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“Problem, after problem, after problem”

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Gloria Angkor Hotel
Ranked #145 of 373 Hotels in Siem Reap
Certificate of Excellence
Reviewed January 24, 2013

I had high expectations of Gloria Hotel from all the great reviews on trip advisor, but they just didn’t deliver. The first night arriving from Phnom Penh at 9PM, we took a tuk tuk to the hotel where after waiting to check in (about 30 minutes while they attended other people) and explained temple tours, the front desk informed that their restaurant was closed, and their free tuk tuk service (from 6pm-10pm) was no longer running. A tuk tuk can run you about 2-3 USD, for a ~15 minute ride into town. This is VERY expensive, although the standard, for a town where a budget room could go as low as 8USD a night. First issue, though not that big a deal, became the first of many.

Upon arriving at the room, we were given a two twin bed room instead of deluxe (full size bed) room, as was booked. Pulling out the reservation, we verified this, to which they responded that it was not the case, but that nonetheless they would change our room the next day as a "courtesy". This never happened and we decided to let it go instead of making a big deal and complaining (problem #2)

The second day, taking a tuk tuk service offered at $13 for all day service to the temples at Angkor, the driver who did not speak much English, did not like that I tried to squeeze in as many sites as I wanted in one day, and upon completion tried to charge $18. After going in to go over the tour, the manager agreed that I should only pay $13. (problem #3). The man was not reprimanded or visibly fazed by my confrontation. Apparently they try and swindle you on a regular basis. Losing faith in the capacity of the management, I went over the next day's schedule and secured a price to avoid any misunderstanding the next day with both driver and front desk.

Laundry service that was supposed to have taken a day (per their assurance), took two, and having had most of my garments washed, I was forced to head out the next day in the same clothes as the day before. Again not the end of the world, but my patience was wearing thin for their downright lies and miscommunication (problem #4)

The third day after a whole 10 hours of temple tours, leaving at 5am, returning at 3pm, we arrive to discover no towels in the room. I politely call to the front desk. They say "Oh yes, we will send them up," and don't. After sweating all day, with no towels, waiting two hours, I personally go to the desk to ask for towels so I can shower. I wonder, was it just our room left without towels, or is the hotel just out? They informed that they are out of laundry and that it would take 15 minutes. 2 more hours pass, and nothing. (problem #5) I finally go down again to ask for towels, at which point they were given to me at around 7:30PM. They claimed to have knocked a bit earlier, but seeing as were quietly in the room awake this whole time, I can’t see how this is possible. Another lie to shift blame away from them.

Finally, last day of tours, the tuk tuk driver informs us he cannot fit all the things I want into a day, and so we ask for a car and driver. A tour that would take about $60 for car service, as is advertised in their own printed itineraries, is attempted to be sold to me for $90. (problem #6) After asking for the name of the "company" that would be willing to do the tour, the front desk says it is a "private hire," code words for I called a guy willing to waste his whole day driving you around, with no actual expertise or experience. After being denied the company name, I go down to point at the prices they advertise, and they comply.

Simultaneously, we ask for the front desk to book a sleeper bus for the advertised $18 fare on their board, to which he says he will. On my way out, I ask if it’s been done and he says, “No, no worries, you can book tomorrow;” to which I reply, “No, you book and call now, and I wait.” After hanging up he informs that the bus company is sold out. No…Really?! Exactly why I forced him to call when he did. After this he says he can call another company that sells the EXACT same sleeper bus ticket, for $20, as it is the peak season (LIE, DO NOT LISTEN WHEN THEY TRY AND SELL anything at HIGHER PRICES). After repeatedly asking if he was sure that it was a sleeper, I reluctantly give in to the $2 up charge, being assured that this option would be our saving grace. (problem #7)

The last day, doing the tour by car, everything moves faster than discussed. Once again, we zoom through the requested itinerary, and at about 3PM, the driver asks if it is time to go home. Knowing that we have a balloon ride booked for sunset, (5:45PM) I tell him so, and he quickly calls the front desk to ask about this. Throughout the day, the driver continued to have questions about the tour (not surprisingly) not knowing what exactly was being asked of him (problem #8). Not only was this unprofessional and annoying, but it made the dynamic uncomfortable and very tense in his presence, as I felt I had to keep ordering him around in a less than polite manner to get through all the things I had requested the car for. From about 2 pm onward he seemed in quite a hurry to take us back to the hotel and this made everything rather unpleasant.

