

Room Tip: think they are all pretty good
  • Stayed: November 2012, traveled as a couple
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Thank BrianJ0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

This boutique hotel rocks. The rooms are large and well kitted out. The wifi is supper robust - we were able to Skype to the US without a problem. If you book online, you get a free tuk tuk for the day. This is about a $15 per day perk. They breakfast was pretty good too. Lots of fresh fruits and an chef to make you eggs (all included in the price). Score!

Room Tip: This place is not located in walking distance of the Pub Street, but with a free tuk tuk it does not really matter.
  • Stayed: December 2012, traveled with friends
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1  Thank DoctorJayson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

I stayed at this boutique hotel for two days in November, 2012. It was my first trip to Cambodia and I really didn't know what to expect. Once I got through the very frustrating ordeal of Customs and Immigration at the Siem Reap Airport, the hotel took over and it was smooth sailing all the way.
A hotel car picked us up at the airport and drove us to the hotel. It was very simple, nearly hidden from the outside but once through the gates it was impressive. We were greeted in the open air reception area by the friendly and cheerful staff, including the manager who greeted me by name. The open air reception is adjacent to the open air dining room, open air bar and pool.
Our room was immaculate, simple but very nice with a fully stocked mini bar which, along with everything else, was very inexpensive.
I found out right away how popular this hotel is as all of the guests were from Western countries. Because I booked through the hotel website, our room price included a tuk-tuk and driver all day each day. This was great to have. He knew where everything was and spoke enough English, as did all of the staff, to make communicating easy.
All in all, I was very pleased and would definitely stay here again. Thanks to everyone on the staff for making this a great stay!

Room Tip: All of the rooms overlook the pool and all have a semi private balcony. Book early because I'm sure they fill up fast, especially during holidays.
  • Stayed: November 2012, traveled as a couple
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Thank expatbrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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