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“Top Notch Staff”

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Raffles Grand Hotel d'Angkor
Ranked #65 of 344 Hotels in Siem Reap
Certificate of Excellence
Kingsford, United States
Level Contributor
3 reviews
3 hotel reviews
“Top Notch Staff”
Reviewed July 14, 2014

Very nice hotel, well appointed, staff was extremely helpful and welcoming. Lovely pool area with lots of room to swim. Rooms were comfortable and clean as were all other areas of the hotel. Would definitely stay here again.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank Ellette N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, July 22, 2014
I am delighted to receive your inspiring compliments and am glad to know that your retreat in this historic hotel had been well spent. I hope you had a bucket full of memories of this wonderful place and we look forward to welcoming you back again in the future.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (313)
Date | Rating
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  • Chinese (Simplified) first
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English first
Sydney
Level Contributor
125 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 13, 2014 via mobile

Whilst the cost was rather high compared to other local restaurants it was still worth it for us, to experience Raffles in Siem Reap & take in some culture too.

We couldn't fault the service, and because we booked through our hotel, I'll assume that's the reason we got excellent seating right at the front of the stage.

There was ample time to browse the buffet, eat a starter & then go back for mains. They had a great selection of food, but we again chose to stick to the local Cambodian options. Really couldn't get enough of the Khmer cuisine, and the Raffles buffet did not disappoint. Then for dessert I chose the crepes, which they prepared with your choice of fruit (I chose banana) and they added Grand Marnier to the sauce on request. Then there was an additional choice of even more toppings after that! Could not pass up a drizzle of dark chocolate & sprinkle of nuts.

As for the show - we really enjoyed it! Well put together & nice to see traditional dance styles from different parts of Cambodia. The dancers were all very talented. We observed one of the dancers on the side of the stage waiting to go on. As she stood there she was flexing her fingers ready to hold all the poses. Oh my word WOW talk about flexible!! Any ordinary human would have snapped their fingers for sure!

All in all an excellent evening

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SonyaMuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, July 22, 2014
Thank you very much for your wonderful review of our Apsara Terrace’s Pan-Asian BBQ Buffet Dinner with Traditional Show. I am delighted that you had such a delectable and satisfying gastronomic journey.
I hope that we would have the opportunity to welcome you back for a stay at the legendary Raffles Grand Hotel d’Angkor.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phnom Penh, Cambodia
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 8, 2014

So there’s this hotel, perfect in every way save one. The setting’s magnificent; rooms spacious; beds are for dreams; breakfast scrumptious; pool, spa, health club state-of-the-art; all at a price that puts a motorway motel back home to shame.

No question, where I’ve fetched up for Khmer New Year is the best hotel in Siem Reap. It’s the best in Cambodia and that’s not best of a bad bunch. Like dentists, Cambodia does a line in top-flight hotels providing you don’t venture beyond Phnom Penh’s city walls or those of Siem Reap.

So what’s the snag here?

The staff are the snag. Are they rude? No. Surly? No. Inattentive? No, no and no again. Problem is - they’re too attentive.

Oh, those staff. I feel such a cad because, with their shining morning faces, they are so eager to offer their salutations; to enquire how one is; to pander to one’s least desire.

Morning faces? Afternoon and evening faces too. Every hour, every minute they shine at you, those faces, beaming with pleasure if their owners can be of the least service, gurning with unfulfilment if they can’t. From hidden alcoves they suddenly appear. From behind potted plants they glide out, accosting one with greetings and enquiries about how one is.

And how is one? One was fine, perfectly fine, on one’s way to breakfast, the pool or a glass of cool white wine (almost a tenth of the room price). Then, ambushed by attention and solicitousness, one is fine no longer. One wants those shining beaming faces to disappear back into the alcoves, glide back behind those potted plants, to leave one alone and - STFU!

I blame climate change myself.

Room Tip: If available, go for room in original hotel, facing pool.
See more room tips
  • Stayed April 2014, traveled solo
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank matthew r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, July 10, 2014
Thank you very much for sharing your feedback on your stay with us. We appreciate your compliments regarding our hotel and its facilities.
We understand that there is a thin line between being thoughtful and being over-attentive and we may have crossed the border at times albeit, unintentionally, and ,on behalf of my team, I sincerely apologize for the inconvenience.
Despite the inconvenience, I hope that you still found a tranquil respite and, overall, that your experience with us had been memorable.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
238 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed July 7, 2014 via mobile

This has the feel of running into Hercule Perot around a corner at any time. The hotel has been beautifully restored to its former glory. Centred in the middle of the town within walking distance of everything, we really enjoyed a 3 night stay in one of the rooms looking out over the royal garden at the front of the hotel on the 4th floor. Took a look at a garden suite with a view over the pool, but preferred the ambiance of the 4th floor room. Service is excellent and the staff are very friendly, a well accomplished pianist plays in the old bar every evening adding to the ambiance. Breakfast was superb with lots of European and Cambodian options. Tuk Tuk's around the town cost about US $1-2. You don't really need Cambodian money, just lots of $1 notes. We used a guide for the temples over a two day period which suited us.

