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“The best hotel in Cambodia”

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Borei Angkor Resort & Spa
Ranked #43 of 384 Hotels in Siem Reap
Reviewed March 13, 2013

I visit this wonderful hotel for the third time already and i would never switch this hotel for any other hotel! Here i always feel like at home. Excellent service, very pleasant stuff, nice spa and much much more!!!

Stayed: March 2013, traveled on business
9  Thank Oleksandr R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,541 - 3,547 of 5,495 reviews

Reviewed March 12, 2013

Good service, luxurious room and accessible location best describe our stay here; although the hotel interior might be a little old-fashioned and outdated, still that gives the vintage extravagant feel and character to the hotel. What I really love in our room was one of the best bed, pillows and sheets making the great sleeping experience after a very tiring day and the outside bath tub which is very liberating. Cable TV was good with wide range of channels, and also the free WIFI was fast; the air conditioned was reliable enough for the hot weather of Siem Reap. Breakfast was good enough having a wide range of international choices.

Check placetostay.blogspot.com for more pictures and detailed review

  • Stayed: March 2013, traveled as a couple
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5  Thank Lhon_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2013

This was the first trip to Siem Reap for my wife and I and we had no inkling if the 5-star hotel of Borei Angkor, that we had booked into for 4 nights, would live up to its rating. Indeed we had a disquieting moment at the airport when the inclusive hotel transfer, did not seem to materialise and for a few minutes, we did not see anyone waiting for us bearing a banner with my wife's name. We made a call to the hotel and within minutes, the issue was resolved. The pick-up man was there but had moved aside temporarily and set down the banner! In any case, our driver turned out to be a very pleasant man who had little snippets of information for us all the way to the hotel. Borei Angkor lives up to its 5 star billing. From the moment we arrived at the hotel, we were greeted with smiles and excellent service from every staff of the hotel, from the Concierge, the Bell Hop to the Room maids and the staff in the restaurant and lounges. Kudos to the very helpful and cordial Resident Manager, Mr. Heat SRON. Room was very clean and you get to wear silk bedroom slippers and silk dressing gowns, not the towelling ones! The bathroom was large and had both a shower area and a magnificiently big and deep French-looking long bath, standing on silver-coloured legs! Breakfast spread was extensive and good. So also were the choices for dinner. Of the two nights that we ate in, we had barbecue as well as a wide buffet spread on the Friday night, while on Saturday night, it was ala-carte or a choice of a set meal of Khmer cooking. The food was tasty and certainly far better than some of the restaurants in the Old Market/Pub Street area proclaiming Khmer cooking. Prices at the hotel were reasonable, albeit slightly higher than Pub Street food. All in all, we had a most relaxing and enjoyable time in Siem Reap, touring the historical sites and other attractions. At the end of each day, it was a relief to escape the heat, dust and noise of the city and its attractions, and relax in the cool and calm of the hotel with its stone and wood sculptures, paintings and classical music played by a single musician almost throughout the day . It was much like entering an earlier world of Khmer charm, grace and culture. We have no qualms recommending this hotel to anyone visiting Siem Reap and if we do return to Siem Reap, the Borei Angkor Resort & Spa will be the automatic choice. Indeed, its location is a plus point - far enough from the boisterous noise of Pub Street, yet still within walking distance of around 20-25 minutes or just a $2 remork/tuk-tuk ride away to the shopping and eating streets and to the National Museum area (which incidentally is a very good and informative museum).

  • Stayed: March 2013, traveled as a couple
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9  Thank abdullatif_yahaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2013

Originally we had a deluxe room but this overlooked the rebuilding works- which had not been mentioned at all. The room was small dark and had a curtained window between the bedroom and bathroom! . However with the help of the lovely jasmine we were reallocated a larger twin room which was ugh better . The wiring flickered and the bathroom is quirky. The breakfast is reasonable but more types of coffee are needed. However the staff are so delightful ,helpful and just pleasant it was in the end a good stay. A revamp is needed and will take it back up to 5 star status. I cannot comment on the privilege floor as it was full.

  • Stayed: March 2013, traveled with family
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Thank Familydoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hang S, General Manager at Borei Angkor Resort & Spa, responded to this reviewResponded March 13, 2013

Dear Familydoctor,

Greetings from Siem Reap, Kingdom of wonder - Cambodia!

We would like to sincerely thank you for your kind comments about about room facilities and services. I am sorry that our facilities did not met your expectation, will take good care of the wiring and will look into what we could do to improve the room and the bathroom.
I am glad to read that have enjoyed the friendly, helpful, and attentive services which provided by our local talents. We are pleased to read that Jasmine was able to take care of you and conducted the good recovery service as shared.
For your kind information, we do serve varieties of coffee during breakfast as well, apart from the standard american coffee. I feel sorry that our staff have felt to notice that you did not like our coffee served during breakfast. Hope to be able to service you the freshly brewed coffee through out your stay the next time you and your family visit us. Possibly the Privilege Floor would be available for the next visit.

We do appreciate your time for sharing with us and our readers. Most of all we have a number of things that we could do better.

Very best,
Nara Thon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

From the moment we arrived to the resort we were greeted with a smile from every staff member we encountered throughout our week long stay at the hotel...and that remained the case until the day we left. The attention to service is impeccable at this resort.

The breakfast was spectacular, offering a variety of fresh and delicious Western and Eastern options. The swimming pool was massive and had a good amount of seating available.

