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“What an pleasant exprience.......” 4 of 5 stars
Review of Raffles Grand Hotel d'Angkor

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Raffles Grand Hotel d'Angkor
Ranked #50 of 316 Hotels in Siem Reap
Certificate of Excellence
Sharm El Sheikh, Egypt
Level Contributor
115 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“What an pleasant exprience.......”
4 of 5 stars Reviewed December 26, 2012

We booked the hotel for our visit of Ankor wat, even when booked my wife was not impressed with the choice, but that changed as soon as we arrived at the hotel, the old building, well maintained and very clean, the room small but nice even the old fashion bathroom, but the service, the pool, the food and especially the afternoon high tea made up for it.
lots of American tourist during our stay, the staff very friendly and helpful and very good command of english.
Breakfast, good selection and great choice of food, the servcie was marvelous. the drinks have been superb, my favourite was the mint cooler at the pool.
we used the hotel limosine service to be driven to Ankor wat and the next day to the river cruise.

We would go back at anytime to this hotel if again in this area.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Foodie226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, January 8, 2013
It’s great to know that your visit to Angkor Wat was made even more special by your stay at Raffles Grand Hotel d’Angkor and thank you for the great comments – particularly on our food and beverages. It would be a pleasure to welcome you back again and please do let us know of your next visit so we can ensure you will have another delightful stay!

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,464 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Perth, Australia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 26, 2012

Lovely old hotel. Fantastic tour guides and tuk tuks. Excellent breakfast. Lunch and dinner options need review, both in price point and quality. Lovely ambience and pool area, great history to build on. Very pretty lights and display for Xmas, and nice touch with the elephant for arrival of Father Xmas.

Room Tip: Pool facing on the fourth floor are best
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank yournavigator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, December 28, 2012
A warm appreciation for your kind words regarding our hotel – the heritage, the culinary offerings and most especially, the holiday season touch. I hope that you had wonderful memories at Raffles Grand Hotel d’Angkor and we look forward to welcoming you back again in the future.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 24, 2012

Travelling to Cambodia, where a taxi is only a few dollars and a foot massage is $4. This hotel charging $4.60 for an expresso is a rip-off. Clearly their costs are cambodian but their prices all charge in USD are at the high end of western pricing. I wouldnt mind if I thought the difference stayed in Cambodia.

Nice Hotel, nice staff but poor value for money

  • Stayed December 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank jackgringlas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, December 28, 2012
Thank you very much for sharing your feedback on your stay with us. We appreciate your comments and regard it as a way to improve and maintain the standards of Raffles Grand Hotel d’Angkor, that is expected of our brand. With regards to our prices, we have recently conducted a comparative review on the prices of all our competitor hotels in the area and, based on the review, it can be deduced that our prices are still considered as competitive. Most of our staff, including the management, are Cambodians and most of our supplies are procured locally which means that, although we are a multinational brand, Raffles Grand Hotel d’Angkor still considers and supports what is best for Cambodia and its people.

Kind regards,
Christian Sack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 23, 2012

My family and I stayed at the Raffles during a recent trip to Siem Reap and had a great experience. We'd looked into more modern places but honestly, this hotel with its colonial vibe made the overall experience that much better. Definitely book a room in the main building, I can't speak for the other rooms but the classic finishes made it feel more authentic. The food was good, the service was great - our guide (to the temples, the town and beyond) was fantastic, they gave us good recommendations for shopping (although I must admit we liked the dining selects based on our own research much better than those offered by the concierge), and the manager went out of their way to return some items we accidentally left in our room on checkout. All in all, if we ever get to come back to Angkor Wat, we'll definitely be staying here.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank jcurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, December 28, 2012
Thank your for appreciating the heritage of the legendary Raffles Grand Hotel d’Angkor as well as our service and hospitality. Your heartwarming compliments will be shared with the whole of my team. We look forward to welcoming you back in the future.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 17, 2012

The final hotel of our grand tour of indochina was Raffles. It was simply perfect.Our rooms were excellent. Always regularly cleaned and tidie to a high standard.The area around the pool was simply perfect and gave us a great way to unwind after a day of temple trekking. The breakfasts were excellent as was the food in general, but the most striking feature for us must be the staff. Always smiling, always so very helpful and always making time to talk to you. We found the staff so genuine in their desire to ensure all was as it should be, something often lacking in our world today. Well done raffles, no one could have made our stay any better!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TJWOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, December 28, 2012
It is such a pleasure to know that Raffles Grand Hotel d’Angkor had provided the perfect final oasis for your grand Indochina tour. It is an honor for us to have been part of this tour and I hope that you will visit our hotel again soon or any of our Raffles sister hotels around the globe.

