While we were happy but not ecstatic with the Raffles at Phnom Penh, this one was a pleasure to be in. Well-located, very nice - and good - restaurant in a beautiful terrace, a very nice pool, and impeccable service. The rooms are OK, basically exactly the same as the ones in Phnom Penh. Importantly for Angkor, they have a well organized process of temple and site visits, with enough variety of arrangements to accommodate your budget. The staff are professional, charming, and reasonably fluent in English.
There are 2 down-sides though:
Over the whole stay the General Manager was nowhere to be seen. We asked to see him twice, and in both instances his deputies stood-in for him. They did meet our need, so no issue there, but a General Manager in such a resort should be visible and available, especially when on his welcome letter he underscores that we can contact him directly at any time (incidentally he doesn't give any contact info in his letter..).
A second down-side was the mandatory New Year's dinner, which was very pricey ($1,000 for a family of 4 with 2 young children) but not particularly good, nor was the entertainment, where we clearly had 2nd rate performers (but not a second rate bill..).
Other than that, we strongly recommend the agency we used for sight-seeing, called 'Angel Angkor Tour'. I would in particular ask for Mr. Lmut Dara. He can be both a guide and a driver, he speaks very good English, and is very pleasant and accommodating. You can reach him at +855.9777.55.076.
- Official Description (provided by the hotel):
- Since the early 1930s, a visit to the ancient temples of Angkor has been synonymous with a stay at Raffles Grand Hotel d'Angkor. Located in the heart of Siem Reap, a mere 8 kilometres away from the majestic Angkor Wat, this leading Siem Reap luxury hotel offers convenient access to some of the most intriguing ruins of the temple complex. The luxury Siem Reap hotel offers personalized pampering at the award-winning Raffles Spa, as well as an array of fine dining choices, from exotic Khmer cuisine at the Restaurant Le Grand to the Elephant Bar where fine wine, champagne and cocktails, including the signature Airavata is served. For a one-of-a-kind dining experience, opt for private dining at one of the magnificent temples of Angkor. Spread over 15 acres of beautifully landscaped French gardens, Raffles Grand Hotel d'Angkor exudes old-world Cambodian grandeur infused with the best of modern comforts. An elegant cage elevator, the township’s very first, adorns the lobby and continues to gracefully ferry guests as it did since the hotel was first established. ... more less
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- Also Known As:
- Raffles Grand Hotel d Angkor
- Raffles Grand Siem Reap