My mom and I are Chinese, we went to Siem Reap from Feb. 21 to Feb.25. On Feb. 23, I forgot to lock the suitcase before we went to see the sunrise, and when we came back after dinner, I found my money was gone. All my 637 dollar and 685 ringgit!!! Manager of the hotel said that, they didn't take the responsibility for any loss, it's all my fault. Well, I have a travel insurance, what I need is just a report. I call the emergency number 012-969991, but no one answer the phone! I just ask the manager for help, but he even don't know the phone number!!!
After the cops come, they just asked me and the housekeeper what happened. When the housekeeper explain, I found she knew what I put in my suitcase, and she even knew exactly which is at the bottom and which is on the top!!! After I scream for investigate, they search the room, and then just standing there chat with the housekeeper!!! Cops said that they cannot find the money, and also cannot find the thief. If I wanna make sure the housekeeper took my money or not, they can take her to swear just like what they did in ancient times!!!
Finally, cops gave a report in Cambodian to the manager, and ask him to translate into English for me. All the tourist cops CANNOT SPEAK ENGLISH!!! But the manager took the report away,he said that they don't take the responsibility, if he gave me the report, that means it's their fault!!! I explain to them again and again that I just need a report to prove my loss, so I can go to claim. But he didn't gave it to me, he just said that he will discuss with the police and gave me a final answer the day after, because they are tired, they wanna go to sleep!!!
The day after a Cambodian-Chinese lady heard we talking about my loss in the hotel, and she helped us to argue with them. The manager refused to give me that report, because he's afraid that I would sue him, even I explain several times that I just want to claim!!! No matter how many times I ask them to call the cops, the manager just told me that the cops won't show up. They just don't take the responsibility, and they just won't gave me the report!!!
They said that they own another hotel near old market, and they have lots of guests. They don't care about their reputation.
Finally, with the great help of the Cambodian-Chinese lady, I got $200 from the hotel.
Next time I'll remember to take all the money with me!!!!
Because there's no law at all!!!!!
- Official Description (provided by the hotel):
- New Team New Services New facilities New ways to Make you smile Oct. 2011. New and improved Angkor Pearl ensuring the best value in Cambodian Hotels run and managed by Cambodian-Americans. At Angkor Pearl Hotel, we pride ourselves on quality of service on a genuinely high level and an emphasis on catering to our guest’s every need with courtesy and warmth. Angkor Pearl Hotel is Cambodian owned, operated, and managed by Cambodian Americans since February of 2010. The story behind the pearl dates back years when Cambodia gained independence from France and King Sihanouk called the Capitol "The Pearl of Asia." Hence, we call ourselves The Pearl of Siem Reap. The Angkor Pearl Hotel is conveniently located in the heart of Siem Reap. A brisk 10 minute walk lead you to the center market where you can shop for food, clothes, souvenirs, and many more. Getting to the Temples is just as easy. A scenic 15 minute drive will take you back in time to the Khmer civilization where you will discover all of Angkor’s natural beauty. ... more less
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