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“Not the best option” 1 of 5 bubbles
Review of Neak Pean Hotel

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Neak Pean Hotel
Ranked #295 of 338 Hotels in Siem Reap
A TripAdvisor Member
“Not the best option”
1 of 5 bubbles Reviewed January 2, 2011

The Hotel is quiet old and the rooms/baths could be cleaner.
The breakfast is very poor for and the stuff try to charge you any extras. Be careful with the room prices, they try to charge you more than the oficial prices their web site.
There are much better options in the same road.

  • Stayed December 2010
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 reviews from our community

Traveler rating
    11
    30
    24
    6
    6
See reviews for
12
27
13
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
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ohio
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed March 8, 2010

We arrived in Siem Reap without reservations and after discovering that walk-in rates were 50 percent higher than online quotes, our airport taxi driver recommended this hotel. The workers were friendly, the pool was inviting, and the price was right. The first room that we were shown had a heavy cigarette smoke smell, so we were given another room. The room seemed nice and clean. There was a secluded balcony overlooking a tropical courtyard surrounding the pool. The problems became evident when we returned later that night. The walls lacked almost all sound-proofing, so the people next door seemed like they were in the same room. The AC never cooled the room and actually did worse as the night progressed. When I woke up sweating at 1 AM, I called to the desk requesting a fan which was brought immediately. The next morning I booked a hotel online where we were able to check in two hours later at pretty low rates for a four star facility.

  • Stayed March 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rbyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed February 27, 2010

We booked this hotel after we left the Ancient Angkor Hotel. This hotel is very nice, have a big swimming pool, that surrounding in the nice garden. The room was very big, with a pleasant terrace. The pink bathroom was little aged, but clean. Good value for your money, but don't give them the internet price for the room.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Balazs G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clacton-on-Sea, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed December 16, 2009

When you first arrive you may think this hotel is off the beaten track in a side street, but in the daylight you discover it is actually within easy walking distance, or a $1 tuk tuk ride from the main drag if you are feeling lazy...

The rooms are a really good size, a bit dark as they are made of dark wood panelling, but that's also quite cosy, and ours had a small wooden balcony. The bed was large and comfortable, with comfy pillows and pretty clean with good aircon. The shower was powerful but hot water was lacking and did not usually make it through one person's shower, and certainly not two!

The pool is a great bonus and is what attracted us, (that and the apparent availability of wi-fi) fantastic after a hot dusty day of temple watching.

The main disappointment with this hotel is the staff. They are polite but not very informative, we asked them a few questions on arrival but soon gave up - some of which were simple local things they should really have known, and on the couple of ocassions when we had a problem it was not resolved. The wi-fi in our room didn't work as promised and we tried explaining this several times, first time - "I will speak to the manager", next morning? Nothing. Next time, nothing, then "you speak to manager in the morning" - but the manager was never there and and we never got the wifi.

The other simpler minor but somewhat essential (!) time was when the maids forgot to leave us any toilet roll, we mentioned it to the reception as we went out for the evening and he said he would sort it but when we got back that evening there was still none... this should be well within the powers of a hotel reception to sort this out!! LOL!

Fortunately having been on the road for a while now we always have some stashed away... silly things but the point being the lack of attentiveness to their customers...

The longest and possibly only conversation you will have wth them is when they are trying to sell you a tuk-tuk ride to the temples - which happens on a daily basis from morning to night... and certainly the only one initiated by them...

Overall we were happy with this hotel as somewhere to come back to for a good nights' sleep but you could almost be stayng in a standalone bungalow for the contact you have with the staff.

Strange as the Cambodians on the whole are amazingly friendly with a wicked sense of humour and generally love to engage in conversation... perhaps it was lack of confidence?

We felt we got good value as we only paid $20, but don't pay more than $20 for the room as you can get better for more.

  • Stayed December 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Suziflooze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laos
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 22, 2009

We loved this hotel, the rooms were nice and fairly roomy with a great balcony hideaway, the pool was great and breakfast was yummy. The younge guys on reception were not exactly a fountain of knowledge but the breakfast and house cleaning staff were extremely freindly. It is also in a pretty good location and was good value.

  • Stayed July 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jenpatcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 18, 2009

We arrived in Siem Reap with no hotel booked and was recommended this hotel by our taxi driver.

The hotel was beautiful and very unique, being completely made of wood. It was clean and well equipped. The staff were friendly. The landscaped gardens were beautiful and the pool was well maintained.

At the time of our stay we were the only people staying. Therefore the bar at the hotel was not stocked and the breakfast we never got to sample as we were either up to early or late. I'm sure the staff would have arranged something but we never got around to it but there is a great little restaurant right opposite the hotel that we used to go to and was fab.

The hotel was great value for money and I would definately recommend it for it's location, pool, friendliness and staff.

  • Liked — Location, value for money & the pool!
  • Disliked — Nothing
  • Stayed December 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Becky8206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neak Pean Hotel

Property: Neak Pean Hotel
Address: 105 Tapul Rd., Sivutha Bvld | Old market, Phsar chas area, Siem Reap, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #295 of 338 Hotels in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:3 star — Neak Pean Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Neak Pean Hotel, is well-kwnon VIP 50 wood rooms bengkulu own by ex-governor of Siem Reap province, just 15 minutes from Siem Reap Angkor International Airport and the same block of the old market area (Psar Chas) and 5 minutes from the major local shopping enthusiasts, restaurants, entertainment and more. Also, just 10 minutes from spectacular Angkor Archaeological sights, to adventurous enthusiasts of Khmer cultural history. The most tourist attractions like the all-time favorite Theme Park - Cambodian Cultural Village. ... more   less 
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