Finally after a whole day out, we arrive at the hotel to brush our teeth, freshen up, etc, before taking the sleeper bus at 12AM scheduled to arrive at 11am to Sihanoukville. Walking in after dinner at about 10:30 the front desk says, “oh, you can leave to bus now, no?” To which I say, “NO, we can leave later, I have to freshen up and get ready”. Finally leaving to the station, we arrive to realize the ticket sold was NOT what was advertised (problem #9). There is NO sleeper, no toilet, and to top it all off no one can speak English and explain the situation. Other people equally duped on this deal, start yelling at the personnel, to which one smugly responds, “Are you getting on then, or what?” Further, after asking around for what people paid, we realized we had been sold a ticket that other people paid $15 for $20 by the hotel already marking an easy target. Sitting on a horrible ride that actually stopped in Phnom Penh for an hour to switch buses (no one even knew why), the behavior of the hotel finally sunk in.

Not only did this hotel fail at every stage to deliver on anything that they sold and tried to charge for, but they further tried, and in many ways succeeded, in exploiting and overselling customers on anything when they found a chance. The “free” breakfast consisted of premade fried eggs and toast as brittle as melba toast, with none of the flavor. Flies flew around everywhere, making it a revolting experience (problem #10). This is just a microcosm of the macro picture of how this hotel operates. I would NOT recommend this hotel to anyone who wants prompt and professional service without having to worry about being treated with respect on the most basic levels. They are untrustworthy, unprofessional, and downright sleazy in the way they run their business. Stay elsewhere. I recommend toward the downtown area with easy accessibility to restaurants. You will definitely save yourself all the trouble and heartache of this truly ridiculous confrontation with everything that is wrong with humanity. If it weren’t for the beauty that is Angkor Wat, the Gloria would certainly have ruined this trip.

  • Stayed: January 2013, traveled as a couple
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21  Thank AddieGonzalez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 24, 2013

Excellent hotel, staff very attentive and helpful when planning trips out. I used the hotel tuc tuc service as it was easy,also the hotel offer free tuc tuc after 6pm till 10pm they will drop you off where ever you wont and pick you up at the same place. The hotels about 10 mins from town which at first i thought would be a pain but its not, it's worth being away from all the noise. Good choice at breakfast, plenty to eat, staff will make more when asked. I would use this hotel again.

  • Stayed: January 2013
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1  Thank deeandfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Having never traveled to Siem Reap before, staying at the Gloria Angkor made my visit easier and trouble free. Whether it was the front desk staff helping me add minutes to my Hello phone or plan tuk-tuk rides to various temple sites and downtown, the staff was always helpful, informative and gracious.

I stayed in a more Cambodian style room on the first floor and upon entering while I loved the look of it I was concerned about the bed. I find I cannot sleep if the bed is either too hard or too soft. I don't know what the mattress was made out of but though it felt "hard" I slept well through my entire trip.

The food at the hotel was good whether Cambodian (the ginger chicken was my favorite) or "western" (I enjoyed the club sandwich with a hard-over egg in it. It was delicious interpretation and their french fries were better than typical U.S. fries.). Their breakfast was an enjoyable mix of western and Cambodian food with plenty of luscious fruit that I came to realize is typical for Cambodia--if only I could get such delicious fruit back in California.

Their tuk-tuk drivers were courteous and well informed and I found myself using them whenever I could as I enjoyed the pace and openness of traveling by tuk-tuk. Furthermore their drivers were all very knowledgeable about the local area and the temples.

As I write this review, I realize that I also sound sycophantic but the truth is that from breakfast to dinner, from lounging around to using their wi-fi to arranging local trips to getting a massage, I don't have one bad word to say about this hotel or its staff. When I return to Siem Reap I will also be returning the Gloria Angkor and it's staff.

