We were collected from the airport in an air conditioned car and offered water and cold towels. Having only paid pennies for a private transfer (What I though would just be a basic cab), this was a great start to our holiday.
The hotel is not far from the airport (15 minutes max - all Cambodians drive very slowly) and on arrival we found they had up-graded our room. I had emailed the hotel before traveling asking them for a bottle of champagne in the room as it would be my boyfriends birthday. The champagne was there, but on top of that they staff also brought a cake with candles and sung to my partner before leaving us to settle in. It was a lovely first impression.
The hotel is small (which is why we chose it) and very professional. The staff are all very friendly and eager to please. They are not tip beggars as the hotel has a policy of asking guests to tip at the end of their stay then the tips can then be shared out to all staff including the non customer facing ones.
The pool was perfect. We never had to share it with more than four people and it was always very peaceful. Poolside service was available but the staff only ever appeared when you needed them so you never felt watched over.
The hotel offers great value. The food in the restaurant is very nice, although we found that breakfast didn't really have much for us, but it wasn't an issue. The lunchtime menu was restricted but we found that if you asked for something else they were always happy to cook it for you if they had it.
The spa was lovely. Very professional and friendly. I found that we didn't need to give a lot of notice when booking appointments which was good as we're not very good at keeping to time tables when there's so much to do out and about.
The rooms were very clean and the cleaners would clean twice a day if you desired. The shower was constantly hot, had good power and very roomy. The bed was a kingsize and very comfortable, although I found the pillows too big and resorted to sleeping with my head on a t-shirt rolled up. I'm sure if I had have asked the hotel they would have been able to provide me with a different one.
The road to the hotel is now a proper one. Lots of reviews refer to a dirt track, this was the case when we arrived but during our stay they tarmacked it (not disturbing us at all either).
The hotel Tut tut drivers are always on call and know everywhere you could possibly want to go. There is a fix rate tariff of what is costs to do what so you always know what you are paying, but often we paid more as we felt the service and sometimes distance we asked to go deserved more.
We asked our driver to take us to a floating village further out which was apparently less touristy, he looked it up and drove us an hour and a half to see a sight very worth the journey and then drove us back. He asked for the same fee as if he'd taken us to the very local floating village simply because his tariff said that was the price to a floating village. The service and his knowledge (tut tut 14) were second to none.
Overall a great holiday in a great hotel. We would recommend it and would visit again.
- Official Description (provided by the hotel):
- Saem Siemreap Hotel is equipped with premium room amenities and facilities and services, according to Hotel Five Star Standard. Its elegant and unique Khmer architecture is boosted with cool and fresh air, flower fragrance and a salt-water pool at the center. Every service point is just a few steps away to give its residents perfect convenience in a relaxed atmosphere.This hotel is a newly opened 78-room luxury property just 5 minutes from the national museum, night market and pub streets and about 7 km drive from the airport and the Angkor UNESCO Heritage Site. It is designed and professionally operated to provide its residents excellence in care and hospitality. ... more less
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