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“Gorgeous facilities, service sometimes lacking” 4 of 5 bubbles
Review of Sofitel Angkor Phokeethra Golf and Spa Resort

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Sofitel Angkor Phokeethra Golf and Spa Resort
Ranked #18 of 338 Hotels in Siem Reap
Certificate of Excellence
Shinjuku-ku, Tokyo, Japan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Gorgeous facilities, service sometimes lacking”
4 of 5 bubbles Reviewed April 8, 2013

The Angkor Wat Sofitel is a gorgeous hotel complex, kept in pristine form by a staff endlessly scrubbing back the tropical mold threatening to blight every patch of stone or plaster. Flanked in green grass and hemmed in by trees from the raucous tuk-tuk drivers without, it really provided a haven of rest from dawn temple visits and dusty humidity.

The service was typically excellent, especially at the check-in desk and the main restaurant called The Citadel. The facilities were pretty much what you'd expect of a five-star hotel.

However there were some areas that were disappointing. The first of these was service in certain areas of the hotel, particularly in the bar area (Explorer's Tales), the swimming pool, and strangely- the breakfast buffet egg station.

In the bar area the staff had a very low command of English. It made expressing any request beyond a certain simple script very difficult. Also the staff didn't seem to grasp some basics of good food service. One evening (of our four-night stay) we ordered dinner at the Citadel, and were seated outside, since the main building was full to capacity. Fine. However there were mosquitoes there, so we asked to be moved to the bar- where they also serve dinner. Everything was fine until our dessert arrived halfway through our main course. It was a warm chocolate fondant with ice cream, so no matter how fast we raced to finish our main, the ice cream was melted and the 'warm' fondant cold by the time we reached it.

We tried to explain to the bar server why this wasn't really acceptable, but he simply appeared bemused. When we asked him to take it away and bring another, he was clearly confused, took the dish without apologising, then went back behind the bar where a minor scrum formed of staff and they spoke in their native language about it, pointing at the dish. Presumably they were trying to figure out what the problem was, but it just made us feel like ingrates for complaining at all. But this is five-star. We paid five-star rates. We shouldn't have to put up with staff who don't really know food service.

In the end we canceled the dessert and left feeling quite angry and vowing 2-star reviews on trip advisor. However the next few days managed to pull things back, with good service in the areas mentioned above. There was one odd hiccup at the pool, when trying to flag down some staff there to order food. We called to the man in question, waved, and he turned and looked at us for a good few seconds. He was quite close. We voiced a request for a menu. He simply turned away and went to do something else.

What was that? Made us feel foolish and an inconvenience. Probably he didn't understand English, but then why didn't he at least acknowledge us, and go to fetch someone who did speak English? He just brushed us off. Bad.

Oh, and the man on the egg-station at breakfast the first few days of our stay was a real scowler. How hard is it to smile? It made ordering an omelette feel like a trial.

A final point is that of value for money. We distinctly got the impression that the Sofitel was trying to milk us for money, which was quite discomforting considering we'd already spent a large sum on the room. A water bottle poolside cost $3. This is outrageous. The same bottle outside would have cost less than 10 cents. I can understand they inflate prices somewhat, but $3 for one bottle? And not even Evian! And not even anywhere to get free water, except deep inside the spa. That's just a scam, combined with the measly two free bottles of water they offer a day. Our mid-range hotel in Thailand gave four bottles free a day, and frequently offered free bottles whenever we ate, just because they cared more about service.

I recommend anyone staying at the Sofitel to take a $1 tuk tuk ride to a very nearby tourist market and buy several large bottles of water to cover their stay. You'd get 3 liter bottles for $3.

Last is the internet service. You get a 1mb down line for free, and must pay $15 a day to upgrade to 3mb a day. Contrary to how this sounds, it was not a 1mb cap for the whole day. It took some time to decipher that from the paper's unclear wording. It means a bandwidth of 1mb, which sounds respectable. However it was really nothing like 1mb. Even the simplest of pages loaded at an utter crawl, sometimes taking minutes just for a blog with no images. Frustrating, and not at all 5-star. Our mid-range Bangkok hotel loaded about 10 times faster. Offering this turgid rate, then offering upgrades, felt like another instance of cash-milking. WiFi should be fast everywhere in a 5-star hotel, as part of the package.

On the whole though, a good hotel, but just too many slip-ups to be considered five-star.

Room Tip: The ground floor rooms looking onto the pool make you feel like you're at the center of the hote...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Doha, Katar
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 7, 2013

We spend 6 amazing days in the Sofitel, and we never had better service and Breakfast and 4 time Dinner in the Restaurant. we sit always at the Terrace and have an exelent Service and perfect Food for good prices. The rooms were nice and swimming pool with the Bar and service as well.

