This is our 2nd visit to this most amazing hotel experience. We were very fortunate to discover this hotel in 2011 approx. one month after the Privilege Floor became available). This is a fabulous hotel which has a dedicated floor “Privilege Floor”, which offers/includes additional facilities and complimentary services – essentially a Club Floor with lots of extras, it provides one unique aspect sometimes missing in many 5* star club experiences – wonderful staff.
We were intending travelling to Thailand and Laos, but one factor persuaded us to detour to Cambodia -fond memories of the staff and the impact of the trip in 2011. Was it possible to re-create the original experience? On arrival at the Airport we were greeted by Jacky who looked after us on our 1st trip, and here he was smiling face, welcoming us back with genuine kindness and pleasure at seeing us. The smiles on the faces of the staff, throughout our stay, bring back very happy memories.
Room: Our room was spacious, lovely terrace, wonderful treats left for us, fruit, nibbles, free mini bar and lovely bubbly to enjoy on our terrace watching the sun setting. The bed is very comfortable; bathroom spacious superb amenities and all immaculately looked after by fabulous housekeeping, free laundry an added bonus.
Food: The choice at breakfast had increased substantially from 2011– which at that point we found to be perfectly good, however the choice now is expansive and all to a very high standard. We ate dinner in the Privilege Floor Restaurant on 3 occasions, and the food was superb. We did have the added advantage of being guided on suggestions by the amazing Ra Dom who is such an expert on all the dishes offered it made us want to come back each night to try something different.
Bar: Fantastic cocktails on offer – again all free during happy hour, the bar staff all enjoying trying out new requests.
Spa: Calming, tranquil, fantastic staff who look after you perfectly – again one session included in price.
Temples: This is what you come for and well worth many visits, it is good to be able to experience at different times of the day – late late afternoon is quite unique. Again, the guide is included in your package.
Night Life: Buzzing, jumping, great bars, superb music and fantastic night markets – great place to interact with the locals – and of course your courtesy driver waiting to take you home.
Staff: This is THE reason for our return visit:- and I make no apologies for the length of this review……we are a well-travelled couple and as such it is truly amazing to see such a high level of service being demonstrated, there are many high profile 5* hotel chains that would learn a lot from the high standards and approach taken by all the staff in this hotel. You are very aware that these genuine kind, enthusiastic people clearly love their job, and are proactive in asking how they can improve on service and enquire if you have any suggestions/feedback (not something we have witnessed extensively in other hotels). Through the commitment and delivery from the team the hotel delivers 1st class customer service, and you will enjoy a visit that exceeds the expectations of most guests.
Special mention to:
Mr Jacky:- The perfect host: caring, genuine, exceptionally efficient and professional. Nothing is too much trouble and you know you are in very safe hands. We were impressed with Jacky in 2011, and even more so in 2013 – this is someone who demonstrates how much he clearly enjoys his role, and wants his guests to have a fabulous experience in Cambodia, asking for feedback and all requests carried out with the amazing Jacky smile. Jacky is most certainly a major asset in any hotel.
Ms Ra Dom:- What an expert on food, attention to detail, and being very attentive to guests. We were so impressed with Ra Dom, she is truly exceptional and no doubt has an incredible future, so keen to learn and looking for feedback – great personality with genuine warmth and fun sense of humour.
Mr Kim Lan & Sophors: Best cocktails in town….always a pleasure to watch them making the cocktails and more so watching them being creative.
Mr Sokmen: Wonderful barman and the Sokmen laugh will stay with you for years – if you could bottle and sell his laugh you would make a fortune. I saw very quiet couple having a meal, and within 2mins he had both laughing due to his infectious humour – it is truly amazing.
Mr Morgan: Our driver – thank you for your patience.
Mr Sambok: Our guide - , such an interesting person, so full of knowledge, and quite rightly very proud of the Cambodian culture. We were fortunate to have this guide in 2011, and we were delighted to find that we would again have the pleasure of his company. He is a massive credit to his profession, and patiently answers all the many questions.
My apologies to the other members of the team whose names I did not obtain, you all contributed to another fabulous stay. Thank you.
If you want a memorable visit to a fascinating country, and a unique hotel experience -look no further......
- Official Description (provided by the hotel):
- The Privilege Floor by BOREI ANGKOR can be found at the 5-star Borei Angkor Resort & Spa up on the top floors. The resort is not far from Siem Reap International Airport, just 15 minutes drive in vehicle and you’re there. The décor of The Privilege Floor by BOREI ANGKOR represents the rich and highly unique culture of Cambodia, which permeates the entire atmosphere of the property. Guests can also take a 15-minute drive to reach the Temple of Angkor Wat and for a night on the town, Siem Reap’s local pub street is just 5 minutes away. The Privilege Floor by BOREI ANGKOR is the most luxurious hotel in Siem Reap, with 49 rooms including top suites. This resort delivers on the promise of true luxury, it is without a doubt the best hotel in Siem Reap, offering guests with two standard options – either Package or Bed & Breakfast. With Bed & Breakfast, guests are personally provided with private round-trip airport transfers and a cellphone with up to 30-minute local call, and also can enjoy an all-day-long breakfast at our Damnak Lounge. On top of B&B, the Package option offers guests with the use of a private car service around the clock, with a driver available at all times. If you need any other assistance, you’ll have a personal host that you can reach by picking up your complementary mobile phone, something you’ll have with you for your entire stay. Your room in this Siem Reap hotel comes with a complementary mini bar, which is refilled on a daily basis. You won’t have to lift a finger while staying in this luxury hotel in Siem Reap, as all your needs will be provided for, including daily laundry service for your clothing. ... more less
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