We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best hotel in the world”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
The Privilege Floor by BOREI ANGKOR
Ranked #13 of 344 Hotels in Siem Reap
Certificate of Excellence
Newcastle, United Kingdom
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Best hotel in the world”
Reviewed March 14, 2014 via mobile

We were staying here as part of our 25th anniversary trip. All staff went out of their way to be pleasant, helpful and polite. The hotel and pool are fantastic, you can't put our experience staying there into words really and I actually became a bit emotional on the last night. Thanks to Judy, victor, Alec and all the team, rah our driver and of course sokmen who we enjoyed laughing and chatting with in the bar in the evenings. I could go on and on but will just say this was the best hotel I have ever stayed at and we have been to a lot of 4 and 5 star hotels on our travels. We will miss all the team at the privilege floor and sincerely hope to return in the future. Angela and Alan, Newcastle upon Tyne, England.

Stayed March 2014, traveled as a couple
Helpful?
2 Thank lremyzero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,584 reviews from our community

Traveler rating
    2,413
    133
    26
    9
    3
See reviews for
523
1,302
145
33
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (423)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Hong Kong, China
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 13, 2014

We booked here mainly because we were curious about the concept of this hotel - 4th floor of the Borei Angkor Resort, personal concierge/butler, personal driver. It really was a different experience, but a good kind of different. We actually split our stay in Siem Reap between The Privilege Floor and the Park Hyatt because we like trying out different accommodations. I have to say The Privilege Floor did not feel as luxurious as the Park Hyatt and the location is not as convenient. Because you still have to walk through the large Borei Angkor resort, you will see the tour group crowd and you will share the pool and spa with the Resort. Also we found the room facilities a little old. Example, the electrical outlets were finicky. I could only charge by computer if I propped up my AC adapter with a box!. We found the bed a bit uncomfortable. We could feel the spring poking our backs and no fluffy down comforter here.

Like others mention, you really cannot beat the friendly service and amenities at the Privilege Floor. Therefore I want to give a shout out to Mr. Victor our personal butler. He helped us book all of our dinner reservations during our entire trip in Siem Reap even though we were only at the Privilege Floor for 2 nights. We learned it can be difficult to book at the popular restaurants (like Haven or Cusine Dat) even 3-4 days in advance. Victor recommended and booked us some really great alternatives and we are so grateful! Also pleasantly surprised by this concept of giving guests mobile phones to reach their concierge 24 hours a day. Though we didn't need to call him in the middle of the night, the comfort of knowing we could was nice. Interestingly, I only wished I had more dirty clothes so I could take advantage of the free laundry service. Every hotel should do this! There are some minor areas for improvement at The Privilege Floor, but all in all you'll be happy staying here.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank phaaatlouie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
91 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed March 11, 2014

This review is probably the most important review I have ever written on trip advisor. I hope it helps to prevent a new strategy by hotels to advertise their suites as a separate hotel.

To the facts:

I booked the Privilege Floor Hotel after I saw it rated no.2 on Tripadvisor and after I have read some of the reviews. I booked the all-in Royal Suite package. After arriving at the airport I was picked up by a slightly outdated van. When we arrived at the hotel premises (which are in a terrible neighborhood by the way) I was looking for The Privilege Floor hotel and i found out pretty fast that a hotel by that name does not exist at all. It is just the 3rd floor of the Borei Angkor Resort and which is a tour bus hotel. I was so upset that even though the Suites are super big (maybe too big and Cambodian Style quality - dont expect 5 star!!) the fact that I ended up in a average 4 star hotel annoyed me a lot. If you still book this hotel make sure your room does not face the outside of the hotel because the dogs bark all night.
The pool area is 3-4 star and the hotel guests are tour groups and you never get a 5 Star feeling when you are in this hotel !

I stayed in the hotel for 3 nights and did not want to change the hotel because I stayed there with my sister and my mother and did not want them to feel bad by me complaining all day. So I waited until the last night and then talked to the Manager of the hotel . I complained and he tried to justify the strategy of the hotel. I told him that it is not possible for guests and clients of tripadvisor to find out in which hotel they really stay and that it would be a desaster if every hotel would advertise their suites as a separate hotel. I paid more than 2000 USD for the Suite whereas the normal Agoda rate for a double in the hotel is about 100 $ . The difference (Food , 24 hour driver and temple passes and SPA usage) is never worth it ! But even if you like the deal you never get 5 star but a tour bus hotel that most 5 star guests try to avoid.