Thank you very much!

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed December 13, 2012

We loved our visit to this hotel. Our room was large and very clean. Good hot water and amenities. The breakfast buffet was full and very good and the service was first rate at all levels and aspects of the hotel. Old world charm. The Hotel also offered good shopping with 5 or 6 stores that sold quality items and local souvenirs.
Well located to the Angkor Wat complex. The spa was lovely and the rates were reasonable for the services. It was the firs time I ever saw orchids atop urinals in the spa rest rooms.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Scotty65Md
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, December 28, 2012
Thank you very much for your all-encompassing review. I am glad to know that you loved your visit to Raffles Grand Hotel d’Angkor and that our every effort to make your stay as wonderful as it can be, was a success. We look forward to welcoming you back again in the future.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
125 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 308 helpful votes
5 of 5 stars Reviewed December 11, 2012

A five day stay was still not long enough at this fine grand old hotel. The service is superb, the food, spot-on and the rooms just fab. OK, a few gripes with the plumbing if you have a room in the main building, and OK there is no separate shower - but this is an 'old lady' that has not lost her charm and elegance, she has to be allowed some old ways.
The hospitality and level of service, coupled with Chef Wade's excellent food served in the restaurants (breakfast is just bonkers with the amount of choice) made it almost too tempting to move from the hotel and it was always an added bonus to return to the large pool that (luckily on our stay) was devoid of distractions. The area is gaining many new hotels and I'm sure they'll be comparing themselves to the well run Raffles to see if they measure up or not.
Only one minor negative was that smoking is permitted in the bars (thankfully not the restaurants).

Room Tip: Pool view will give you less noise from the road
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Wellpastit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, December 14, 2012
A heartfelt appreciation for your positive and inspiring comments. Thank you for appreciating the legendary charm and elegance of Raffles Grand Hotel d’Angkor as well as our service and hospitality and, most especially, our gastronomic offerings. Your kind words will be shared with the whole of my team. Thank you very much and we look forward to welcoming you back in the future.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Grand Hotel d'Angkor

Property: Raffles Grand Hotel d'Angkor
Address: 1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#24 Romantic Hotel in Siem Reap
#27 Family Hotel in Siem Reap
#27 Business Hotel in Siem Reap
#39 Spa Hotel in Siem Reap
#41 Luxury Hotel in Siem Reap
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Raffles Grand Hotel d'Angkor 5*
Number of rooms: 119
Official Description (provided by the hotel):
Set across from the Royal Palace, is one of the landmark historic hotels of the legendary Grand Tour of Indochina. Raffles Grand Hotel d’Angkor first opened its doors in 1932 but the legend lives on today after careful restoration. The hotel is rich in Cambodia history and full of original treasures, right down to the original working cage elevator in the lobby. Our doorman still welcomes everyone in a uniform inspired by the Royal Palace With the privilege of over 15 acres of beautifully landscaped French gardens and built around the country’s largest swimming pool, the hotel is a peaceful oasis to which to retreat after exploring the temples in the UNESCO World Heritage site only 10 minutes from the hotel. Relax and revitalise under the fragrant frangipani trees beside the magnificent pool inspired by Angkorian architecture, or enjoy a massage to ease away the travel. Stroll along the river to the vibrant markets and wonderful array of dining options. In addition to beautifully restored guest rooms you can choose from one of the luxury suites, including our most popular Cabana Suites with direct access from the balcony to the garden and pool. You may be surprised to know that Raffles Grand Hotel d’Angkor also has two of Siem Reap’s most luxurious two-bedroom Villas, providing utmost privacy and personal butler service in the private poolside setting. Food gourmets will delight with a variety of options including the popular Raffles Afternoon Tea and the Apsara Terrace, Siem Reap’s best cultural dance performance and dinner in the poolside gardens. For golf enthusiasts, there are several international golf courses and we recommend the award-winning Nick Faldo designed Angkor Golf Resort. Golf packages are available Complete your visit to Cambodia with a stay at our sister hotel Raffles Hotel Le Royal, Phnom Penh open since 1929 and the capital city’s only luxury landmark hotel. With lush tropical gardens and built around two swimming pools it is an oasis for travelers exploring the vibrant capital. ... more   less 
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Also Known As:
Raffles Grand Hotel d Angkor
Raffles Grand Siem Reap

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