Room Tip: If you have trouble with stairs and are not a light sleeper, you might want to stay on the their gro...
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  • Stayed: January 2013, traveled with friends
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Thank k_keating77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Loved this place, right from our tuk tuk transfer from the airport, friendly welcome, gorgeous rooms, and great all day breakfast. The hotel organised tours so quickly with no fuss and the location of the hotel was absolutely no prob as there were always tuk tuk guys around willing to drive you anywhere for a couple of dollars. We loved the guy who drove us around most of the time, Mr Van Tha! He was so helpful and took us all around the temples too. Would definitely stay here again. Plus the food in the restaurant was amazing!

  • Stayed: January 2013
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1  Thank Tomas82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2013

I cannot still believe it cost us only 26$ per night! The service was great, rooms super comfy and clean. Breakfast was ok - had eggs, fruits and some Khmer dishes. Massages are a must do. Especially the foot massage. Got it twice! The arrange tuk Turks for 15$ a day - cheaper than hiring outside. They also have free airport pickup and drop and free drop to night market and old city. I felt I could live in siem reap for a month and not miss home!!

  • Stayed: December 2012, traveled as a couple
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3  Thank HungryBackpacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

No wonder this place has received rave reviews and ranks this high - we sort of regretted moving out after two days, into a centrally located hotel with twice the price but half of the friendliness. My friend and I arrived on different flights and we both were picked up by free tuk tuk service provided and arranged by Gloria. Even when we wanted to go to another hotel they sent us on one of their tuk tuks. Room was extremely clean, shower and bath spacious with strong water pressure. Nice little touches like bedtime story on a piece of scroll, fruits and snacks, free coffee and tea. Breakfast is sufficient too. Wifi is the best. Previous reviews said wifi in room was weak but they must have upgraded coz it was the fastest we'd had in Siem Reap.
It is indeed a bit far from pub street or the city centre. They have free tuk tuk until 10pm so it wasn't the most convenient when need to enjoy a spa....
Tuk tuk hire for one day of small circuit is 13USD + 3 for sunrise.

  • Stayed: January 2013, traveled with friends
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3  Thank echoytx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

We stayed at the Gloria Angkor for three nights. On arrival to the airport, we met Mr. Nasa, who was waiting for us and became our driver for all our stay. Super kind and smart guy!

Gloria Angkor offers more than what you would expect:

- Welcome drink
- Comfortable and well equipped rooms (fruits basket, coffee, tea, bottled water, TV, air conditioner, and even one short tale from Cambodia's folklore that you can read before falling asleep!)
- Breakfast that includes local and international dishes and is served from 6.30 AM to 10 PM -- that's right, 10 PM!). This is a great advantage because some tours start at 5 AM, and it can happen that you return to the hotel only at lunch time.
- Transportation from and to the airport in tuk-tuk (free of charge)
- Transportation from and to the city, where you can find restaurants, bars, markets, etc. (free of charge)
- Massages (we didn't use the service, but it's included).

The location is very good, because it's about 20 minutes away from the temples and about 10 minutes away from the city. Everyone in the staff is super kind and they communicate very well.

Bonus: when we were leaving, they gave us a scarf to each of us. In short, best value ever. 100% recommended.

  • Stayed: January 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Paulazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gloria Angkor Hotel

Address: National Road #6, Chung Kaosou Village, Siem Reap 855KHM, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #145 of 373 Hotels in Siem Reap
Price Range: $29 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gloria Angkor Hotel 3*
Number of rooms: 33
Official Description (provided by the hotel):
Gloria Angkor Hotel is about 6km from Angkor Wat Temple. 1km from Chong Kaosou Bus Station and about 10km from Siem Reap International Airport. The property offers complimentary airport pick up services. Each air-conditioned room is fitted with a flat-screen cable TV, private bathtub which combined with a shower in one area Telephone with international direct dial function. Free two bottle of water and a nightly turn-down service is provided. Massage, transport rental and laundry services are available. The hotel also provides tour desk and business center. Complimentary use of the hotel's bicycles (base on available) to explore the surrounding area. ... more   less 
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