i am afraid i have to rate this hotel very low on the scale because of a major lapse and cardinal error committed by the hotel. we booked and paid for our accommodation on agoda a year in advance and when we arrived they did not have 2 of our rooms and had recorded our arrival as being 2 days later. they kept on insisting we should be arriving later despite us showing our vouchers which showed our correct arrival date. it took them 2 hours to give us rooms which were not the rooms we booked, but cheaper rooms which were cramped and uncomfortable compared to the suites we had booked and paid for. they also tried to put 3 people in a room with 2 single beds and didnt seem to get it when we explained that 3 into 2 does not go, when we are talking about people and beds. throughout the whole process we were made to feel like we were in the wrong and we were left sitting in reception for 2 hours without being told what was going on and when we approached the reception desk and asked what was going on we were told to sit down. otherwise, the hotel was pleasant enough but the whole arrival experience leaves me cold about this hotel.
- Official Description (provided by the hotel):
- Central Boutique Angkor Hotel features non-smoking rooms with a private balcony that offer views of the pool and garden. Surrounded by a tropical landscape, this hotel has 3 dining options and provides free Wi-Fi. Air-conditioned rooms at Central Boutique come with modern decor and have plenty of natural light. Each room is equipped with a cable TV and bathroom with a bathtub.Bamboo Restaurant serves a fine selection of Asian and European dishes. Other dining choices include refreshing drinks at Orange Bar and the Poolside Terrace. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Central Boutique Angkor