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“Old-Fashioned Luxury in French Colonial Building”

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Victoria Angkor Resort & Spa
Ranked #54 of 361 Hotels in Siem Reap
Certificate of Excellence
Reviewed March 11, 2014

As a tourist you go to Siem Reap for the temples in the first place, and (at least for us) the hotel is secondary. However, while I cannot comment on any alternatives in the town, this hotel does provide luxury, and the building certainly has character including the very old-fashioned typically French-style lifts.

The rooms are large and comfortable with a well-appointed bathroom including a bath-tub. Service was generally attentive and friendly, and particularly for us in the case of the waiting staff when we had an evening meal in the indoors part of the restaurant. This meal was excellent, though not cheap. After the meal we went to the bar where a local dance group was performing traditional dance, and this was very enjoyable.

Breakfast was good and extensive, but don't leave any food you plan to eat at your table while you go for more or you will return to find it gone as the staff are eager to clear away after you!

On our last day we did request a late check-out as we had an early evening flight, but this was not possible as they were fully booked. However, the charming young man on reception happily offered to look after our cases for us and offered us the use of all the hotel facilities and the public areas for the rest of the day.

We had a very pleasant stay.

  • Stayed: February 2014, traveled as a couple
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Thank Silvertravelsurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this reviewResponded March 22, 2014

Dear Silvertravelsurfer,

I would like to sincerely thank you for having taken the time to write this review of our Resort.

You obviously enjoyed your stay but I do apologize for the fact that we could not offer you a late check-out. As you mentioned, it was high season and we needed the room for guests arriving that day.

I shall speak to the restaurant staff and ask them to be a little less eager when it comes to clearing the tables.

With my best regards,

Hanno Stamm
General Manager

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Reviewed March 11, 2014

This hotel is well located at the heart of Siem Reap, with a good proximity to international airport (20 mins drive) as well as towards main Angkor temples. Its interior is in colonial style, which looks very natural in that place. The hotel itself is quite small, so u don't get to walk to far from any point to point. The staff is very friendly and helpful, plus speaking good level of English. Hotel offers a variety of tours to see temples, and a guide was quite knowledgeable.

One thing that we didn't like was that the hotel is quite old, and you can feel it everywhere. Other thing was food, we didn't like the variety of food in the buffet, nor the quality. Both were poor.

Overall, despite of some minor issues, we liked our stay.

Stayed: March 2014, traveled with friends
Thank Adilzhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this reviewResponded March 22, 2014

Dear Adilzhan,

Thank you very much for your review. Whilst you appear to have had an agreeable stay overall, I do apologize for not meeting all your exceptions.

The hotel is not really all that old, we will be celebrating our tenth anniversary next month. However, we will nevertheless do some renovations later this summer.

I am a little surprised when you comment that the choice and quality of our breakfast buffet were poor. Most guests comment quite positively about our breakfast and I dare say in all modesty that we probably have one of the best breakfasts in town. Nevertheless, do let me know what we should add and I will consider it. My e-mail: gm.angkor@victoriahotels.asia.

Best regards,

Hanno Stamm
General Manager

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Reviewed March 9, 2014

We actually stayed at the Victoria Angkor back in September during the Korean Chuseok (Thanksgiving) holidays, but I am just getting around to writing this review. I'd like to start by encouraging anyone who may be debating a trip in the rainy season (Sept/Oct) not to rule it out! Although it did certainly rain while we were there, it only rained continuously one day out of the five(the others had a few rainy periods but mostly sun), and the rest were very pleasant- despite dire warnings to the contrary about rainy season! While there were some crowds in Siem Reap and at the temples, it was nothing like the crowds we had heard about in the high season, and, were we to go back, we would go again in September or early October.

