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“Wonderful staff”

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Memoire d' Angkor Boutique Hotel
Ranked #50 of 365 Hotels in Siem Reap
Certificate of Excellence
Reviewed March 21, 2014

Our stay at Memoire d'Angkor was fantastic, the staff was absolutely amazing, especially Phasy Sun who looked after us from the beginning until the end. Nothing was ever too much to ask and we can say that this has been by far the most friendly hotel staff we have ever met. The pool and surrounding sun bathing area are nice and peaceful, rooms are spacious and cool.

  • Stayed: March 2014, traveled as a couple
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Thank sara m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,251 - 2,257 of 3,378 reviews

Reviewed March 20, 2014

We visited for the first time Cambodia and we stayed in Memoire d'Angkor in Siem Reap. The service level in the hotel was very high. We were picked up and returned free from charge from/to the airport. The staff -especially mr.Phasy Sun- was very helpful to arrange a trip to Angkor Wat.
Our room was clean but a little bit old fashioned,the breakfast was o.k.The hotel is located near the center of Siem Reap.Here you can find a lot of restaurants and the night market. The hotel has a nice swimming pool
We enjoyed our stay here.

  • Stayed: March 2014, traveled as a couple
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Thank Dick v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

This hotel made our stay in Cambodia one to remember. Having stayed in a lot of hotels in London and around the world, I have to say I have never experienced customer service on this level. Everything was clean, well managed and the staff always went out of their way to help whenever needed. Our Asst. Guest Experience Team Manager Mr. Phasy SUN looked after us for the 3 days we were there and even helped us book a great restaurant for dinner. Couldn't have asked for more and will be telling all my friends about what a great place Siem Reap was. Would be happy to return anytime :)

  • Stayed: February 2014, traveled with family
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Thank Hidi99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

my six day stay at memoire d'Angkor was very nice. in particularly the help provide by Phasy
Sun was very helpful. his attention to my every need was very good.
i would recommend this hotel to anyone wishing to stay in a good location and in an excellent
modern hotel. the staff as exceptionally attentive to my every need.

Room Tip: i stayed on 5th floor with large balcony which was very good view of city.
See more room tips
  • Stayed: March 2014, traveled solo
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Thank dave r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

We have never encountered such excellent service that this hotel provided. We were picked up from the bus station by Mr Chanthy, and a very polite driver, in an air conditioned car and were offered cold drinks and face towels to refresh ourselves. We had a special deal where we had welcome drinks, free laundry, free one hour massage, free mini bar, free airport transfer and of course breakfast. By the way, this is the only hotel we've stayed that provides free cappuccino for breakfast - big tick! The room was comfortable but could be improved by removing some of the unnecessary furniture. I think that they'll be better with a 'minimalist' look which would make the room appear larger and brighter. Also behind the reception area is in need of refurbishment to go with the grand entrance of the hotel.
We cannot speak highly enough of the great service the staff provides to the guests - best ever! Basically, prior reviewers have said it all and the only thing I could say is stay in this hotel and have the 5 star service at an affordable rate! It's also in a great location with an easy walking distance to the old town and market area. Will definitely stay here again in the future.

  • Stayed: March 2014, traveled as a couple
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Thank traveladdict1454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sokun S, General Manager at Memoire d' Angkor Boutique Hotel, responded to this reviewResponded March 20, 2014

Dear traveladdict1454

Greeting from memoire d’ Angkor boutique hotel.
Thank you very much for your good commend toward our team member, Chanthy who lives up our care and love service concept toward our customer experience. Your recommendation on improving a few areas are in our list to look into it as we agreed that they will complement well toward the ultimate happy experience of our customers.

We wish you enjoy happy living and we hope to welcome you again here in the future.

With ours love and care,
Set Sokun
General Manager
H/P:+855 69 516 777
E-mail:sokun.set@memoiredangkor.com
Skype:setsokun1

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

The best hotel we stayed in during our trip to Cambodia and Thailand. The staff were very attentive and charming and the facilities were very good. We were collected and returned to the airport by the hotel courtesy bus and the hotel also provided two Tuk-Tuk drivers [for our group of four] who were very friendly, informative and considerate. We would definitely recommend a stay at this hotel to anyone visiting this part of Cambodia.

  • Stayed: February 2014, traveled with friends
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Thank Rippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2014

Very kind & helpfull staff, breakfast is very similar to our european style & nice fresh fruit. It is a short walk to the centre of Siem Reap, but if you are tired a ride back on the took took it's nice too. Restaurants are near by and just on the other side of the road from the hotel there is a buffet restaurant with local traditional dancing show very nice to see. I was upgraded to a suit room on the ground floor, which was very large, nice and comfortable, just didn't find the bed very comfortable. Being on the ground floor I didn't have any views, but I didn't mind because I was out all day.

  • Stayed: March 2014, traveled with friends
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Thank Max C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sokun S, General Manager at Memoire d' Angkor Boutique Hotel, responded to this reviewResponded March 20, 2014

Dear Max C

Warmest greeting from memoire d’ Angkor boutique hotel,
We are very pleased to hear that you were enjoying the stay with us and also appreciate that you have mentioned about your comfortable and convenience toward the location of our hotel. We should have been hearing from you about the finding of not very comfortable toward our bed in the suite room and we will observe this case more for better improvement toward in order to ensure total satisfaction are met.

We do appreciate your comments, because it is the most critical success to ensure our customer experience to deliver our promise of “Everlasting memory through ultimate happy experience. “

With our love and care.
Sokun SET
General Manager.
sokun.set@memoiredangkor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Memoire d' Angkor Boutique Hotel

Address: City Center, #54 Sivutha Boulevard | In the heart of Siem Reap, Siem Reap 855, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #50 of 365 Hotels in Siem Reap
Price Range: $57 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Memoire d' Angkor Boutique Hotel 4*
Number of rooms: 48
Official Description (provided by the hotel):
We believe in "Happy Living," so we promise to offer you "an everlasting memory through ultimate happy experiences." Memoire d’ Angkor Boutique Hotel is the city's leading exponent luxury hotel combining stunning minimalist designs with state-of the art- service and facilities and located in the one of the Siem Reap’s prime business and tourists’ area with ideal access to the commercial and entertainment hubs in the city center of Siem Reap town. With plenty of services and facilities international buffet breakfast, juice & coffee, complimentary shoe-shine service, welcome fruit basket upon arrival, complimentary wi-fi and all room are decorate with non-smoking room, air-condition, flat screen TV, bathrobe, slipper, well selected bathroom amenities, in room safety box, emergency and evacuation map, writing table, especially, 2 separate bathrooms with sofa bed in family suite room and hammock swing with dining table in Memoire Suite. ... more   less 
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