We found this company online, without any referral or other knowledge. We selected it because it exactly what we needed -- a two day touring program of Angkor Wat and environs that was part of our larger, longer visit to Thailand. We were greeted cheerfully and promptly at Siem Reap by Phearomme, our guide, who over the course of the two days not only showed us the MANY sites that are part of the "Angkor Wat complex," but also described for us in detail the cultural elements and the history, both ancient and more recent. As Americans, the devastating impact of "The Vietnam War" -- which of course spilled over into Cambodia was brought home to us very clearly but in a historical way. As it happens, Pheromme's family was one of the many that was deeply hurt by the war, but his re-telling of the situation was professional and historical. Along with the ancient reminders we also saw some that were more recent -- most telling, a contemporary sign announcing the progress of the removal of hidden underground mines, a job that is still ongoing 40 years later.
Phearomme helped us to understand that Angkor Wat is only the tip of the iceberg of the ruins near Siem Reap, and, in our opinion, not necessarily even the most interesting one. Certainly it is magnificent, and it is in great shape, and its sheer size is truly remarkable, but the ruins at Bayon and especially BENG MEALEA are more mysterious, even as their sculptures anfd carvings tell very clear and informative stories about the culture and life of the ancient Khmers.
A special thanks to the owner, John, whom we never met but felt as though we knew because of his attentiveness to us and our tour, via e-mail, in advance. It also is clear to us that he knows how to recruit capable professionals to his team. Several reviews here mention him as a tour guide; we can say with confidence that even if John is not your tour guide, our experience with Phearomme demonstrates that you will have an excellent tour.
When one travels with a tour guide, even for just a couple of days, one gets to know each other a fair amount. Phearomme's description of his family life in the larger context of modern Cambodian/Khmer culture and practices was an added bonus. On our way home near the end of the tour we even had the great pleasure of seeing his own home and meeting his wife and little baby! A really nice touch, heartfelt and rewarding.
Our experience involved the two-day tour, and so we cannot comment specifically about any of the other services of this company. We can only assume that the same level of responsiveness, professionalism, comprehensiveness, courtesy and attention to detail is part of Angkor Wat Service's "culture," as well.