The hotel itself is, as others have noted, a reproduction of a French Colonial-style hotel, including two old-fashioned wood-and-metal lifts (not strictly necessary since the building is only 2 floors high, but certainly appreciated.) The rooms are situated in a square around an open courtyard with a fish and crocodile pond (small crocs-fascinating to all of us, but probably a thrill for little ones!) in the middle - when it rains, you walk along the covered corridors on the perimeter and watch the rain coming down through the gorgeous trees growing in the middle around the pond - such a lovely and triopical touch!) There was often a musician playing tradtional instruments in the reception area, which added to the overall pleasant ambiance. The decor in all of the rooms is French Colonial reproduction, including the wall decor and art - copies of old maps and sepia-toned photographs of Rajahs and elephant riders. Furniture is teak and rattan, and, the beds and bedding are extremely comfortable - especially for Asia! We were in a deluxe room, but since it was a bit small(we were there with our teenage son), we asked for an upgrade, and were upgraded to the 'Maharaja Suite' - a very nice one-bedroom suite with adjacent sitting area, small desk area, and spacious bathroom. Wifi was available in the rooms and was OK, although our 16-year-old would have preferred a faster connection. A complimentary bottle of wine and a gorgeous fruit basket were awaiting us when we checked into our suite. Both rooms included coffee and tea making equipment and mini-fridges, but the suite also included a Nespresso machine, with a variety of capsules. Shampoo and lotions were locally produced and very nice. The air con was a little bit on the weak side, as other guests have noted, but we were not ever actually uncomfortable. The room was extremely clean and housekeeping did an excellent job. Bathroom was clean and comfortable with good water pressure and plenty of hot water. We had no problems with mosquitoes in the rooms, although we always applied spray before heading out to sit poolside. The hotel has a gift shop with some very nice things for sale, and one of the nice things I appreciated was that there isn't a heavy mark-up on the prices of locally-made items - most of the prices in the gift shop were the same as what I saw while I was out shopping - the same holds true for the gift shops in the airport (a shock!) The breakfast is extensive and includes both Western and Asian choices(more than you can possibly eat!) as well as a chef available to cook your omelette to order. There is a smaller indoor breakfast area (one of 2 or 3 restaurants in the hotel) but we ate outdoors under the sun shades (even in the rain - they were perfectly waterproof) every morning poolside, which was very pretty and lushly landscaped. The pool is nice and reasonably sized, although there weren't too many in it when we were there. In the evening, a complimentary happy hour took place here as well, as well as several traditional dance performances. We ate one evening in their French restaurant, which was very good (and extremely convenient, as we were exhausted from a long day of temple viewing) but it is certainly very pricey - best saved for a special occasion. There are also 2 other restaurants in the hotel, one more of a pub/bar. There is also a spa in the hotel - I had a pedicure, which was very nice, but have no idea what their other services are like. The spa area that I saw was very tranquil and clean. The hotel staff were extremely accommodating and arranged to get us a car with a driver to take us to some more 'off the beaten path' locations for sightseeing. He was very safe and efficient and we requested him every time we went out. For local trips, there are almost always tuk-tuks waiting outside the front of the hotel, and these will take you quickly to the market and shopping areas in Siem Reap for a low cost and it only takes about 5 minutes to get anywhere downtown. We will definitely stay again at the Victoria Angkor Resort and Spa and would recommend it wholeheartedly!

  • Stayed: September 2013, traveled with family
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Thank Carolyn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this reviewResponded March 22, 2014

Dear Carolyne O,

I would like to sincerely thank you for your long and detailed review.

It is great to hear that you and your family had a very pleasant stay and it will be a pleasure to share your review with my colleagues.

Just a note on the air conditioning: I do realize that they are a bit on the weak side and we have started changing all of them; a process that should be finished by June.

Once again, than you for taking the time to write this review, and it will be a real pleasure to have you stay with us again.

Best regards,

Hanno Stamm
General Manager

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Reviewed March 9, 2014

It's all already been said. It is beautiful and as close to perfect as you'll find in this part of the world. If you have the bucks you won't find a better place for chil-axn in Siem Reap.

To Fill the space: The food is excellent. The pool beautiful. The staff are friendly and helpful.. It's a 10 minute walk to Pub Street, close to the old French quarter, post office, mini marts, shopping centers, and close to some rather upmarket hotels. Don't vexpect anything of this calibre when you come chil-axn with me in Sihanoukville.

  • Stayed: March 2014, traveled with friends
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Thank BigJohnBBQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this reviewResponded March 22, 2014

Dear John Newman,

I would like to thank you for your kind review; great to hear that you enjoyed your stay with us.

See you in Sihnaoukville and On On,

Hanno Stamm
General Manager

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Reviewed March 7, 2014

There is nothing not to like about this beautiful hotel. The staff are helpful and charming, the position is great, the pool is beautiful. Breakfast and bar excellent (did not try the restaurant for dinner).
If I were to pick any holes it would be the dim lighting in the rooms and the fact that the free Wi-Fi did not reach the rooms.

Room Tip: our rooms faced the front overlooking the park, and were lovely - quiet enough and an ever-changing...
  • Stayed: February 2014, traveled with friends
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Thank Rosemary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this reviewResponded March 22, 2014

Dear Rosemary R,

Many thanks for taking the time to write your review.

