We stayed at Frangipani last week, selected because of the rave Trip Advisor reviews. We were unfortunate from the start as we booked a garden view room, which turned out to be a room with a view of a roof. However, we were offered another room and the problem was resolved. Thank you to the lovely man at the front desk on duty that evening who organised for us to change rooms. The young girl who was on duty with him was a complete annoyance throughout our stay. She was obsequious to the point of grovelling, but when asked a question about something in Siem Reap, or even about the hotel, never knew the answer to anything.
Breakfast is delicious, plentiful and lots of choice, with eggs freshly cooked. However, if you are offered a take away picnic breakfast if you are going to Angkor Wat at sunrise, the picnic comprises a banana, 2 slices of banana cake, a small bottle of water, a tetra pack of juice and two slices of bread with a little container of jam. There is a fork but none of the boring and basic foods offered required a fork. There was nothing with which to spread the jam on the bread. I thought the picnic breakfast was just awful. It was packed and given to us the night before.
The pool is small, very clean and there are several lounges around the pool to use; also a couple of sets of tables and chairs.
The bedrooms are nice, with four poster beds. No bar fridge. The bathrooms are incredibly tiny with the toilet pedestal wedged in tightly between the bath and the vanity. The soap supplied by the hotel is the smallest, thinnest piece of soap I have ever seen and the towels were white and see-through thin. The shower is over the bath. There was no hot water in our room for the duration of our stay; it was tepid at best.
The hotel's website states that rooms have flat screen TV. The first room we were allocated did not; the second room which we accepted did.
What lets this boutique hotel down is the level of competence of some (not all) of the staff we encountered. As an example, on our first morning, I asked a young man at the desk if he knew where I could locate a tailor and he had no idea what a tailor was. I walked out of the hotel, turned left and right next door to the hotel is a tailor. I would not recommend that anyone use that tailor though, because my brand new silk blouse, which needed the hem taken up, was ruined forever.
I found that many of the front desk staff speak very poor English and communication was difficult. I speak more than one language, so am very aware of how to use uncomplicated language in order to get a message across. For some of the staff, even this simplified wording was beyond their comprehension. The staff are all friendly, smiling people but there is more expected of hotel front desk staff than that.
I do not believe that the property is worthy of the rave reviews that it has received. It was OK; not great and we would not stay there again.
- Official Description (provided by the hotel):
- Frangipani Villa Hotels consist of three boutique hotels providing nice and comfortable accommodations. The accommodations consist of Frangipani Villa-60's and Frangipani Villa-90 in Phnom Penh and Frangipani Villa Hotel in Siem Reap, the city which is full of ancient temples. The Frangipani Villa Hotel property is a more recent property designed in art deco style in combination with traditional Khmer architecture for interior and exterior design and it is a stylish boutique hotel with some contemporary touches. The hotel is located in the heart of Siem Reap, a short tuk tuk ride from the city’s popular Pscar Chas Market to Angkor Wat and providing ready access to other sites. The hotel is also 2 minutes walk from a mini-mart, coffee shop and ATM. The hotel provides a selection of suite, double and twin rooms. Comfortable seating for relaxing at any time of the day or for informal meetings is available on the roof top terrace and near swimming pool. ... more less
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- Also Known As:
- Frangipani Villa Hotel, Siem Reap Hotel Siem Reap