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“Last Minute Luxury”

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Sokhalay Angkor Villa Resort
Ranked #38 of 292 Specialty Lodging in Siem Reap
Reviewed March 25, 2014

Two days away from flying from Ho Chi Minh City to Siem Reap, Cambodia we thought we would check out the accommodation.

Lucked out by using booking.com to pick up a last minute bargain. $201 USD for 3 nights in a luxurious villa overlooking a magnificent pool. The rooms were so palatial you could have been on a tropical island paradise. 5 star hotel and 5 star service. Check out their website as we did.

I must also tell you that the breakfast spread was the very best ever in all our travels in all sorts of hotels.

This place simply stunning

Bill and Disa

  • Stayed: March 2014, traveled as a couple
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Thank Billytre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bunieng, Resident Manager at Sokhalay Angkor Villa Resort, responded to this reviewResponded April 18, 2014

Dear Bill and Disa,

Greetings from Sokhalay Angkor Villa Resort !

We were very happy to receive your valued compliment toward our Villa. As per your experiences there is only one Resort in town which relives our culture and providing you a tropical island pool which largest in town.

We do look forward to welcome your and your friends or business partner back home again soon.

Kindly let us know if there is anything else we can do for you from our Amazing Resort and Villa.

Have a wonderful evening !

With my best personal regards,

Bun-ieng, KOU
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (371)
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Reviewed March 20, 2014

My husband and I had a great stay at the Sokhalay for four nights in March 2014. Our Poolside Villa Room was spacious with a large comfortable bed, lounger sofa and large screen TV. We also had our own balcony--a great place for afternoon tea and lunch--overlooking the pool.

In the evenings a band from the Philippines sang popular, easy listening songs by the pool. That was where we would have our evening cocktails and dinner. The food was tasty in general, especially the Asian cuisine. Some of the Western menu items, while acceptable in taste, were not similar to those found in the West. The hummus on Mezze plate tasted like white miso paste and the baked beans served in the breakfast buffet were probably made from soya beans. The hotel does provide taxi/tuk-tuk service to the "downtown" area. I can strongly recommend Haven Training restaurant on Sok San Street, near the popular Pub Street.

I used the spa twice and received good service. The spa facilities are beautiful, but the spa needs to do some minor tweaking to elevate its services to a true five star experience. Some suggestions:
- provide disposable panties so the more modest massage customers can feel more comfortable
- place flowers in the bowls underneath the massage tables; I stared into an empty bowl during my massage.
- play soothing background music during the massage; it was dead silent during our massages
- provide a comb for the customer; my hair was a mess after my massage and I finger combed it

The staff are all eager to help and quite attentive. However, the level of the English proficiency varies widely. If you ask anything outside the norm, you get a blank look. For example, we arranged for a massage after a hot day of touring. We asked to take a shower first, but the staff did not understand our request until we pointed to the shower stall. The staff, however, was good at asking it the massage pressure was too strong or too weak and how we were feeling overall.

Our reservation included airport pickup. My only complaint about our stay was the lack of response to my emails asking for confirmation regarding airport pickup. After two attempts, I figured that I probably would not receive an answer and if no one was at the airport to pick us up, we would just take a taxi to the hotel. However, a nice driver from the hotel was at the airport holding a sign with our name on it.

I strongly recommend arranging for a private tour guide with a driver; there are many good ones recommended on Tripadvisor. The average price is about $65/day for the driver and guide; extra for going to Banteay Srei (+$20) and Beng Melea(+$40). This save you from the hustlings for tours by the hotel staff, taxi and tuk tuk drivers. (If you do not have a tour arranged and do not want this constant hustling, just tell them you already have a guide.) I would opt for a car tour rather than tuk-tuk because it it faster (especially if you are going to Beng Melea), dust-free and air-conditioned. Cambodia is humid and hot, and it is so nice to get an ice cold water after a tour of one temple and then sit in an air-conditioned car enroute to the next temple. Plus the tour guides know where to avoid the crowd to see the sunrise over Ankor Wat.