The hotel staff can help you to book tours to visit the temples and floating village. We used the hotel to book a guided tour with a car service for one day and then just tuk-tuk service the other days. In hindsight, the car wasn't really necessary on day one and we much preferred the tuk-tuk service.

The hotel offers tuk-tuk service into the center of town for the standard rate of $2 US dollars. If you need to change larger US bills into small change, the front desk staff can easily do that for you.

I would highly recommend you consider this resort when planning out where to stay in Siem
Reap.

  • Stayed: February 2013, traveled with friends
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5  Thank Nadia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2013

A very good resort with a really good staff. I called on short notice and arranged transport from the airport o the resort. Within 45 minutes, I had a reply. Check in went well. They knew the friends who I was going to meet.

Food was excellent as was the service. The room I had was very nice. Clean, spacious and everything world.

Over all a resort I'll return to.

The only slight downside was the "up-selling" of tours. I understand the reason, but maybe after three "no thank yous," or "I'll have to see what my friends want to do," the wonderful Staff will relax.

  • Stayed: March 2013, traveled with friends
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Thank szky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hang S, General Manager at Borei Angkor Resort & Spa, responded to this reviewResponded March 13, 2013

Dear szky,

Greetings from Siem Reap, the kingdom of wonder - Cambodia!
Personally and on behalf of the team, I would like to sincerely thank you for taking your time to share your experiences with us and our readers.

Thank you for your kind comments about our room, facilities, and services. That is a real source of energy especially when it comes from a senior reviewer like yourself.

I am terribly sorry that our staff was not able to read the line when come to upsetting. We will on the training to improve that part.

Looking forward to the opportunity to welcoming you back to the resort once again, in the very near future.

Once again, thank you for staying with us.

Very best,
Nara Thon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

Overall this place is pretty amazing. All of the reviews here are pretty accurate. Service was always pleasant although they try,they don't always succeed in getting what you want accomplished.

We had trouble trying to extend our stay - we had to ask multiple times, multiple days. We had to ask multiple times about confirming our reservation for a guided tour to Angkor Wat - the tour guide even came late. I tried to surprise my boyfriend by ordering flowers and a bottle of champagne and told them to put it on my card - instead they charged it to the room on my boyfriend's card...What was most off-putting was when we had booked a bus with them to get to Bangkok. They had told us to meet them in the lobby the next day at 7:15am to get picked up by a minivan to take us to the bus station. From there we would hop on the bus that would take us to the Poipet border crossing and hop on a different bus to take us to Bangkok. My boyfriend is pretty tall and from our past experiences traveling, we always double and triple check to make sure we are on a spacious bus with A/C because what they tell you isn't always what you get.

So basically we wake up early and the minivan to pick us up is late. They said this is usual but to not worry because we will make the bus in time. The bus ticket says the bus leaves for Poipet at 8 - it is now 7:45... my boyfriend and I are freaking out because our ride still hasn't arrived to take us to the bus station.

After explaining that we cannot miss the bus they had their hotel transportation take us - however they took us to the wrong place. Eventually we had to chase down the actual bus and board after it had already left the bus station. What a harrowing stressful experience. We were the last on the bus and of course only the crappy seats were available.

So then we get to Poipet and go through 2 hrs waiting in line to get our passports stamped only yo walk over and find out that we have to wait for another bus. That bus that we were waiting for ended up being a minibus that they were filling up like sardines in a can. We were livid as we had expected a large VIP bus... we also asked Borei about this and they had said we would get a big bus as well... When we asked the guy who wanted to get us on the minibus if we could wait for a larger bus he said that they didn't exist haha.

All the waiting and stress was such a nightmare we walked over to get a private driver to take us all the way to Bangkok. Not only were we able to drive past the minibus that we were supposed to be on, we also noticed there were big buses going to bangkok - we saw them on the way there on the highway!!! What a scam...

My advice would be this if you decide to stay at this place:

TRIPLE CHECK EVERYTHING YOU WANT OR NEED - otherwise you might not get it at all.

  • Stayed: March 2013, traveled as a couple
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2  Thank carpemundus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Borei Angkor Resort & Spa

Address: National Road 6 | Banteay Chas, Siem Reap 17252, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Siem Reap
#13 Family Hotel in Siem Reap
#17 Romantic Hotel in Siem Reap
#36 Luxury Hotel in Siem Reap
#38 Spa Hotel in Siem Reap
Price Range: $61 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Borei Angkor Resort & Spa 5*
Number of rooms: 100
Official Description (provided by the hotel):
Borei Angkor Resort & Spa is the one and only most reviewed hotel in Siem Reap Cambodia given by thousands of travelers' reviews on TripAdvisor making Borei Angkor the most popular and chosen hotel to stay in Siem Reap while visiting the UNESCO world heritage site of Angkor Wat. Aptly named after 'a territory of Angkor', Borei Angkor Resort & Spa, a truly Cambodia 5 star hotel in Siem Reap is set right in the center of Siem Reap, ideally situated within 15 minutes drive either from Siem Reap International Airport or to Angkor Wat, and only 5 minutes drive to Siem Reap downtown including Pub Street, shopping malls, Angkor Night Market, local restaurants and bars, and other nearby local attractions in Siem Reap. ... more   less 
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Also Known As:
Borei Angkor Resort And Spa
Borei Angkor Hotel Siem Reap
Borei Angkor Siem Reap

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