First impressions are key, and this place failed completely. We arrived around 11pm, tired of a day of traveling. They couldn't find our reservation, until I called the US twice, and they offered us the only open room in the whole hotel (which they told me *wasn't* reserved, but was actually the room number that they eventually gave us).
It's all printed out. All they had to do to find our reservation was look at the name on the reservation. One of the clerks seemed quite earnest. Maybe just not very bright at all. The second night, we tried to confirm transportation back to the airport, and they acted like it wasn't something they provided, but scribbled something down. The next morning, they knew nothing about it (but, luckily, someone was taking the hotel van slightly before our "reserved" time, so we were able to make it.
The pool was nice, but was not worth the stress, hassle, and cluelessness of the staff.
- Official Description (provided by the hotel):
- Lin Ratanak Angkor Hotel Situated along the enhancing National Road 06 and the closest to local market(Samaki Market), Lin Ratanak Angkor Hotel offers an ideal urban getaway in the heritage land of ancient city. Choose a relaxing home-from-home at Lin Ratanak Angkor Hotel just 15 minutes' drive from Siem Reap International Airport and we provide the free transfer to town 5 minutes' drive to Pub Street and old market area. This affordable Four Star Rating Hotel features 100 room accommodations with complimentary WiFi connection throughout the hotel, ambient dining options, elegant swimming and leisure facilities that satisfy the needs of both business and leisure travelers. The Lin Ratanak Angkor Hotel adds the most preferred services including baby siting, concierge service, on-call medical treatment, and the traditional show set by the pool pavilion that inspire your accommodation an ease. From the minute you step inside the bright, welcoming lobby of Lin Ratanak Angkor Hotel, you will feel at home and experience with the service and hospitality of Cambodians. ... more less
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