I stayed here about 5 years ago and I remember thinking highly of it back then so I was excited to return for another week here whilst passing through on my way to Vietnam.
The actual guest house is pretty large, the rooms are spacious and it is kept clean. The building itself is large, open and airy, which is refreshing in the heat and humidity of Cambodia.
Tuk tuk drivers are outside if you need them, but they never hassle you, equally the reception doesn't try to force any tours or bus tickets etc.. on you.
The Restaurant area seems to be a communal area for a number of guest house staff to sit and watch TV for a large part of the day, whilst this isn't a negative in itself it invariably means when you are looking to order some food you have to distract someone from the TV which can be uncomfortable and doesn't make you feel like a valued guest rather a hindrance.
There is a marked difference between the maintenance of the fan rooms and the A/C rooms. In the Fan room we stayed for about 5 nights and not once were we offered clean towels, sheets or for the room to be cleaned or even the bin to be emptied, there were a number of ants on the bed and around the bathroom and the window was facing the wall of another building and there was no TV.
In the AC room things were very different, new towels were put in the room daily, the bed was made up daily, room and bathroom were very clean, the window looked outside and a TV was included, Excellent!
One of the highlights of this guesthouse from my previous visit was the fact that all the rooms (AC anyway) centred around a large garden area in the middle of the guest house, there was something very pleasant about opening your door to lush green plants, the sound of birds and the site of flowers. Unfortunately it appears this has been removed and instead there sits a large empty space of soil and nothing more and it gives the guest house a depressing unloved vibe. I have been told that this is going to be turned back into the garden I once saw.....so here's hoping.
I think currently this is an average guesthouse, but it has the potential to be a great one, if the management can perhaps move the TV out of the restaurant area to solve the issues in regards to service (which have been mentioned in these reviews a few times), try and strike a balance between the servicing/Maintenance of the Fan rooms and A/C rooms and sort out the large and somewhat neglected garden area in the centre then I think this could be a real gem in Siem Reap.
I recommend this place, (well the A/C rooms at least) and I hope things pick up soon.
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- Also Known As:
- Smiley`s Guesthouse Hotel Siem Reap