All in all, we had the most marvelous stay and I would return in a heartbeat. It was low season during our stay and we like the quiet, relaxing pace of the hotel.

  • Stayed: March 2014, traveled as a couple
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Thank Virtual_Jade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

This hotel had mixed reviews when we selected it, but didn't have too many choices in December's peak season. There was one reviewer who hit the nail on the head, and my review will be quite similar. The initial impression was great. We were picked up by hotel staff at the airport, a young guy who seemed a little over eager. We got fresh moist towels in the transport that took us on the 10 minute ride to the hotel, and waited comfortably on a couch to be checked in by the same person. The guy checked us in, but seemed very eager to explain all the things that we could do in Siem Reap, and then seemed intent on signing us up with a tour company. We already had a tuk-tuk driver recommended to us and arranged for the next morning, so eventually we somewhat forcefully had to say "we are tired and just want to go to our room and don't need any tour services".

The next morning's included breakfast buffet was a spectacle and disaster. The food was very average - nothing that I would spend money on, and staff couldn't understand the simplest instructions. Eggs with no oil? 1 ladle of oil for each egg. Egg white omelette? 2 fried eggs coming up. We brushed off the language gap and ate something before leaving on our tours. Tip: Watch out for the bus fulls of Korean and Japanese tourists. They grab all the food they can, cut you off, and leave the tables in a mess.

When we came back we reminded the front desk that the power had gone out in our room in the middle of the night. We got back to our rooms to find out that every time we turned on the air conditioning, the circuit breaker tripped. I'm an electrical engineer, so obviously I know it's a load issue. That night we had multiple power outages again. The front desk tried to assure us that it was a government power cut, but how come the street and other rooms still had power? Clearly not a well thought out response on their part. They tried to ask me questions about whether I tried various things when I called at 3 am. Is it really my problem to fix? I've had better service at a 3 start holiday inn.

The next day after our tours, we went for a swim. We ordered some food by the pool. Our food was about to arrive and I flagged down the staff person I had asked 15 minutes ago for towels since the cabana was out. I was then told the hotel had run out of towels. How can a hotel run out of towels? And what am I supposed to do? I just got in the pool and need to dry off since my food is about to be placed at our table.

After a rather unpleasant stay overall, we asked for a cab to be called to take us to the airport at 6:30 am. At 6:40 we were at the front desk waiting, yet no cab. They had decided to pool all the guests together to take them to the airport and save on gas. I asked about our cab, and they said "don't worry, the airport is only 5 minutes away. You'll still make your flight". I reminded them that I asked for a cab at 6:30, not advice on what to do in order to catch my flight. Finally at 7am we left with 6 other people in the same bus that brought us to the hotel.

Much to be worked on - the property itself is beautiful, but the experience is only as good as the service. For the over $300 a night we had to pay for this place, it was the least satisfactory, considering we had stayed at many other hotels like the St. Regis, Mandarin Oriental and Le Meridien for less in the region. If you want to price and call yourself at 5 start hotel, you need to deliver better than Holiday Inn service - and in this case, that would be an insult to the Holiday Inn because I've stayed there as well and had excellent experiences.

  • Stayed: December 2013, traveled as a couple
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1  Thank Magnanimal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

I arranged this for my daughter and her friend as their final destination in Cambodia before coming home. They were a little weary after their travels and they both thoroughly enjoyed some luxury and relaxation, with a beautiful villa room looking our over the pool. The team at the resort were amazing to deal with online - always prompt to respond and very obliging of special requests. Special thanks to the Sokhalay Angkor Villa team for some much needed pampering! Photos were amazing and I can't wait to go there myself one day!

