First of all, I want to thank Alex, Jackie, Jasmine, Sokmen (the bartender), Bross (our driver), Thet (our tour gide) and Soeum Say (our waiter at Damnak Lounge) for a truly memorable hotel experience that really the bar for every other hotel.
The staff is friendly and accommodating without being servile or obsequious. They say that they treat you like royalty and they do -- you're an honored guest, but there's also a very rare and genuine warmth to the service that's missing in so many places. You really do feel like they're grateful to have you and that they enjoy your presence, and that they really care about making sure that everything is perfect for you.
Importantly, this place is locally owned and locally staffed, and you're contributing to the local economy by staying here.
When I read the glowing TripAdvisor reviews, I was convinced that I should stay here on my honeymoon, even though I was sure that these reviews were over-selling. Shockingly, they're entirely accurate. This place is THAT good, and I have no idea why it isn't ranked #1 in Siem Reap, as it was a flawless experience.
We were greeted at the airport by Jackie and Bross, who gave us each intricately hand-wrought jasmine wristlets. This pleased my wife, who loves flowers (and especially jasmine) to no end. Jackie explained all about the hotel and our package as we took the short drive to the hotel.
Our room was large, spacious, and well-appointed but not cluttered. The staff also left us roses in our room, and placed petals in the shape of a heart on our bed, and prepared a rosewater bath. We had a "sunset suite" with a large balcony, but due to the sporadic downpours, didn't really get to enjoy the outdoor daybed swing.
The room also featured a restocked minibar. Not ten minutes after mentioning to Jackie, in an off-hand manner, that we'd prefer diet coke instead of sugar soda, all of the sugar soda in our minibar was replaced with Diet Coke -- and without us ever noticing, having to follow up, or being told about it. We were also provided with a cell phone to contact Jackie or Alex (whoever was on duty at the time) with any issues -- but of course, there weren't any.
The Privilege Floor is the kind of place that executes perfectly, but doesn't keep reminding you about how they do it. Your offhand remarks are taken seriously. For example, Soeum Say, our waiter, was thoughtful enough to prepare us a list of common Khmer phrases, and even showed us how to spell our names in Khmer script, all in response to an offhand remark about how to say "Thank you" in Cambodian. Sokmen, the bartender, remembered our own drink preferences, and kept asking us if he could give us refills. Bross, our driver, was more than happy to take us anywhere we wanted to go at any point, and spent a lot of time driving us around.
The hotel is not walking distance from the night market or the old markets, but having a 24-hour driver on-call really makes up for that, and avoids the noise and bustle that being located down there would also entail.
The hotel also arranged an excellent tour guide (Mr. Thet) and a cooking class for us (though I'd skip the market tour, as it's not exactly appetizing, though that's not the hotel's fault in the slightest!).
We had a daily open bar for 2 hours in the evening with appetizer buffet in Damnak lounge, which is a really fun place to hang out. Damnak Lounge also features a daily open breakfast, with a continental buffet and an open-order hot food, which you can do at any time until 3pm. Room service was provided promptly and was extremely well-priced.
Jackie was fantastic with arranging everything from the cooking class to coordinating our transportation with Bross and arranging for Mr. Thet to show us Angkor Wat the morning after our arrival. His restaurant recommendations were spot-on, and his assistance really made the trip flawless.
Finally, on the way out, Alex accompanied us to the Airport. Because we had changed some travel arrangements last-minute, he spoke to one of the airport policemen who (for $10, a fee we were happy to pay) walked us through the airport and made sure everything went flawlessly, like the rest of our stay in Cambodia.
I cannot recommend this place highly enough, and I've already told all my friends and family that they need to stay here if they come to Siem Reap. At around $225 per night, it wasn't cheap by local standards, but it included a daily open bar, a 24-hour driver on-call, the world's best staff, daily breakfast or lunch whenever we wanted to eat it, a gorgeous room, and airport transfers.
- Official Description (provided by the hotel):
- The Privilege Floor by BOREI ANGKOR can be found at the 5-star Borei Angkor Resort & Spa up on the top floors. The resort is not far from Siem Reap International Airport, just 15 minutes drive in vehicle and you’re there. The décor of The Privilege Floor by BOREI ANGKOR represents the rich and highly unique culture of Cambodia, which permeates the entire atmosphere of the property. Guests can also take a 15-minute drive to reach the Temple of Angkor Wat and for a night on the town, Siem Reap’s local pub street is just 5 minutes away. The Privilege Floor by BOREI ANGKOR is the most luxurious hotel in Siem Reap, with 49 rooms including top suites. This resort delivers on the promise of true luxury, it is without a doubt the best hotel in Siem Reap, offering guests with two standard options – either Package or Bed & Breakfast. With Bed & Breakfast, guests are personally provided with private round-trip airport transfers and a cellphone with up to 30-minute local call, and also can enjoy an all-day-long breakfast at our Damnak Lounge. On top of B&B, the Package option offers guests with the use of a private car service around the clock, with a driver available at all times. If you need any other assistance, you’ll have a personal host that you can reach by picking up your complementary mobile phone, something you’ll have with you for your entire stay. Your room in this Siem Reap hotel comes with a complementary mini bar, which is refilled on a daily basis. You won’t have to lift a finger while staying in this luxury hotel in Siem Reap, as all your needs will be provided for, including daily laundry service for your clothing. ... more less
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