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“An oasis in SR”

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Belmond La Residence d'Angkor
Ranked #45 of 345 Hotels in Siem Reap
Certificate of Excellence
Chelmsford, MA
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“An oasis in SR”
Reviewed December 14, 2013

We booked two rooms for my family while we were in SR this summer. It was a toss-up between this and the Raffles property in SR. We chose La Residence and I am glad we did. The rooms were amazing. We made the reservations through American Express Platinum and they got us upgrades - and it was worth it!

The rooms are very comfortable and well laid out. The bathrooms were amazing! Our rooms overlooked the beautiful pool with a balcony – the perfect place to enjoy a quiet glass of wine before dinner.

The pool is a long, beautiful pool surrounded by the hotel but shrouded by foliage - so it's a very nice setting to relax after a very early morning and a long day of walking through temples - a good way to unwind before heading out to dinner.

The bar was a great experience - a very nice, relaxing atmosphere that was great for pre-dinner drinks.

We did dinner in the hotel for the Khmer dancing – which was very good – and the food was excellent. The breakfasts were good and the service throughout our entire experience was excellent and always with a smile.

Overall, everyone had a fantastic time at this hotel and we would definitely return.

Room Tip: Get the upgraded rooms overlooking the pool. They are quiet and huge. Worth every penny!
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  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank seahow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,354 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Whatstandwell
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed December 10, 2013

This is my third review of this outstanding hotel so the review will be fairly short. Suffice to say that after our 8th visit in November we continue to be impressed with the quality of service and the friendliness of all the staff. This hotel is within easy walking distance to the centre of town but is a true oasis from the hustle and bustle and traffic of this busy metropolis. In short, location is great.
Yes, there will be some street noise but this is hard to avoid anywhere in SR.
The rooms, particularly poolside rooms are lovely and the pool itself is eye-catching - oil lamps illuminate the poolside area at night giving a wonderful spectacle.
Whilst we tend to eat out in town, the restaurant is first class. So too is the Spa. This is our real indulgence and the staff are great. My wife had a recent shoulder operation and Sokhon her therapist deserves special mention - a real credit to the Spa.
With our many previous visits, we regard this great hotel as a real home from home. It is an indulgence and well worth it. Carla, the recently appointed GM is introducing subtle improvements all the while and all the staff seem highly motivated. We love this hotel and strongly recommend it above the other 5 star properties in this fast developing town.

Room Tip: Choose a de-luxe poolside.
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  • Stayed November 2013, traveled as a couple
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Helpful?
1 Thank Merebrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 6, 2013

This hotel was awesome. The staff was very friendly. Our room was huge with a really cool extra large tub. They cleaned the room twice a day and gave free water. Internet was free and the restaurants were good and reasonably priced. The breakfast buffet was good compared to our other breakfast experiences at similar quality hotels in the region. The first night we got there, a wedding had just begun at a nearby restaurant and it went from before we arrived until about 30 hours later. Cambodian traditional wedding music is nice to listen to but the bass was so loud that it was vibrating our room and it wouldn't stop. I didn't notice it when I first arrived because I was so sleep deprived from 25 hours of traveling. I did notice it when the music and bass started up at 6am the next morning. The hotel was very accommodating and offered to switch rooms for us. They also checked with the wedding to find out when it would be over. It turned out the wedding would be over at about 10pm our second night so we just kept our room. We were gone most of the day. The location is great for exploring the temples.

  • Stayed November 2013, traveled as a couple
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Helpful?
Thank iralic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed December 6, 2013

Stylish Hotel with lovely rooms. We did have a couple of niggles like restaurant menus staying static although food quality good. Staff were good but you felt there was more enthusiasm than strength in depth. Air-con did not work properly in c35c temps. My wife had an undercooked meal and we had 3 people over 2 meals apologise but no meal refund-I suggest the staff were not empowered to make decisions like that a function of inexperience. I believe it is because the hotel is too big to be boutique but too small to retain exceptional staff in depth.
On balance good to stay but not to OE standards elsewhere

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank roger050950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
109 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed December 4, 2013

It seems that this hotel can do no wrong, so I'm not sure why it's not higher up the ratings! I'd agree with all the other positive comments made by other reviewers- no point repeating them! The only minor negatives are the street noise, which is inevitable if you're anywhere central in Siem reap, the lack of sun around the pool in the afternoon ( the time when most people would want to be there after a busy morning) and the far too complicated lighting system in the rooms ( which apparently they are changing ) Our room 61 was great for its size,and outdoor terrace with some sun in the afternoon
Compared to its sister hotel in Luang Prabang, this is a world apart in terms of its offering- and strangely, the room rate in Luang Prabang is higher... Orient express needs to sort this out!

Room Tip: The suites are fabulous.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank j0gli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 3, 2013 via mobile

A great base for the wonders of Angkor, providing a poolside oasis to wile away the hot midday hours between your morning and afternoon explorations. Staff are very friendly and helpful and the modern rooms are spacious and very comfortable, with tasteful minimalist decoration, and enormous bath and dressing rooms (we were in the new wing).

Whilst not cheap, particularly by local standards, we found our hotel organised guide and driver to be an excellent investment, maximising our expedition opportunities (including to lesser known sites that we had not even considered in our planning) and at the most appropriate times (ie, when the least people visiting).

Stayed December 2013, traveled as a couple
Helpful?
Thank Barrett-White
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 3, 2013

In the centre of Siem Reap an oasis of calm and serenity. The staff simply could not be more helpful. At almost no notice they were able to arrange for an outstanding private guide at very reasonable cost for a tour of the Angkor World Heritage area. Lovely large rooms overlooking the pool/jungle, an excellent spa and surprisingly good breakfasts to prepare one for a full date of temple trekking.

  • Stayed April 2013, traveled with family
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Helpful?
Thank YPAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond La Residence d'Angkor

Property: Belmond La Residence d'Angkor
Address: River Road, Siem Reap, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Siem Reap
#18 Romantic Hotel in Siem Reap
#19 Family Hotel in Siem Reap
#36 Luxury Hotel in Siem Reap
#39 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Belmond La Residence d'Angkor 5*
Number of rooms: 59
Official Description (provided by the hotel):
Belmond La Residence d'Angkor in Siem Reap, Cambodia is an intimate retreat that beautifully captures the region's history while offering every modern luxury. Located close by Angkor Wat, Angkor Thom and Tonle Sap Lake, it's an ideal base to explore the wonders of the region. Siem Reap's lively markets, galleries and thriving restaurant and bar scene are just steps away. Local elegance and stylish luxury are the hallmarks of the hotel's rooms and suites, furnished with traditional hardwoods and bamboo and exquisitely decorated in soft cottons and jewel-toned silks. At Circle restaurant, enjoy a unique gastronomic experience of International and Khmer cuisine or enjoy more relaxed fare at Ember. The Martini Lounge is a relaxed cocktail lounge with impressive views of the gardens. A tropical oasis-like large swimming pool is at the heart of the hotel and is complimented by the tranquil Kong Kea Spa. The hotel also benefits from a fitness centre, two boutiques, a tour desk and complimentary daily activities such as a monk blessing or shopping tour. ... more   less 
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Also Known As:
La Residence d`Angkor By Orient-Express Hotel Siem Reap

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