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Reviewed 3 weeks ago via mobile

My friends and I arrived at Siem Reap with our hotel providing us free shuttle services. How cool is that! From the time we stepped in the hotel we were quite impressed. The staff gave us such a warm welcome and they were quite efficient as well. Since we were booked at the privelege floor we were accompanied to the 4th floor (whilst being given a nice tour of the hotel as well) where our check in was processed. Judy the floor manager at the time was efficient with the process. the welcome drink, native khmer delicacy, cold towel, as well as the cozy 4th floor lounge made the short wait worth our while.
we were impressed with the staff because they anticipate what we need. we arrived at the hotel earlier than the check in time so we decided to visit the national museum first. When we got back Reena one of the staff who welcomed us, saw as at the eleva
tor, immediately recognized us and said our room was ready and with our luggages transported as well. We felt immediately at home because the staff remember you and your needs too. As clients, that matters.

We stayed at the coffee shop at the ground floor where Joy our server was such a dear helping us out with all our queries. The coffee and the pastries were also good.

Judy and Reena are specially worth mentioning because they made sure we had a very comfortable stay and they will go out of their way for our needs. They know our flight is still a few hours away from the normal check out thusthey made arrangements for us to extend our stay in the hotel...we so appreciate this late check out.
the facilities are excellent- we enjoyed the spa services at Mudita. The ladies are quite professional with wonderful hands that ease all our stress. the rooms are clean and well maintained.
the bar lounge is quite comfy, being Filipinos we so enjoyed the entertainment from the really talented husband and wife duo!
The rest of the staff at the concierge, restaurants, bell services are also worth commending because of the service efficiency and warmth they have showed us.
We will surely go to THE PRIVELEGE FLOOR again when we go back!

Date of stay: January 2020
Trip type: Traveled with friends
Thank mae121372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s0ny0eun, Head of Guest Experience at The Privilege Floor by Borei Angkor, responded to this reviewResponded 1 week ago

Dear mae121372,

Warmest greetings from The Privilege Floor by BOREI ANGKOR!

Thank you for sharing us your excellent review here.
We are delighted to hear that you enjoyed our facilities, food and services provided by our staff during your stay.
There is nothing else could ever make our day better than making our valuable guest truly satisfied.

We can’t wait to serve you again in the near future.

Kind regards,

Sony OEUN
Head of Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

I would like to recommend to all people who would like visiting Siem Reap, please do not worry about place where to stay. There is the only one place I'd like to recommend is Borei Angkor Resort and Spa is the best choice and services I have ever had before.

* Room services (Excellent)
* BBQ Breakfast Free (Excellent with delicious)
* Amazing Serve to customer (Excellent)
* Room very well prepared
It makes me and my wife very comfortable ever I had. ***** Hope to see you next time.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank chandarac2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s0ny0eun, Head of Guest Experience at The Privilege Floor by Borei Angkor, responded to this reviewResponded 1 week ago

Dear chandarac2020,

Warmest greetings from The Privilege Floor by BOREI ANGKOR!

Thank you for sharing us your excellent review here.
We are delighted to hear that you enjoyed our facilities, food and services provided by our staff during your stay.
There is nothing else could ever make our day better than making our valuable guest truly satisfied.

We can’t wait to serve you again in the near future.

Kind regards,

Sony OEUN
Head of Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

My husband and I thoroughly enjoyed our stay on the Privilege Floor! Every staff member went above and beyond for us and always greeted us with a smile and by name. We kept extending our stay and they were more than accommodating with our requests, even upgrading us to a bigger and more spacious room! We used almost all of the facilities from the pool, the spa, the gym, the sauna & jacuzzis and everything was perfect. Highly recommend staying here when in Siem Reap!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank ashleycG2367BO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s0ny0eun, Head of Guest Experience at The Privilege Floor by Borei Angkor, responded to this reviewResponded 4 weeks ago

Dear ashleycG2367BO,

Warmest greetings from The Privilege Floor by BOREI ANGKOR!

Thank you for sharing us your excellent review here.
We are delighted to hear that you enjoyed our facilities, food and services provided by our staff during your stay.
There is nothing else could ever make our day better than making our valuable guest truly satisfied.

We can’t wait to serve you again in the near future.

Kind regards,

Sony OEUN
Head of Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Had a wonderful stay on the Privilege floor at the Borei Angkor Resort. Our room was spacious and very clean. The breakfast buffet was sumptuous, varied and we were spoilt for choice! Reena our host was very welcoming. She arranged a beautiful B’day cake (at the last minute ) for my wife. The hotel (on our request) arranged for a tourist guide and tuk tuk.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Somannabp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s0ny0eun, Head of Guest Experience at The Privilege Floor by Borei Angkor, responded to this reviewResponded 4 weeks ago

Dear Somannabp,

Warmest greetings from The Privilege Floor by BOREI ANGKOR!

Thank you for sharing us your excellent review here.
We are delighted to hear that you enjoyed our facilities, food and services provided by our staff during your stay.
There is nothing else could ever make our day better than making our valuable guest truly satisfied.

We can’t wait to serve you again in the near future.

Kind regards,

Sony OEUN
Head of Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I really enjoyed my stay at the privilege floor at BOREI ANGKOR. The staff was always amazing and friendly esp Ms Keo. The breakfast and pool was great and when we were exhausted from our day we laid out by the spacious pool. They were always willing to lend a hand at getting us a Tuk Tuk to go to market. Great stay!!!!

Date of stay: January 2020
Trip type: Traveled with family
Thank Goetw123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s0ny0eun, Head of Guest Experience at The Privilege Floor by Borei Angkor, responded to this reviewResponded 4 weeks ago

Dear Goetw123,

Warmest greetings from The Privilege Floor by BOREI ANGKOR!

Thank you for sharing us your excellent review here.
We are delighted to hear that you enjoyed our facilities, food and services provided by our staff during your stay.
There is nothing else could ever make our day better than making our valuable guest truly satisfied.

We can’t wait to serve you again in the near future.

Kind regards,

Sony OEUN
Head of Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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