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“A very special place!”

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Raffles Grand Hotel d'Angkor
Ranked #62 of 342 Hotels in Siem Reap
Certificate of Excellence
Singapore, Singapore
Level Contributor
76 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“A very special place!”
Reviewed September 8, 2013

My review of Raffles Grand D'Angkor is a few years late - we were there in April 2008 - didn't know TripAdvisor existed then! There's always something very special about staying in an old world style hotel like the Raffles Singapore, Mandarin Oriental Bangkok and El Palace Barcelona (the latter two reviewed here as well). Yes, one can complain about some things not working or up to date, rooms looking tired and in need of upgrading etc., but that is the compromise I guess. You can't replace 80 years of travels and journeys that have gone through the hotel and replicate the soul of a place just like that!

We stayed in a Landmark Room and had a package which included meals, visits to the temples, and even a hot air balloon ride. The public relations manager, a Japanese lady, spent some time in the exquisite colonial setting of the Conservatory going over with us our plans for the next few days. It was low season at the hotel (and very hot!), so it was as if we had the place to ourselves, which was really nice for a change. Aside from the usual refreshing face towels and chilled water they hand you upon entering the lobby each time, we also had very personal service for our meals - even the smallest detail was not overlooked, whilst being non-intrusive at the same time - a hallmark of stellar service.

Our room had everything one would expect from an elegant colonial era - high ceilings, four poster bed, wooden floors, french windows. The only shortfall we felt was the quality of the bed mattress - rather thin and soft, and the clawfoot bath tub, with its original ball and chain (!) stopper, which showed signs of stain and dirt.

We went on our trips to the temples with our very well-spoken (in English) tuk-tuk driver Vichet, coming back over lunch to rest and enjoy the spa (which offered substantial discounts for treatments done midday!) before setting out again.

Perhaps when our kids are old enough, we will bring them to the Angkor temples and we will definitely look forward to another stay at this grande dame of a hotel!

  • Stayed April 2013, traveled as a couple
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Helpful?
Thank susantiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, September 13, 2013
It is never too late to share your wonderful experience and thank you very much for letting us know that Raffles Grand Hotel d’Angkor holds a special place in your heart. The hotel had undergone several improvements but still retains the same old world colonial charm. It would be a pleasure to welcome you and your family back to our hotel in the future.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (310)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 3, 2013

Love the rooms. Spacious, has everything you would need. Very close to the ancient city, and right next door to the museum. Food was great. Staff was really friendly and helpful in recommending places to dine.Definitely recommended

  • Stayed August 2013, traveled with friends
    • Location
Helpful?
1 Thank johnandcathyagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, September 5, 2013
Thank you very much for your wonderful comments. The Raffles Grand Hotel d’Angkor, indeed, has the perfect setting for a holiday in Siem Reap – ideally positioned in the heart of Siem Reap with a serene and old world ambiance for that wonderful, luxurious and tranquil experience.

In addition, our goal is to provide our guests a memorable visit enjoying not just the hotel but the whole Siem Reap experience which is why we provide recommendations that we deem are “must-try” when visiting Siem Reap. I hope you had enjoyed your overall experience.

Thank you very much and we look forward to welcoming you back again.

Kind regards,
Christian Sack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2013

We had a fantastic stay. The hotel staff were extremly friendly and helpful. We arranged all of our tours through the hotel and enjoyed every minute. The pool is absolutely amazing. We enjoyed drinks and dinner at the hotel each night.

  • Stayed September 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank re85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, September 5, 2013
I am pleased to know that you had an enjoyable time at the Raffles Grand Hotel d’Angkor including the tours, our majestic pool and our gastronomic treats. I hope that you had a memorable time exploring all of Siem Reap's splendor. We look forward to welcoming you back again in the future.

Kind regards,
Christian Sack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

From the moment we walked into this wonderful hotel we felt pampered. Champagne and chocolate croissants at breakfast; cool towels scented with Tiger Balm each time we returned from an outing, a stroll through an exhibit of Buddhas each time we went to our room, the view of the gardens...all of these added to the extraordinary experience of this hotel I would most definitely recommend it to any travelers.

  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank Texasspice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, September 5, 2013
It is a pleasure to know that you had an extraordinary experience with us and thank you very much for appreciating the special touches we provide to our guests. We thank you in advance for recommending our hotel, and we look forward to welcoming you and your friends and family in the future.