Stayed July 2014, traveled as a couple
Helpful?
Thank B_Dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, July 10, 2014
Thank you for appreciating the old world ambiance of the historic Raffles Grand Hotel d’Angkor. I hope you had enjoyed your walks along the picturesque Royal Gardens and, most of all, your exploration of the mystical temples of Angkor.
We would be delighted to welcome you back again should you have the opportunity to return to this wonderful place.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
6 reviews
Reviewed July 7, 2014

From my experience the hospitality was more than excellent. With an old french colonial style, you feel a slight transport back in time with the educate and majestic of the early french era. The staff was most pleasant in informing me of sights or places about the city. The location of the hotel was so close to the shopping area and night life you can order a (TukTuk) or walk, it is only 3 to 5min near. During some nights at the hotel you are graced with a cultural experience of performers giving you a traditional Cambodia dance, music, and foods. Now the most overwhelming experience of my stay in this hotel was the pool..... all i can say is just... WOW.. the look and size... I had a Grand experience

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zalewes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, July 10, 2014
It is inspiring to know that our service and hospitality combined with the old world colonial style of this historic hotel had made your Cambodia retreat an enjoyable one and we hope that you would have the opportunity to experience it all over again.
We look forward to welcoming you back on your return.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Foster, Australia
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 5, 2014

One of the main attractions of the exceptional deal we received from Abercrombie & Kent on a 5-day Angkor Wat experience recently was the opportunity to stay in another Raffles hotel after a wonderful overnight at the original last year.

This stately French colonial edifice is not as grand as its Singaporean big sister, but it exudes the same elegance, warmth, history and style. And let's be reasonable - Siem Reap is a smallish town in a developing country with significant problems - hardly a description of The Lion City.

Our room was gorgeous, spacious, and fortunately had not had all the character renovated out of it. Some reviewers criticise plumbing more than six months old, but not me! The signature Raffles customer service was very much in evidence: the staff without exception were extremely polite, friendly and eager to please.

The pool was beautiful - enormous, set in a lovely garden, and with more than enough comfortable recliner-lounges to go around. We never once had to ask for a towel - they were always delivered immediately and with a smile by the attentive pool staff.

We loved the eclectic mix of pizza and other very affordable menu options in the relaxed yet elegant (second-best) restaurant whose wine list included $US14,000 bottles of French wine, and (according to a friend who's an expert) the very best of Australian wines too.

Our included breakfast was another delight. Maybe I need to get out more, but I'm pretty sure this was the first time I've seen glorious bottles of chilled Krug gracing a buffet. Two glasses each morning with fresh grapefruit juice added and I was set for the day!!

The hotel is the perfect base from which to explore the magnificent temples and bustling town nearby. Returning to long afternoons by the pool after our wonderful morning explorations was, quite simply, heavenly.

We hope to return to Siem Reap in the right season to see fantastic Tonle Sap Lake at its best, and it's hard to imagine wanting to stay anywhere else.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnneRoussacHoyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, July 10, 2014
We are delighted to know that your experience at the Raffles Grand Hotel d’Angkor had been as legendary as the hotel itself. We’re glad that you had a wonderful time exploring the hotel and the magnificence lying beyond its walls.
We hope too, that you would be able to experience once again, the grandeur and glamour of the Raffles Grand Hotel d’Angkor and Siem Reap.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Siem Reap, Cambodia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 27, 2014

Great hospitality, excellent breakfast, rooms ok Pool area very nice. Great location walking to the river and downtown. Overpriced compared to other 5 stars hotel with less comfort.
Staff need more training and spontaneity.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, July 2, 2014
Thank you very much for sharing your feedback on your stay with us. I am delighted to know that you had enjoyed your stay at the historic and luxurious traveler’s haven in Siem Reap, the Raffles Grand Hotel d’Angkor.
We are pleased that you had enjoyed your long and short walks in our grounds and loved the people that you had encountered and we hope that we would have the opportunity to welcome you back again in the future.

Kind regards,

Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Grand Hotel d'Angkor

Property: Raffles Grand Hotel d'Angkor
Address: 1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#24 Romantic Hotel in Siem Reap
#27 Business Hotel in Siem Reap
#27 Family Hotel in Siem Reap
#52 Luxury Hotel in Siem Reap
#54 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Raffles Grand Hotel d'Angkor 5*
Number of rooms: 119
Official Description (provided by the hotel):
Set across from the Royal Palace, is one of the landmark historic hotels of the legendary Grand Tour of Indochina. Raffles Grand Hotel d’Angkor first opened its doors in 1932 but the legend lives on today after careful restoration. The hotel is rich in Cambodia history and full of original treasures, right down to the original working cage elevator in the lobby. Our doorman still welcomes everyone in a uniform inspired by the Royal Palace With the privilege of over 15 acres of beautifully landscaped French gardens and built around the country’s largest swimming pool, the hotel is a peaceful oasis to which to retreat after exploring the temples in the UNESCO World Heritage site only 10 minutes from the hotel. Relax and revitalise under the fragrant frangipani trees beside the magnificent pool inspired by Angkorian architecture, or enjoy a massage to ease away the travel. Stroll along the river to the vibrant markets and wonderful array of dining options. In addition to beautifully restored guest rooms you can choose from one of the luxury suites, including our most popular Cabana Suites with direct access from the balcony to the garden and pool. You may be surprised to know that Raffles Grand Hotel d’Angkor also has two of Siem Reap’s most luxurious two-bedroom Villas, providing utmost privacy and personal butler service in the private poolside setting. Food gourmets will delight with a variety of options including the popular Raffles Afternoon Tea and the Apsara Terrace, Siem Reap’s best cultural dance performance and dinner in the poolside gardens. For golf enthusiasts, there are several international golf courses and we recommend the award-winning Nick Faldo designed Angkor Golf Resort. Golf packages are available Complete your visit to Cambodia with a stay at our sister hotel Raffles Hotel Le Royal, Phnom Penh open since 1929 and the capital city’s only luxury landmark hotel. With lush tropical gardens and built around two swimming pools it is an oasis for travelers exploring the vibrant capital. ... more   less 
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Also Known As:
Raffles Grand Hotel d Angkor
Raffles Grand Siem Reap

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