After my complaint the Management was clearly nervous and gave me a 30 % discount. In the morning I checked out and told the management to charge me the full amount of 2000 USD and I would then give the remaining cash as tip to the employees. The staff is great and I really wanted to make clear that I was not after the 30 % discount but I idealistically wanted to prevent future guests from making the same mistake ! At the end they could not give me the 30 % discount in cash (billing department issues they said)and I decided to spend my remaining cash of 120 USD in tips and I walked from floor to floor and gave to each cleaning lady 10 USD each.

I must say the personel in the hotel is outstanding and super friendly ... they really deserve the money.

So if you want 5 star dont stay here !!!. If you are a bus tour guest and you pay 100 USD a night for a double please do it. The food is good and the hotel is ok 3-4 star. But a hotel with the name PRIVILEGE FLOOR does not exist.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
23 Thank amadeu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hang S, General Manager at The Privilege Floor by BOREI ANGKOR, responded to this review, March 31, 2014
Thank you very much for choosing the Privilege Floor as the place of your choice during your visit to Siem Reap.

However, it is with regret to learn that you have found our facilities not up to your standards and I do apologize for the inconvenience caused.

I have made a special note of the points mentioned, and allow me to share that the Privilege Floor sits on top floor of a five-star property of Borei Angkor Resort & Spa, is specially designed to offer intimate travelers an experience of unparalleled privacy and comfort.

The Royal Suite comes with all-inclusive package which includes a car for 24 hours with the driver, guided tour, meal within the property, temple pass, and selections of cocktails in the afternoon plus two luxurious bed rooms and a living room.

Our resident host whom assigned to look after you and your family members during the stay has extended his best assistance and received no feedback on your first day of the arrival. Upon learning from your comments and in order to recover from the shortfall, our Director of Resident who is in charge of the property has met up with you and extended his personal apology over the inconvenience caused and offered you the discount.

It is our aim to deliver the ultimate privilege experience to all our residents, yet we are very sorry that we have failed your expectation.

Sokvanna HANG
The Management
The Privilege Floor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 6, 2014

My fiancé and I went to visit Angkor Wat and discovered a gem in Siem Reap. We had an amazing room fit to hold a wedding party in the Royal Suite, and everything was included during our stay. All food, drinks, 24/7 driver, a spa treatment a day, guides and lots of smiles were all included in a great price. Judy was wonderful, Boreng was a great driver, and Pichet a great guide. I'm tempted to return even though I've already experienced the wonders of Angkor Wat. The Privileged Floor is truly a privilege!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ed C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 5, 2014 via mobile

Just stayed for 3 nights. Assigned a personal butler Anna n driver Sitair. Anna took care of all arrangements making the holiday an excellent one. Access to all morning breakfast n cocktails at the lounge where waiter Say remembers all our names.

Stayed March 2014, traveled with family
Helpful?
1 Thank CTCHAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 4, 2014

I can honestly say that I have never experienced such great service! Every single member of staff we met was welcoming and treated us extremely well. While the rooms, food and the property itself were really good, the friendly nature of the staff ensured that our short stay exceeded our expectations. We really appreciated the benefits included with the room and the way that the staff structured our stay so faultlessly. I wouldn't hesitate to return!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kawaiitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Bluff,IL
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 2, 2014

