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“Nice resort” 4 of 5 bubbles
Review of Pacific Hotel & Spa

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Pacific Hotel & Spa
Ranked #69 of 338 Hotels in Siem Reap
Certificate of Excellence
Queensland, Australia
Level Contributor
148 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Nice resort”
4 of 5 bubbles Reviewed July 3, 2013

I stayed here for 3 nights with husband and daughter. It's close to the airport but not as close to town as most other hotels and resorts. There is a hospital on one side and a service station on the other but it is quiet despite the 4 lane road that it's on. The rooms are quite spacious - we had a family room which had a king bed plus a king single. Bathroom had both bath and shower. Floors are timber and rooms have solid timber furnishings. Foyer is really lovely, as are the staff. Our daughter loved the massive, warm pool. I had a back and shoulder massage that was pretty awesome. We had dinner one night in the restaurant where a set menu with 4 courses is very good value or you could order off the menu for fairly reasonable prices. The second night we had dinner at the poolside bar which was also quite affordable if you could have a a couple of drinks first during happy hour (5.30 to 6:30 - two drinks for the price of one) . It had a western menu with burgers, chicken panini etc. We loved the live music - a trio singing a great range of mainly 80s and 90s music. On the third night, after a huge day at the temples, a river cruise etc, we discovered the boutique restaurant across the road - Maison D'Angkor which served delicious meals and very affordable drinks in a lovely poolside ambience. The hotel was excellent value for money but If i was to come back, I would probably book somewhere closer to town. Thank you to the lovely friendly staff though.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TanG68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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500 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

This is the first time in Siem Reap, Cambodia. I just have look into tripadisor.com have I found a good hotel near by Siem Reap international airport about 5 minutes. On our arrival date, we got very warm greeting by front office staffs and Manager Mr. Dilux he is very friendly and helpful. Our room is amazing, comfortable bed, air con working well, complimentary two bottle water very day, everything in our perfect. The breakfast was great, many chose and very warm service. The tuk tuk available front the hotel only $1 to the town. Great place and for value. I will be back in near future in my trip.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svay Pak
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

The rooms are spacious, clean and comfortable. The staff is very accommodating. The brakfast buffet is massive! The quality is very good as well. The pool is very large and well kept. A great place to stay.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SvayPakBridget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
64 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed June 24, 2013

The hotel is located right at the end (or beginning) Siem Reap in the airport side, little far from the center. Directly next to the hotel is a petrol station with a large above-ground fuel tanks (in the store to buy large bottles of chilled water). We were there 5 nights so we can evaluate more than just the first impression.

Unlike the reviews here, Im as skilled traveler i was some mixed feelings.

Pro:
- Nice and clean room
- Great and helpful service on reception desk, especially (lady) managers of duty
- Free limousine service from / to the airport and when it is very hot weather, can be advantageously used on trips (paid of course)
- A pleasant outdoor pool
- Decent prices for food and drinks with frequent discounts

Cons:
- In the bathroom (on room) mold in the gaps of tiles
- In the room there is no light by which you can reading!
- Dirt and odor in the Spa (in changing room and toilet), dirty sink with hair was throughout two days, while many staff does nothing
- Breakfast restaurant - for Europeans very little choice and personal have problems with refilling the missing range (still something missing), old clutter among the tables with food, daily dirty floor in the restaurant, very reluctant staff (they make unpleasant face if you want something), with lack of knowledge of languages

I definitely recommend for management quick errors removed. Due to the fact that I think so the same services at similar prices can be had even closer to the center, I would probably not return here again. Those cons are many for a really good hotel. I suggest you try another hotel.

  • Stayed April 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank metropolisPRG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 1, 2013

We had a romantic 4-poster king-size bed in our incredibly spacious room overlooking the swimming pool. Lovely floors and furniture. Staff was very gracious and helpful, buffet breakfast was very fresh and tasty. Great value for the cost. I highly recommend it!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ejwyndham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mill Creek, Washington
Level Contributor
478 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

This hotel appears to be relatively new. The rooms were awesome, ours overlooked the pool and the spa. The staff were extremely friendly and attentive...always a smile, a good morning and eager to help. For the reasons above I would not hesitate to recommend this hotel to anyone. Visit the spa, those in our group who did raved about the staff and treatments...Fantastic service and good management are hard to beat!!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Takarehi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 bubbles Reviewed April 22, 2013

The staff at this hotel is awesome. Everyone is super friendly, and english may be a small barrier, but not one that can't be overcome. The US dollar does a lot of work here, so taking in a 26$ 90 minute massage, should definitely be on anyone's list. It's very close to all the temples, probably not walking, but there are took tooks abound, so not to worry about travel.

  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LanderVY777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Hotel & Spa

Property: Pacific Hotel & Spa
Address: Road No.6, Kaksekam Village | Sror Nge Commune, Siem Reap 17260, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Romantic Hotel in Siem Reap
#34 Family Hotel in Siem Reap
#40 Business Hotel in Siem Reap
#55 Luxury Hotel in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pacific Hotel & Spa 4*
Number of rooms: 236
Official Description (provided by the hotel):
Situated 10 minutes drive from downtown Siem Reap and 6 minutes drive from the famed Angkor Wat, Pacific Hotel & Spa boast of 236 well-appointed rooms and suites. Build in 2007, the hotel blends authentic Khmer Architecture with contemporary Western design which surely will cater to the most discerned of travelers. Whether it is for a family vacation, a business trip or a romantic getaway with breakfast in bed, Pacific Hotel has it all: exciting sightseeing tours, superb private cabana dining, relaxation by the pool or find transformation through a Traditional Khmer Massage. ... more   less 
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Also Known As:
Pacific Hotel And Spa
Pacific Hotel Siem Reap

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