La Residence is a very good hotel. The grounds are pretty, facilities are well designed - the bar, restaurants, swimming pool, the sun loungers are all very high end in their style.
The rooms are equally well designed with very comfy beds, nice sofas, flat screen TV, and very elegant bathrooms.
It's located along the river, about 5min away from the Siem Reap city centre and about 15min from Angkor Wat (all that via tuk tuk that is).
All things considered, La Residence definitely qualifies as a luxury hotel.
There are, however, a few let downs that simply should not have happened in such an establishment.
When we checked in, we were directed to a room that smelt awful. Some sort of obnoxious smell or mould, or maybe something rotten. The kind of smell that would come out of a gutter. We were exhausted after a long journey, and were only offered an alternative room at 10:00 pm. Too late for us, so we spent our first night in the smelly room. Not a great arrival.
We were moved to another room the next morning, which was good - and not smelly.
The rooms on the ground floor (the cheapest ones - or shall I say, the less expensive ones) are noisy. You can hear traffic, but more annoyingly, the housekeeping staff doesnt do much effort to let guests sleep late. From 6 or 7 onwards, you can hear them constantly giggling, talking out loud, rolling their trolleys on the wooden slates... It's just plain impossible to sleep past the early hours of the morning, and the room's sound proofing is weak.
Wifi connection exists throughout the hotel. But it's slow and patchy. There's also a weird firewall that blocks half the websites you try to connect to, for no reason whatsoever (I'm talking regular websites here, not adult stuff). I couldnt even update my travel blog.
Food at the restaurant is okay. It's by no means 5* quality, but more like what you'd get in a good cafe in town. Ordered a pizza once, I'm pretty sure it was a frozen one just quickly put in the oven. Also ordered a lobster club sandwich which was average - the lobster was semi raw.
The service overall is kind and polite. Very respectful. But sometimes a bit hit and miss. The turn down service being done at 7:30 pm whilst we're in the room (despite having been out all day, which would have given them plenty of time to do it). A late checkout (and by late, I mean 1:00pm instead of 12:00) not granted despite our bad check in experience. A drink that we sent back (who puts canned orange juice and honey in a Mango Lassi?) but charged anyway.
All these things are tiny but, put back to back, slightly alter the luxury experience.
Good hotel to stay in, very enjoyable overall but room for improvement.
- Official Description (provided by the hotel):
- Belmond La Residence d'Angkor in Siem Reap, Cambodia is an intimate retreat that beautifully captures the region's history while offering every modern luxury. Located close by Angkor Wat, Angkor Thom and Tonle Sap Lake, it's an ideal base to explore the wonders of the region. Siem Reap's lively markets, galleries and thriving restaurant and bar scene are just steps away. Local elegance and stylish luxury are the hallmarks of the hotel's rooms and suites, furnished with traditional hardwoods and bamboo and exquisitely decorated in soft cottons and jewel-toned silks. At Circle restaurant, enjoy a unique gastronomic experience of International and Khmer cuisine or enjoy more relaxed fare at Ember. The Martini Lounge is a relaxed cocktail lounge with impressive views of the gardens. A tropical oasis-like large swimming pool is at the heart of the hotel and is complimented by the tranquil Kong Kea Spa. The hotel also benefits from a fitness centre, two boutiques, a tour desk and complimentary daily activities such as a monk blessing or shopping tour. ... more less
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- Also Known As:
- La Residence d`Angkor By Orient-Express Hotel Siem Reap