We went to Circle following a recommendation from a friend. I had high expectations as it was in a 5 star hotel but I was seriously let down. The service was no where near what you'd expect from a 5 star hotel restaurant and the food was average but very greasy.
I had made a reservation a few weeks before our visit but we were queried twice about our reservation, once on arrival and also during our meal when the waiter enquired whether it was the restaurant we had originally booked to visit.
Following on from that the waiter presented us with two folders, which I thought were the menus even though there were 6 of us. Mine was the drinks list in a larger folder so I assumed that the other smaller folder was the menu for food and that we were expected to pass it around. Eventually we all realised that both folders were for drinks and so we asked a waiter to bring the food menu to us. We had to chase three times for the menu even though the restaurant was empty. We were basically sitting in the restaurant for around 15-20 minutes without knowing what there was to eat!
The menu included both Western and Khmer dishes however we decided to order the 5 different Khmer set menus to try between the 6 of us and also some starters to share.
Whilst waiting for the food we asked to sit outside as there would be a Cambodian dance show that evening. It took around 15 minutes just to organise a table for us outside and to take our drinks, even though there were tables already laid out, and also one of the waiters started to lay our table inside the restaurant before having to take it all off and lay the table outside for us.
I did feel very disappointed about the poor service. I am not sure whether it was down to a lack of training for the staff however the friendly restaurant manager, Jacques, had worked in Claridges, London, and The Maze, London, so would have had ample experience of managing fine restaurants.
The food was also a disappointment too. Each of the set menus include a selection of Khmer dishes in small portions. It was very interesting to taste each one but after the meal we felt uncomfortable as the food was very greasy and oily.
The price of the food was comparable to Western fine dining restaurants but unfortunately it could not match their standard.
I'm quite disappointed that I didn't have the same experience as the other reviewers. I would not recommend this place. On the other hand the Soup Dragon off Pub Street was one of the cheapest meals we've ever had and the food was much more enjoyable. Don't waste your money at Circle, instead go and eat in the town instead.
Lastly, I must give credit to the dancers and performers in the show, they were very entertaining and were the only highlight of a overrated evening.