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“Thankyou to Chanthy & Mr John”

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Terrasse des Elephants
Ranked #174 of 361 Hotels in Siem Reap
Reviewed December 1, 2011

This hotel is situated in the best location. Walking distance to the markets and Pub Street where all the great restaurants and bars are. The Hotel staff are so friendly and welcoming and room service is very quick and always with a smile. The rooms are different but thats what we wanted - little fountain in the shower area - the design was fabulous. The curtains though need to be thicker and bigger - please replace. After a long day at the Temples, we ordered a massage to our room and was wonderful. THe Receptionist Chanthy was so friendly and helpful and made our stay perfect. Chanthy organised all our tours and we were very happy with our driver and english speaking guide that she organsied. Chanthy also reccommended the hotel restaurant which we enjoyed and the staff there also very friendly. Mr John was also very friendly and brought our yummy food to our room when we wanted room service or drinks by the pool. The pool is on the roof top and is so refreshing in the gardens on the roof. Our stay would not have been so comfortable or enjoyable if it wasnt for the lovely friendly and welcoming charm of Chanthy. Thankyou Chanthy for our memorable stay in Siem Reap, and beacuase of you and your service, we will stay there again - so make sure you are there for us! Your customer service is perfect and we have told lots of our friends about your beautiful service. Thankyou to Chanthy & Mr John.

Room Tip: all rooms are unique at this hotel
  • Stayed: September 2011, traveled with friends
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Thank Angela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 27, 2011

What a great hotel. Decorated with unique decor from the area, this hotel does not feel like four walls and what you get almost everywhere else.

My room was at the top just off the fantastic pool. Huge room with a replica ruin as a waterfall in the bathroom.

The location was exactly what I wanted right at the heart of the town and 2 minute walk from pub street.

Very clean and comfortable and great value for the money. Other posts have mentioned the noise being located so close to all of the restaurants and activity. While I heard some noise, it was not unusual and did not disturb me in any way.

Room Tip: The room I had was great due to size and unique decoration. Right off the pool. It was a superior...
  • Stayed: November 2011, traveled solo
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Thank goldmine44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2011

The hotel is very centrally located close to all pubs and restaurants. The reception staff is friendly and moderately helpful ( they will help you with tuk tuk and other sightseeing arrangements, but they will recommend only their restaurant like others do not exist ). The staff at the bar / restaurant area is very very very slow. The breakfast is rather poor. now the rooms. They are masterfully decorated in Khmer / Angkor Wat style. But the ornate stone carvings are difficult to clean, they collect dust and for me dust means allergy. The pond with water flowers and the fountain are a nice and romantic touch but they sure add extra humidity. Strange squeaking insect, a resident of the room, did add to our experience. The supply of hot water is not steady, the shower needs at least a normal curtain. It is made for looks not for convenience. On the whole my recommendation is to book one night at the Terrasse, enjoy it and move on to a more comfortable place.

  • Stayed: November 2011, traveled as a couple
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2  Thank ledmowvie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2011

You love it or probably hate it. I loved it! Lovely roof pool and garden right in the heart of Siem Reap, right next to all bars, restaurants and the famous night market. Rooms are very different to anything I've seen before: water fall in the shape of Angkor Thom temple! Very large and comfortable rooms, absolutely lovely staff! Great breakfast, and very good restaurant as well. Really loved every second at Terrasse des Eléphants and would definitely recommend it!

  • Stayed: November 2011, traveled as a couple
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Thank MLR881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2011

This hotel has a great location next to pub street and lane with all the restaurants. It is far away enough though not to be disturbed by any noise. The pool is really nice too. Other than the location and the pool you couldn't help but think the rooms were a little odd. I had an 8 foot water feature in the shape of Angkor wats middle Temple! Sure, it is right on theme I suppose but I thought it was a bit odd. The room was massive and you could have done so much with it if it didn't have that in it.

The staff were good although in keeping with hotel staff in the rest of Cambodia you get the impression they are still finding their feet. It's not a criticism though. When you hear what the country went through less than 30 years ago it is a miracle how far they have come.

The prices were probably higher than I would expect for this hotel but not massively so. it is ideally located and a good choice all things considered.

  • Stayed: November 2011, traveled solo
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1  Thank thedeadlysubmarine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2011

So much to say about this hotel. The staff is efficient and friendly and handled our every request without issue. The rooms are spacious and quirky - a water fall and pond in every room. And contrary to the last reviewer, we really liked the breakfast buffet. Fresh fruits and breads and a made to order eggs station.

We stayed 4 nights and then moved on to Phnom Penh. After 2 nights in PP we missed Siem Reap and contacted Terrasse in the hopes of returning the next day. They responded immediately with room arrangements and welcomed us back with open arms.

I look forward to my return to Siem Reap and to Terrasse Des Elephants. It can't come soon enough.

Room Tip: standard rooms are large and well appointed. small balcony, tv, minibar/fridge. Superior rooms are...
  • Stayed: November 2011, traveled with family
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Thank RhondaMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2011

Visited as a family - 2 Adults and 2 children (age 9)

Stayed in room 402 (Rooftop family) very big even with 2 stretcher beds. Room has 32' TV with dvd player

This was our second visit and just like the first everything ran smoothly. The staff are fantastic, the hotel is very quirky (in a good way) and the location has to be one of the best (markets are a short walk away, pub street a short walk away, everything else a quick US $1 ride away)

Kids love the rooftop pool - which is a godsend after a day of temples or out on the lake

Things to note for families with young children. Pool is quite deep and not suited to toddlers or children not confident in water. There is no lift, only stairs. The room we had is all open plan including the shower (the toilet is private - thank goodness)

Only gripes: The bar up by the pool was unattended at the end of the day which meant ordering from your room - which was a pain (in the end I went across the road and got drinks because it was faster). Also the newly introduced breakfast buffet is a waste of time (we went around the corner and got a great breakfast)

In conclusion: Great location, ideal for families with older children, breakfast and bar service could be improved

  • Stayed: November 2011, traveled with family
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1  Thank AotearoaExpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Terrasse des Elephants

Address: Sivatha Road, Siem Reap, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#69 Romantic Hotel in Siem Reap
#123 Spa Hotel in Siem Reap
Price Range: $33 - $71 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Terrasse des Elephants 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
The hotel is very conveniently located in the heart of Siem Reap town. Surrounded by galleries, boutiques, restaurants & cafes, the central bus station, the Old Market (Phsar Chas) and the Pub Street, our hotel guests have everything in just 3 mins walking distance. The hotel is a perfect place to start your explorations of one of the world's architectural wonders, the famous temples of Angkor. The hotel is approximately 6km from Siem Reap International airport. ... more   less 
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Also Known As:
Terrasse Des Elephants Hotel Siem Reap

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