Stayed: March 2014, traveled with friends
Thank CKerr3814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2014

This hotel is a T&L photo come to life. We stayed in the two story villa. The first floor was one bedroom with living room area and big screen tv and outdoor patio facing the pool. It also had a kitchen/dining room with appliances, pots, etc. Second floor was a second bedroom set up like the first floor, and a room set up like TV viewing room, with an even bigger screen tv. This living room could easily accommodate 4-8. Each village faces the huge pool on one side, and a street scene on the other, with tropical landscaping around the "town." Benches are in front of each villa, as only battery powered cards go through the town. You can request the cart to come and get you...to meet your tour guide at one of the two main entrances to the property, or to take you to the spa or office, etc. Helpful staff which does not really speak english. They know key words. If you need to communicate complex issues, look around for a high level manager- they tend to have more foreign language skills. The buffet breakfast was a disappointment- had it been better I would have given the hotel 5 star. You have to request the espresso coffee- if you just ask for coffee or tea the staff points you to the diluted beverages sitting on the buffet table. The breakfast did NOT have made to order stations of either local, asian or western cuisine. Compared to other hotels in Viet Nam, the breakfast would get a "poor rating," however I do not know how it compares to other hotels in Cambodia. The location of the hotel was in the main strip of town where the big hotels are. You take a cab into town for restaurants or shopping- 10 min, and a short ride to the temple ruins. We enjoyed lunch and drinks at the pool side. AC worked well- much needed. Big bathroom with jacuzzi in addition to shower.

Room Tip: villas are great. I think there are less costly rooms in the "building." I never saw the...
  • Stayed: March 2014, traveled as a couple
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2  Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2014

This is one of the best places we stayed in all our travels throughout Asia. The villa style room was very nice and fairly large with an open layout. It is close enough to everything that it is easy and affordable to get anywhere you need to go in the area by tuk tuk or taxi. The hotel provides a car and driver for an a good day rate and we chose this option for 2 days to tour the temples. Our driver by the name of Seiha So was excellent providing us with a lot of insight into Khmer culture and he quickly became a great friend also. The hotel provided a very relaxed atmosphere to "de-stress" from our hectic work lives. Thank-you!

Room Tip: We had a room at the back of the property which provided a descent amount of privacy.
  • Stayed: December 2013, traveled as a couple
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1  Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2014

Not close to restaurants or shops, but you can easily & cheaply take a Tuk Tuk wherever you need to go. The hotel staff is very, very helpful. They speak enough English to set up pretty much anything for you. They picked us up from the airport, made dinner reservations, suggested temples to visit, etc. The hotel property is quite large, and they have carts to take you from point A to point B, although they really aren't necessary unless you are hauling large bags. The property is full of flowers, trees, birds- quite lovely. Also, the hotel pool (salt water) is built in a large circular structure around the bar area. You can swim laps -and under a couple quaint little bridges. The breakfast is GREAT. LOTS of options. The room itself wasn't all that luxurious, but the amenities made up for this. I recommend this hotel.

  • Stayed: February 2014, traveled as a couple
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Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sokhalay Angkor Villa Resort

Address: National Road No. 6, Siem Reap, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 292 Specialty Lodging in Siem Reap
Price Range: $48 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sokhalay Angkor Villa Resort 4.5*
Number of rooms: 151
Official Description (provided by the hotel):
Sokhalay Angkor Villa Resort offers an ultimate relaxation and rejuvenation experience. With its key location, guests can conveniently access to the city's must-see destinations. Siem Reap Airport, the Pub Street and the famous UNESCO site Angkor Wat can be reached within short drive. At Sokhalay Angkor Villa Resort, all rooms are beautifully furnished and equipped with standard amenities. Experience the resort's spa and fitness center where guests are able to relax and enjoy the landscape of tropical atmosphere. To ensure that guests are having a pleasant time during the stay, the resort also offers recreational facilities such as swimming pool, library, including day trip. Guests can opt for other leisure activities such as jogging. Offering comfortable stay with top-class facilities, Sokhalay Angkor Villa Resort is a perfect venue to spend the unforgettable stay in Siem Reap. ... more   less 
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Also Known As:
Sokhalay Angkor Hotel Siem Reap
Sokhalay Angkor Resort And Spa

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