After reading the previous reviews I'm wondering if I actually stayed at the same hotel? I certainly wasn't part of a 'scam'. I was met by a lovely tuk tuk driver Thea off the boat in Siem Reap from Phnom Penh. I was alone and had nowhere to stay so he suggested here, but he also said if I didn't like it he would take me elsewhere.
I had no problems checking in, the staff were lovely and showed me to a room on the ground floor. HUGE bed, clean sheets and a large bathroom which is basically all I needed for my stay, so I did.
I only stayed for 5 nights so I wasn't worried about the room being cleaned everyday. If I had asked I'm sure they would have. There is a laundry service, clothes came back clean (except white t-shirt-but what was I thinking???) Wifi is available in reception.
On one of the days I needed to go to the market and one of the staff offered to come with me to help with haggling etc. Very helpful and handy! It was also nice to chat and spend time with a local.
The hotel itself was off a quiet street but not too far from the market and town, and the pool a welcome relief after a day at the temples.
The only downside I could see was sometimes the service was very relaxed, which for me is not a problem but others may not like.
I strongly recommend chatting/hanging out with the locals. My experience in Cambodia could not have been better. I cannot wait to go back next year and I will be staying here again!
Thanks everyone for the stay! from 009!!!