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed April 6, 2013

We have just come back from 4 days at the Sofitel Angkor Resort staying with our 3 children, aged 10, 9 and 6 years. Location is excellent as it is equidistant from Siem Reap centre and the Angkor Temples. Also excellent are the hotel grounds (beautiful gardens) and rooms, especially in the new wing. Breakfast was very good with fast service and not too busy and a great selection of fresh juices! We would not recommend the restaurant in the evening as a) quality of food not great (beware: tagliatelle Pomodoro turns out to be a rather tasteless tagliatelle with pesto and a couple of slices of tomato on top) and b) there are much better quality and value alternatives 10 minutes away in Siem Reap. One other gripe would be the pool water temperature which is far too warm (32 degrees). However the size of the pool is very good.

Overall we enjoyed our stay. The hotel is particularly good for families as there is plenty of space for the children to run around and relax, and none of the sights are far away. We can recommend one very reliable and safe driving Tuk Tuk driver, Mr Nak tel: 012354898 who is happy to drive you around the whole day for a very reasonable price and also recommend things to visit.

Room Tip: Take new wing rooms (larger) on second and third floor.
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  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LaWieg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
84 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

This resort is a tranquil haven between the hectic visits to Angkor Wat and Angkor Thom. Very friendly and helpful staff standing at the ready with a cold towel or an ice cold drink. Beautiful pool with swim up bar and great food in a garden setting. Fantastic spa with very affordable treatments. One of the largest breakfast buffets I have ever experienced and excellent outdoor dining with local entertainment in the evening. My room was very spacious and comfortable.
Really enjoyed my 3 night stay and hope to return one day.

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JohnvanHoudt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brooklyn
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed April 6, 2013

i had a horrible time trying to get clear running water in my hotel room. after sending an engineer they told me that it was "okay" that the water was yellow and it was safe to bathe in. for $200+ a night you would think first, they would apologize for their old plumbing and simply put us in another room. they refused to change rooms (the hotel was maybe at 20% capacity) and we couldn't bathe because the water was not clean. i fruitlessly complained to the manager several times. when i tried to take a nap in the afternoon between the hours of 5 pm - 7 pm, the hotel maid came by no less than THREE TIMES to clean the room, even though every time i told her the room did not need cleaning. all and all, a disappointing, overpriced stay. better to stay in town at a small motel.

  • Stayed January 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank s_sirin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

Stayed here for three nights and enjoyed every minute of it. Upon check in, we were upgraded to a higher standard of room and even though we arrived there at 8am, the room was ready for us.
Staff were friendly and courteous at all times, hotel restaurants of excellent quality and breakfast superb.
No hesitation whatsoever in recommending this hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank GFCJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Bend, Canada
Level Contributor
229 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

We spent two nights at this resort and enjoyed the serenity of the grounds and pool area in between excursions to and from the arcaelogical park at Angkor. The room was spacious and on the second floor with balcony. A very comfortable king bed with high quality linens and soft pillows....perfect after a long day at the sites! Staff were friendly and accomodating and were anxious to please. The swim up bar also offered excellent service and light meals for lunch. The staff were very friendly at the pool area and fun to talk to. The evening meals featured an outdoor buffet bbq and an indoor buffet with lots of variety. The freshly prepared stir fryies were the best option as buffets tended to get a bit tired if you like to eat later and sometimes it was not refreshed.

Room Tip: If you like quiet area choose a room away from the main building on the other side of the pond
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Balls99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Angkor Phokeethra Golf and Spa Resort

Property: Sofitel Angkor Phokeethra Golf and Spa Resort
Address: Vithei Charles De Gaulle, Khum Svay Dang Angkor, Siem Reap, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Siem Reap
#6 Business Hotel in Siem Reap
#7 Romantic Hotel in Siem Reap
#14 Spa Hotel in Siem Reap
#14 Family Hotel in Siem Reap
#17 Luxury Hotel in Siem Reap
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Angkor Phokeethra Golf and Spa Resort 5*
Number of rooms: 238
Official Description (provided by the hotel):
Set in landscaped gardens on Charles de Gaulle Avenue, Sofitel Angkor Phokeethra Golf and Spa Resort is the closest Siem Reap hotel to the ruins of Angkor Wat. This unique Siem Reap Cambodia hotel is situated near traditional markets, tourist attractions and the airport. Enjoy the many features of Sofitel Angkor Phokeethra Golf and Spa Resort, including 238 rooms, a swimming pool, Jacuzzi, spa, five food & beverage outlets, the Phokeethra Country Club, and a world class 18 hole golf course. ... more   less 
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Also Known As:
Sofitel Angkor Phokeethra Golf Hotel Siem Reap
Sofitel Angkor Phokeethra Hotel
Sofitel Siem Reap
Siem Reap Sofitel

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