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Memoire d' Angkor Boutique Hotel
Ranked #43 of 337 Hotels in Siem Reap
Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
“Good value for money”
4 of 5 bubbles Reviewed February 22, 2014

We stayed there for 5 nights in January. The room was large and clean. The free Breakfast was adequate. The staff were keen to help and always smiling. The location was handy; a brisk 10 minute walk from Pub Street.

I would not use the spa/massage/pool facilities at the Hotel as they were a bit dingy and below par with the rest of the property. There are lots of wonderful and cheaper spas in town. Kaya in the Old Market area was the best among the few we tried.

The wi-fi connection was so weak and frustrating that we will not go back to this hotel for that reason.

If these two negatives are not important to you, then we recommend Memoir D'Angkor Hotel as a solid mid-range option.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roro2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,067 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (389)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Aude, France
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed February 22, 2014 via mobile

We were met at the airport by the friendly and efficient Phasy who introduced us to Siem Reap on our short journey to the hotel.
The room was clean and tastefully decorated and staff were friendly and attentive at all times.
We were provided with a freshly made packed breakfast on our first day, at 05:00, catching a tuk-tuk to the sunrise. The other two breakfasts were a fine buffet selection with on-tap chef for omelettes etc. A little treat by the bed at night was a nice touch, though having to ask for tea bag replacements each day was strange? Though our travel washing was done at no cost.
We can overlook the noisy air con and not a great view for the sheer delight of a hotel trying to achieve true customer care!
Car to the airport, accompanied by Phasy, who was able to answer our questions about life in Cambodia, completed our stay.....thank you so much!
We would choose to return here if ever we revisit Siem.

Stayed February 2014, traveled as a couple
Helpful?
Thank MalRiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
2 reviews
5 of 5 bubbles Reviewed February 22, 2014

Went for our honeymoon from 9 - 13Feb 2014. Driver was at the airport to welcome us with our name on a signboard. On our way, we had a mint cold towel to clean our face and a cold drink. Once reach hotel, welcome drink was served and Mr Chan guided us on the documentation then followed by showing us around the hotel and then to our room. We were surprised once we step into our room. The deco on the bed was awesome, till we didn't feel like destroying the effort. The room was clean and spacious. The hotel staffs were approachable and very welcoming. Breakfast was good with alot of varities. Staffs at breakfast area were also friendly and welcoming. Any enquiries about travelling or tour packages, the hotel staffs were always there to give their opinion or help us in booking the packages. On the 3rd day we decided to go for the floating tour. But we haven't book the package. On the 2nd day at around 1030pm, we checked with Mr. Chan at the reception whether can he help us book the package. Without any questioning, he immediately called the company enquired for us and then helped to book the package for the next day. And then we realised that he supposed to be off duty at that hr, but then he still helped us. On our last day, we decided to go for the Khmer ceramics fine art centre. We checked with reception on the direction but the Staff(sorry didn't get his name) checked his driver schedule and asked the driver to drop us at the place. We were happy with how they serve their customers. At the same time we also wanted to go for the Apsara Show for that night. Staff recommended the one opposite the hotel with dinner provided and they booked on behalf of us too. When we were ready to go for dinner, a staff followed us all the way to the restaurant and till to the table we were assigned too. At such a big restaurant we got a place near the stage and was able to see the show clearly. It was a great show and good food. On our last day, Mr Chan followed us till the airport to say goodbye. We were so glad with the awesome service they have provided us. We felt so pampered. Our stay at Memoire d' Angkor Boutique Hotel was memorable. The next time when we go to siem reap, we will definitely choose Memoire d' Angkor Boutique Hotel. Thanks to Mr. Chan and his group for giving us such a pleasant trip.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anita-Vijay-090214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Park, Florida
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed February 21, 2014

Every member of the staff was gracious and went out of their way to make you feel special. This was way beyond the standard. Our travel company classified this as a First Class Hotel (as opposed to Luxury-Siem Reap has several)and it was in every way.. Beautiful rooms, decor and great swimming pool. Breakfast was included and was delicious as well as varied. I can not comment directly on price since this was a part of my tour package. We were allowed to check out at 6PM and if desired they will have a spa room available for later departures so you can shower and change clothing.

Room Tip: I spent little time in my room so whether I had a good view, which I did, did not matter.
See more room tips
  • Stayed February 2014, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lifeisshort42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damme, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 21, 2014 via mobile

We stayed here in january 2014. The staff was super friendly and attentive. We felt very welcome. The room was good. We did have a small problem with the window ( one didn't close so well, but since we were on an upper floor this wasn't a big problem). We decided to tell the receptionist. She made one phonecall, and asked us if we wanted to see the new room... We were shocked that they handled the situation so nice, because for us there wasn't a big problem. We got a family room, with a huge bed, two bathrooms, a living room... Fantastic! Laundry is free, you also get fresh fruit everyday and sometimes even homemade cookies. All of the staff are very friendly! Would definitely go back again.

Stayed January 2014, traveled as a couple
Helpful?
Thank Lily D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorset
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed February 15, 2014

We were bumped from Hotel Somadevi and this was the only place available. They only had a suite for $130 so we took it. Wish we had continued our search and found something cheaper- we wanted luxury and we got a view of a brick wall! Our huge bed was lovely and comfy but the sheet was torn and not changed. The room was not cleaned - rims from putting a glass on bedside cabinet remained all week. The pool area smells of sewage in places and there are only 8 sunbed and 3 cabins, the pool is hemmed in by buildings on all sides. The staff were very friendly if a little slow. To top it all I accidentally dropped a glass on our last night and was charged $8. Would not go there again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DorsetSunseeker66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sokun S, General Manager at Memoire d' Angkor Boutique Hotel, responded to this review, February 23, 2014
Dear Dorset sunseeker66

Greeting from memoire d’ Angkor Boutique hotel,

We appreciate your time to post the review and thank you for the good comments toward our services and facilities. We have taken note very well about the incident caused unpleasant experience specially the charge of broken wine glass which was already discount to usd 5 and the unusual slow service from the team, and it is unacceptable to use torn bed sheet. We do apologize and regret to let this unresolved before your departure.

We thank you once again to allow us to discover this incidents which are not compromise to our minimum standard . We can ensure you that if there will be second chance to serve you again, we would compensate your unpleasant experience with the Everlasting experience thought ultimate happiness as what we are commit to do everyday.


With our love and care,
Set Sokun
General Manager
Sokun.set@memoiredangkor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 14, 2014

It's not the most luxurious place to stay but for what it is (a boutique hotel) and for its strive to offer you the best experience possible as a hotel guest, this is a place I would return to stay without question. We experienced many of the positive services that have been described in the travelers' reviews, and I can attest the quality of services was top notch, the staff's friendly and service oriented interaction genuine so much so that even the wifi coverage in room was spotty and hot water came to a dripping halt one time while taking a later afternoon shower, I could easily overlook these minor inconveniences to want to come back and stay again. For us the location couldn't be better, it's about a 10-15 min tuk-tuk ride (depends on traffic) to entrance of Angkor Wat, easy 10-15 min walk to the high-traffic part of town (Pub Street, Night Market); best of all is a yogurt place (operate exactly like the franchise Yogurtland in US) and two supermarkets right next to the hotel. And if you need a SIM card for your phone, there is a Smart Phone place directly across the street.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Sghtsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Memoire d' Angkor Boutique Hotel

Property: Memoire d' Angkor Boutique Hotel
Address: City Center, #54 Sivutha Boulevard | In the heart of Siem Reap, Siem Reap 855, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #43 of 337 Hotels in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:4 star — Memoire d' Angkor Boutique Hotel 4*
Number of rooms: 48
Official Description (provided by the hotel):
We believe in "Happy Living," so we promise to offer you "an everlasting memory through ultimate happy experiences." Memoire d’ Angkor Boutique Hotel is the city's leading exponent luxury hotel combining stunning minimalist designs with state-of the art- service and facilities and located in the one of the Siem Reap’s prime business and tourists’ area with ideal access to the commercial and entertainment hubs in the city center of Siem Reap town. With plenty of services and facilities international buffet breakfast, juice & coffee, complimentary shoe-shine service, welcome fruit basket upon arrival, complimentary wi-fi and all room are decorate with non-smoking room, air-condition, flat screen TV, bathrobe, slipper, well selected bathroom amenities, in room safety box, emergency and evacuation map, writing table, especially, 2 separate bathrooms with sofa bed in family suite room and hammock swing with dining table in Memoire Suite. ... more   less 
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