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All reviews free afternoon tea games area mini suite pub street family suite tuk tuk foot massage angkor wat amazing hotel offer free welcome drink an oasis breakfast was delicious complimentary massage fried rice the hotel manager the hotel offers
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7 - 12 of 519 reviews
Reviewed January 17, 2020

My friend and I stayed in a mini suite here in January 2020 for 3 nights. The staff was exceptional. They were so welcoming and helpful throughout our stay. They provide complementary water bottles anytime you need at the front desk or in you room. They will go above and beyond to attend to any needs that come up. For instance, I needed safety pins, and they ran out and bought some within 10 minutes even though I told them it was not necessary. Impressive! The ladies who work at the restaurant and bar are absolutely lovely. One in particular, named Somas, was very sweet and provided memorable and wonderful service.

Our suite itself was not exactly as pictured (slightly different layout) but it was still nice, clean, and very spacious. My one complaint was that the shower water was sometimes cold. The staff provided complementary fruit and water every day which was nice. This is Cambodia, so you might see a little lizard or bug here and there, but the staff will remove it promptly if you call and ask.

Regarding transportation, they provided complementary airport/ferry port transfer. They also have tuk tuk drivers that will drive you to town for free. You will just need to pay for the ride back. They will take you to and from town if you just need to quickly drop off something or stop by somewhere (e.g., laundry) for free. But tipping them is always nice. The hotel front desk can also schedule taxi services for other places (e.g., Angkor Wat temple) but it works out to be much more expensive than if you were to call your own taxi/guide.

The hotel also provided a complementary foot massage at their spa which was lovely. The complementary breakfasts were absolutely amazing too! Food is delicious and always presented so beautifully. You can order anything and as much as you want from their breakfast menu. You can also order a to-go box for later and coffee in a to-go cup. If you have to miss breakfast because you have an early morning tour like we did at 4am, then they will pack a breakfast box for you and have it ready at the front desk before you leave.

They also have tea time with delicious snacks and a variety of teas daily between certain times. The amenities (gym, game room upstairs, spa, pool) are all very nice as well. But my main qualm was that the prices were really expensive, even for American standards. If you want to do laundry, I would advise taking your laundry to a laundry place in town. There's one right down the street as well. The restaurant and spa services are more expensive than what you will find in town as well. Despite that, we really loved this hotel and the staff made our stay very comfortable.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
1  Thank 335shilpah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2020

The location is fabulous: close to the action and still an oasis-like feeling around the magnificent pool, luxurious gardens and spacious villas.
The staff is very devoted and helpful!
We felt at home!

Date of stay: January 2020
Trip type: Traveled with family
Thank Sotrumen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2020

Upon arrival after a short flight from Singapore, their driver picked us up and transported us to the hotel where we enjoyed a cold welcome drink while our rooms were being prepared. A luxurious pool was a welcome respite from the heat! The service was wonderful, the accommodations comfortable and we enjoyed the complimentary foot massage! The breakfast buffet was incredible, with tons of fresh fruit and a full breakfast cooked to order, if desired. Close enough to town, just a short ride by tuk-tuk!

Room tip: Room 4-3 was upstairs, spacious suite and had a nice balcony overlooking the pool.
Date of stay: December 2019
    • Location
    • Rooms
    • Service
Thank BARBARA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2020

Beautiful property, exquisit Asian cuisine and fantastic massage.
It was the most amazing, kindest, sweetest, thoughtful and accommodating staff. They really went out of their way to be helpful. They paid for a tuktuk to get to the pharmacy when needed and they were very caring. A 5 star hotel with a 10 star staff.

Date of stay: January 2020
Trip type: Traveled on business
Thank Vicjevicje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2020 via mobile

I believe this should be rated as a 3 star hotel. The staff was nice but there was a day I asked the front desk for my room to be cleaned and it wasn’t done, which was disappointing. We had friends in the next room and they kept running out of hot water but we didn’t have a problem with ours. The restaurant food was expensive (for Cambodian standards) and not very good but the staff was nice and helpful. I recommend eating outside the hotel for lunch and dinner. The gym was very outdated. To access the hotel, you have to go through a sketchy alley.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank diane_ph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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