We were very happy with our choice of The Privilege Floor at Borei Angkor resort. Even after reading all the positive Trip Advisor reviews, you wonder exactly what to expect, especially in a country where you have never traveled before. For example, would the guide speak good English? would the car be air conditioned? would we be happy with the quality of the temple tours? The answer to those questions is yes. We were very satisfied with the touring arrangements, on the whole. In addition, the hotel was an oasis from the bustling town of Siem Reap. The pool and spa were especially attractive. Our room on the Privilege Floor was spacious with a west-facing balcony. I will say, however, that it was much too hot to use the balcony in the afternoon, so the point of the Sunset room was somewhat lost! Temps were in the 90s during our stay in late February. Fortunately air-con worked well throughout the hotel. I want to extend special thanks to the staff members who welcomed us so graciously, including Victor who met us at the airport with jasmine garlands, Jacky who was often at the reception desk on the floor and Alex, who was not our butler but always greeted us with genuine warmth. In the dining room and lounge I always enjoyed seeing Chenda, the dining room manager, who was very professional and kept things running smoothlly. Thanks also to Mr. Say in the dining room (good luck with your upcoming wedding!) and a charming young lady we saw each day at breakfast, whose name began with C. And like everyone we enjoyed our chats with the bartender, Soukman, who made a "perfect Manhattan" for me several times (note that it was possible to order something aside from the drinks menu of more tropical drinks). Having breakfast and happy hour included in our Privilege Floor package was a definite plus. Which reminds me, I wanted to mention one of my favorite Privilege Floor services: free one day laundry service! When you are visiting temples daily you go through a lot of clothing and it was such a pleasure to have the laundry cart roll up to our door at 5 or 6 each night with freshly washed and pressed t-shorts, shorts, etc. Finally, I wanted to thank our driver Ty, and guide, Mr. Navvy. Ty was the soul of patience as he waited for us at each location, strategically moving the car to minimize our need to walk even further after hot hours of sight-seeing. He always had cold bottled water and towels for us in a cooler, and he kept the car very clean. He was also our driver if we went out in the evening. I recommend Mr, Navvy as a guide if you want detailed analysis of the temple bas reliefs, as well as the history of Cambodia generally. He grew up among the temples of Siem Reap and was a teenager during the years of the Khymer Rouge. As a touring tip, I would avoid the excursion to Lake Tonle Sap, the so called floating village. It was a long dirty ride out there, and the quality of the boat and facilities did not match up to the rest of our experiences.

Room Tip: Siem Reap is not a pretty town, so if you want to see something aesthetic out of your window, ask fo...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DianeMR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Siem Reap hotels
1.9 mi away
The Privilege Floor by LOTUS BLANC
0.0 mi away
Borei Angkor Resort & Spa
Borei Angkor Resort & Spa
#39 of 344 in Siem Reap
4,936 reviews
1.1 mi away
Golden Temple Residence
Golden Temple Residence
#6 of 344 in Siem Reap
1,485 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Jaya House River Park
Jaya House River Park
#1 of 344 in Siem Reap
227 reviews
0.6 mi away
Shinta Mani Resort
Shinta Mani Resort
#9 of 344 in Siem Reap
2,075 reviews
0.8 mi away
Golden Temple Hotel
Golden Temple Hotel
#17 of 344 in Siem Reap
3,545 reviews
Show Prices
Show Prices
Show Prices

Been to The Privilege Floor by BOREI ANGKOR? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Privilege Floor by BOREI ANGKOR

Property: The Privilege Floor by BOREI ANGKOR
Address: National Road 6, Banteay Chas | 4th Floor, Borei Angkor Resort & Spa, Siem Reap 17259, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 344 Hotels in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Privilege Floor by BOREI ANGKOR 5*
Number of rooms: 19
Official Description (provided by the hotel):
The Privilege Floor by BOREI ANGKOR can be found at the 5-star Borei Angkor Resort & Spa up on the top floors. The resort is not far from Siem Reap International Airport, just 15 minutes drive in vehicle and you’re there. The décor of The Privilege Floor by BOREI ANGKOR represents the rich and highly unique culture of Cambodia, which permeates the entire atmosphere of the property. Guests can also take a 15-minute drive to reach the Temple of Angkor Wat and for a night on the town, Siem Reap’s local pub street is just 5 minutes away. The Privilege Floor by BOREI ANGKOR is the most luxurious hotel in Siem Reap, with 49 rooms including top suites. This resort delivers on the promise of true luxury, it is without a doubt the best hotel in Siem Reap, offering guests with two standard options – either Package or Bed & Breakfast. With Bed & Breakfast, guests are personally provided with private round-trip airport transfers and a cellphone with up to 30-minute local call, and also can enjoy an all-day-long breakfast at our Damnak Lounge. On top of B&B, the Package option offers guests with the use of a private car service around the clock, with a driver available at all times. If you need any other assistance, you’ll have a personal host that you can reach by picking up your complementary mobile phone, something you’ll have with you for your entire stay. Your room in this Siem Reap hotel comes with a complementary mini bar, which is refilled on a daily basis. You won’t have to lift a finger while staying in this luxury hotel in Siem Reap, as all your needs will be provided for, including daily laundry service for your clothing. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Booking.com, Hotwire, Travelocity, Hotels.com, Ctrip TA, Priceline, Asiatravel.com Holdings, TripOnline SA, Hotel.de, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your The Privilege Floor by BOREI ANGKOR reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing