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“Fun, clean and good location!”

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Mad Monkey Hostel Siem Reap
Certificate of Excellence
Alcester, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fun, clean and good location!”
Reviewed April 7, 2014 via mobile

We stayed here for 4 nights, the rooms are clean with fresh towels and nice beds, wifi, private bathroom is basic but fine. Pool is quite small but great to have as it's so hot there! Upstairs bar is fun but is sand which was a bit of a pain! But great location to markets and nightlife and lots of tuk-tuks to get around! I'd reccommend booking in advance as I saw a lot of people turned away due to being fully booked! I'd stay here again and reccommend it!

Stayed April 2014, traveled with friends
Helpful?
Thank gracekelly91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevevaile, Owner at Mad Monkey Hostel Siem Reap, responded to this review, April 8, 2014
Thank you so much for your awesome review - we are delighted that like most of our guests you had a great time at The Mad Monkey. We are very much looking forward to meeting you again! Have an awesome trip around Asia.

Much Love - Mad Monkey Team!
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1,647 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
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English first
Los Angeles
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 5, 2014

The air conditioner didn't work, the toilet was screwed up and they horrible customer service. The people at the front desk could care less if you had a nice stay. They were rude. When I checked out they also tried to charge me for things I got such as soft drinks and ice-cream. If all you want to do all day is get drunk with a bunch of 19 year olds then go here!

Room Tip: Don't get the lotus room!
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  • Stayed April 2014, traveled solo
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jennifernash22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevevaile, Owner at Mad Monkey Hostel Siem Reap, responded to this review, April 8, 2014
Dear Guest,

Firstly I am terribly sorry that you unlike 95% of our guests did not love your time at The Mad Monkey. I was so concerned about your review, especially as it is a one star on all counts that I spoke to the GM at the hostel for over an hour. This is highly irregular and from over 300 reviews we have only ever received 5 one star reviews - so I jumped on this straight away.

I am so sorry your AC broke during your stay, this does happen from time to time, AC units do break very occasionally - in this instance I understand that we placed fans in the room for one night, credited your night for free and we fixed the AC the next day. I am very sorry this happened - all of our AC units are regularly serviced, but even so sometimes they do break and need to be fixed.

Regarding the instance of being rude: Please understand that our reception staff are not qualified AC engineers, when your AC breaks as a hostel we have to wait for the relevant maintenance staff to get in in the morning - We do not have such luxury as a 24 hour call out for AC staff as you may be used to living in LA, one of the reasons for this is that we are in a third world country and not in LA.

Please understand that our staff did not intend to be rude. They are well trained and very polite, when something is out of their control especially when they can not move your room, when you didn't take up the offer of moving to another property and when they may think you are being unreasonable they generally will not respond well to being shouted at or talked down to.

In these circumstances it is in Khmer culture to generally go quiet to avoid confrontation - we understand that this is not however acceptable.

As a direct result we have implemented further training on how to deal with difficult, rude customers and unreasonable customer behavior in order to improve our service offerings.

Thank you for bringing this to our attention. We very much hope you enjoy your trip around Asia, thank you again. We love you have a smashing trip.

Steve
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 5, 2014 via mobile

The food and rooms are great, air con is always a bonus out here. Don't blow you nose in this hostel as you will be accused of taking drugs and banned from the property like my self, and when you try and explain the situation calmly the staff will get angry and forcibly remove you from the site.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1992taylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevevaile, Owner at Mad Monkey Hostel Siem Reap, responded to this review, April 8, 2014
Guys thank you for the awesome review. Please understand when two grown men go into the toilet to blow their "Noses" together and come out with eyes like ping pong balls we are going to ask you to leave. But I also wanted to stress why,

In Cambodia Charlie, Coke, Snifter etc is normally low grade heroin cut with PCP or methamphetamine rock. 99.99% of the time it is not cocaine. I personally in the past four years am aware of four tourist deaths due to sniffing up too much local charlie. Which turned out to be smack.

If we asked you to stop and to leave the bar please understand that it was only concern for your personal safety and the safety of our other guests that you may get to join in with any nefarious activity.

We are not run by the church, we have all been around the block, what you do outside of the hostel is your own business, but please be respectful. If you were having a joint nose blow i apologize profusely for any inconvenience caused, but please understand that our reasoning for asking you to leave wasn't to be a party Nazi, we are just simply looking our for our guests. The GM of the hostel should have explained this to you in more depth when asking you to leave.

Thank you for your review - we are chuffed you enjoyed the facilities whilst you were here and we wish you all the best for your onward travels around Asia. Kind Regards

Steve
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Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 5, 2014

I stayed here by myself while backpacking. The hostel was very nice. Some of the staff weren't as friendly as others but generally nice. It should be noted that the atmosphere is very similar to a frat house. I'm not referring to the cleanliness, as it was very clean. I'm referring to the people- frat guys in tanks playing beer pong. Not saying whether that's a good or bad thing, just staying an objective observation :). Would gladly stay again (although might pay a bit extra for private room).

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Backpackerboi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevevaile, Owner at Mad Monkey Hostel Siem Reap, responded to this review, April 8, 2014
Lovely Stuff - Glad you had a great time. If you are happy we are happy.
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Mumbai (Bombay), India
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 3, 2014

1. They have nice swimming pool with bean bags and relaxingchairs aroung it
2. They have roof top bar with welcome drink free
3. They have nice sketches/art on walls I presume the hostel owner/s drew themselves. Very interesting to look at. The time I visited, they kept painting/drawing
4. They do lot of tours for the residents.
5. Location wise, it is quite convenient
6. Price wise, they are as cheap as other hostels
I loved the place.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank shriikant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevevaile, Owner at Mad Monkey Hostel Siem Reap, responded to this review, April 8, 2014
Hi guys - the budget rooms you are in are due for a refresh that is why they are cheap, that being said we are pleased you enjoyed the Mad Monkey - Please come back and try some of our other rooms on your way back. Have a great trip around Asia - We love you!
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Siem Reap, Cambodia
1 review
Reviewed March 31, 2014

Reccomended by a friend and not dissapointed! Very cool place and very impressed by all the cool Cambodian staff members who are happy and speak great English ! It is a party hostle as the name suggests!

Room Tip: Book in advance all the dorms are great value for money!
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Stayed March 2014, traveled solo
Helpful?
Thank Arty_goodhart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevevaile, Owner at Mad Monkey Hostel Siem Reap, responded to this review, April 8, 2014
Hi Guys - Thank you for the review! You were awesome lovely guests to have hear - you will be missed. With much love - All of us here at The Monkey.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macon, France
1 review
Reviewed March 30, 2014

We were really dissapointed when we arrived at our room. We has booked superior room, but that was a basic room. Our window was in a terrace plenty of people during the day. Wifi works rarely. Also, we had chosen this one because it was closer to Angkor than the others in hostelbooker but the location in the map in this web it's not the good one. They clean the room but they don't empty the bin in the toilet, the most important bin to change, in this country the paper that you use cant go into the toilet.
Otherwise, they've given us one free beer, that we have use to take a coffe free in the morning with the breakfast.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tarmajalsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevevaile, Owner at Mad Monkey Hostel Siem Reap, responded to this review, April 8, 2014
Dear guest.

I am so sorry that our location which is placed perfectly on Google Maps was not as close to Angkor Wat as you thought it was, apart from writing a letter to Google maps engineering team asking them to change the GUI interface in some way I am at a bit of a loss on what to do on this one.

I am also very sorry that you only felt like using the free beer token for a coffee. The rooms that we have are basic, they are hostel rooms the main part of being here is to meet other travelers. I am sorry you basically booked the wrong place for you, had you told us that the room was unacceptable at any point during your three day stay we would have been pleased to find you alternative accommodation at the same or better price.

We do hope you enjoy your travels in Asia and find the right accommodation with better map placement for you at your next port of call.

Kind Regards

Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mad Monkey Hostel Siem Reap

Property: Mad Monkey Hostel Siem Reap
Address: No19, Mondul 2 | Khoum Svay Dangkom, Siem Reap 0011, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #7 of 268 Specialty Lodging in Siem Reap
Price Range (Based on Average Rates): $
Number of rooms: 28
Official Description (provided by the hotel):
The most social hostel in Siem Reap! Come stay with 100+ backpackers from around the world. Clean, comfy accommodations (our dorm beds have massive 1.2m mattresses!). A swimming pool and poolside bar - absolutely essential on a hat Cambodian day. A Rooftop Beach Bar with epic sunset views. New events on every night. Tours of Angkor Wat, the countryside, and everything else you came to Siem Reap for. Free wifi. Visa service. We're here to handle everything, so you have the best stay and make the best memories in Siem Reap! Mad Monkey is a socially responsible hostel, too. Your stay will benefit local clean water projects and education organizations. Can't wait to see you soon! ... more   less 
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