You obviously had a pleasant stay and we have addressed the WiFi issue by installing additional antennas; all rooms now receive free WiFi.

Once again, thank you very much and best regards,

Hanno Stamm
General Manager

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Reviewed March 6, 2014

What a wonderful experience. Our room was located on the ground floor with our own private garden to relax in at the end of the day. The pool was beautiful and its surroundings pristine and calming. Staff and food were A-1 in all aspects. We wish we could have stayed another week.

Room Tip: The ground floor rooms have their own private gardens
  • Stayed: February 2014, traveled as a couple
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Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this reviewResponded March 22, 2014

Dear bifocal,

Thank you very much for your review; you obviously had a great stay.

Safe travels and I do hope to see you at the Victoria Angkor Resort again.

Best regards,

Hanno Stamm
General Manager

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Reviewed March 5, 2014

This is a pleasant colonial style hotel in the middle of the town, opposite a park, and a short tuk-tuk ride from the market area. For me the hotel was just too crowded with a wait for a table outside at breakfast and again for a table at 'happy hour'. The breakfast selection was excellent but you had to push through the throng to get to the dishes. However, it was high season and everything, including the temples, was heaving with crowds.
Eating on the terrace outside in the evening was very pleasant but the food was relatively expensive and the service slow. Beware the red chilli that seemed to appear on every dish, I only touched it with my tongue and it was very painful indeed, when I complained they just laughed and said it was only for display! DO eat in the Haven training restaurant in town during your stay for excellent, cheap food but make sure to book in advance,
The bedrooms were large but a little dark and there was no welcoming fruit as we had in other hotels of this standard. The little gift brought to our room every evening was a very nice touch. The aircon was terrible and we had 2 of our 3 nights sweating in bed as it seemed to fail completely. They did try to fix it but it seems that they do have problems in this area.
The staff were all very friendly and seemed very keen to sort out any problems.

Room Tip: Upper floor as they are lighter, and if you get aircon problems asked to be moved immediately!
  • Stayed: February 2014, traveled with friends
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Thank mungoandmaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this reviewResponded March 22, 2014

Dear mungoandmaria,

I would like to thank you for the very long, and generally kind, review you wrote about our resort.

Admittedly, breakfast does get busy during the high season as most guests have pretty identical itineraries and come all at the same time; there is not much we can do about that I am afraid. This also explains the at times slow service during the other meal times at peak times.

I would content that our food is not pricey compared to other hotels here in Siem Reap that are of the same category. We can, of course, not compete with prices in local restaurants, but then we do pay decent salaries, insure all our staff, pay taxes and so on; costs that the local restaurants do not incur.

I have just had a meeting with the restaurant staff and talked to them about your comment that you were laughed at when you bit into the chili and burned your tongue. Whilst it is a bit of Cambodian habit to laugh, it is not meant in a mean way but I did remind them that that is just not on. Incidentally, chilies are part of the Cambodian cuisine and the food would not be authentic without it.

We are currently changing all our air conditioners. This process should be done by June and I do not expect to have any more problems with them after that.

Once again, thank you very much for your valuable comments.

Best regards,

Hanno Stamm
General Manager

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Additional Information about Victoria Angkor Resort & Spa

Address: Oum Chhay Street | Central Park, Siem Reap 93145, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Siem Reap
#6 Top resorts Hotel in Siem Reap
#7 Business Hotel in Siem Reap
#10 Family Hotel in Siem Reap
#43 Luxury Hotel in Siem Reap
#48 Spa Hotel in Siem Reap
Price Range: $85 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Victoria Angkor Resort & Spa 5*
Number of rooms: 130
Official Description (provided by the hotel):
The Victoria Angkor Resort & Spa, characterized by its typical colonial architecture, features 130 rooms overlooking the salted swimming pool and its tropical garden, or the magnificent Royal Garden. The 10 suites of 73m2 are each one decorated in its proper style. They offer the comfort of a living room, an outside terrace, a king size bed and a big bathroom with bathtub and separated shower. The Deluxe Room of 38m2, overlooking the pool, and Superior, with a view on the Royal Garden, can be chosen with a king size or a twin bed. Meeting place for local artists, retreat for diplomats, nature lovers, writers, romantic tourists or nostalgic from a dream time, the Victoria Angkor is an arty and authentic hotel. ... more   less 
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Also Known As:
Victoria Angkor Resort And Spa
Victoria Angkor Hotel Siem Reap

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