Kind regards,
Christian Sack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 2, 2013

Raffles is incredible in every way, from delicious food to lovely rooms and a warm, helpful staff. The concierge group provides excellent suggestions and arranges everything. Dara is a wonderful driver who picked us up at the airport, took us around to the ruins, and delivered us back to the airport at the end of our stay. It was so nice to return to Dara's friendly smile, with an air conditioned car, cold towels and icy bottles of water after walking through ruins. The staff is also quite good at remembering names--impressive! We loved the dance performance with buffet--be sure to ask about that, too. I can't imagine a nicer experience in Siem Reap.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
1 Thank WanderingMartha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, September 5, 2013
It is wonderful to know that you had an incredible stay and that the Raffles Grand Hotel d’Angkor and Siem Reap had served as your perfect pair for your holiday getaway. I hope you had brought with you magnificent and lasting memories, and it would be a pleasure to welcome you back again should you need an escape from the hustle and bustle of the city.

Thank you very much.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Australia
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 29, 2013

Would definitely recommend this hotel. Staff very helpful and friendly. 5* in all aspects. Comfortable large rooms, huge swimming pool with bar and the best breakfast I have ever had in a hotel. The food selection was very extensive starting with champagne onto smoothies and fruit shots. Freshly cooked eggs, omelets, pancakes, dumplings, soups, cold meats, salads,noodles etc etc.

Room Tip: We loved our room overlooking the huge pool
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
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Helpful?
Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, August 29, 2013
Thank you very much for your wonderful and inspiring compliments. My team and I are pleased to know that we had provided the best breakfast for you at the Raffles Grand Hotel d’Angkor and I hope that it brightened up everyday of your stay in Siem Reap. Thank you very much for your recommendation and it would be a pleasure to welcome you back and your friends and family in our hotel.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 29, 2013 via mobile

Stayed for 6 nights in August; our second visit. We sincerely hope it won't be our last. It was every bit as magical and special as we remembered.

First, the people. So warm, friendly and genuine. No task they couldn't easily perform. Their open, caring smiles were so delightful and it was a pleasure conversing with all the staff members. Wonderful welcome, cool scented towels, remembering our names and room numbers.

The huge gorgeous and clean pool- just heaven to us. The exotic evening music. Loved our clean spacious Landmark room with wonderful ambience and decor. Great turn down service.

Delicious breakfast; personal attentive service. Delicious food and wonderful service in the Cafe & Conservatory. The sparkling and beautiful historic public areas. The intimate feeling left us saying to ourselves after a few days, 'We feel so at home here.'



  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2tulum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, August 29, 2013
It is such a pleasure to welcome you back again in our hotel and I am glad that Raffles Grand Hotel d’Angkor never fails to amaze you and that your stay was as wonderful as the first. Your kind words serve as an inspiration for my team and I to continue providing the best that we can for our guests. The Raffles Grand Hotel d’Angkor will always be your home away from home combining comfort and luxury with warm hospitality.

Thank you very much and looking forward to welcome you back again in the future.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Grand Hotel d'Angkor

Property: Raffles Grand Hotel d'Angkor
Address: 1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#24 Romantic Hotel in Siem Reap
#27 Business Hotel in Siem Reap
#27 Family Hotel in Siem Reap
#50 Luxury Hotel in Siem Reap
#51 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Raffles Grand Hotel d'Angkor 5*
Number of rooms: 119
Official Description (provided by the hotel):
Set across from the Royal Palace, is one of the landmark historic hotels of the legendary Grand Tour of Indochina. Raffles Grand Hotel d’Angkor first opened its doors in 1932 but the legend lives on today after careful restoration. The hotel is rich in Cambodia history and full of original treasures, right down to the original working cage elevator in the lobby. Our doorman still welcomes everyone in a uniform inspired by the Royal Palace With the privilege of over 15 acres of beautifully landscaped French gardens and built around the country’s largest swimming pool, the hotel is a peaceful oasis to which to retreat after exploring the temples in the UNESCO World Heritage site only 10 minutes from the hotel. Relax and revitalise under the fragrant frangipani trees beside the magnificent pool inspired by Angkorian architecture, or enjoy a massage to ease away the travel. Stroll along the river to the vibrant markets and wonderful array of dining options. In addition to beautifully restored guest rooms you can choose from one of the luxury suites, including our most popular Cabana Suites with direct access from the balcony to the garden and pool. You may be surprised to know that Raffles Grand Hotel d’Angkor also has two of Siem Reap’s most luxurious two-bedroom Villas, providing utmost privacy and personal butler service in the private poolside setting. Food gourmets will delight with a variety of options including the popular Raffles Afternoon Tea and the Apsara Terrace, Siem Reap’s best cultural dance performance and dinner in the poolside gardens. For golf enthusiasts, there are several international golf courses and we recommend the award-winning Nick Faldo designed Angkor Golf Resort. Golf packages are available Complete your visit to Cambodia with a stay at our sister hotel Raffles Hotel Le Royal, Phnom Penh open since 1929 and the capital city’s only luxury landmark hotel. With lush tropical gardens and built around two swimming pools it is an oasis for travelers exploring the vibrant capital. ... more   less 
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Also Known As:
Raffles Grand Hotel d Angkor
Raffles Grand Siem Reap

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