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Pavillon d'Orient Boutique-Hotel
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Reviews (2,163)
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All reviewstuk tuk driverbedtime storiesangkor watrice soupyour disposalguide bookjunior suitelittle touchesan english speaking guideincluded in the room ratemosquito netalways on timeentire stayfresh fruitsmall hotelfree massagean oasis
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1,570 - 1,575 of 2,163 reviews
Reviewed May 29, 2010

Everyone has already commented on the various aspects of the hotel which make it nice to stay at, so I won't add to that. We found that the people of Cambodia in general are really wonderful, kind and have that extra something that makes meeting them a very special experience. Of course like everyone else I knew about the tragedies of the Khmer Rouge and the landmines but to see the aftereffects so directly is very moving. staf

The staff are all very well trained, and provide for your every need. Every night we found that the air con had been turned on before our arrival so that the room would be cool after a day spent touring the ruins. We also opted for the car and guide option, and we realized immediately how much of an advantage that was. The car and driver was clean, air conditioned, and in the dusty road conditions that was a huge advantage, plus we could load all our various hats, souvenirs, guidebooks and drinks in the locked car. As the hotel has an all-day tuk tuk service, we paid only an extra 15 a day for the car option, and received a free tuk tuk every night to go to the town for dinner. Our guide, sokphai, (pronounded soup -pai) was like a angel, very patient and showed us all the secret places you might never find on your own, plus carried a lot of our stuff and held our hands while we climbed the high steps. For the extra 25 a day it's a no-brainer.

  • Stayed: May 2010, traveled with friends
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1  Thank MangoMunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2010

I have been travelling all my life and in particular have loved the pampering I have received from the resort style properties in Phuket and any similar holiday destination. The time taken upon your arrival with hand wipes, nice cool drink and a clear explanation of what is included in your rate and what facilities are available at the hotel all this whilst sitting in comfortable surroundings rather than perched up at reception like you were at fast food take out.
This was the exceptional experience we had at this property. We took the package for 4 nights and stayed an extra and it was worth every penny. Upon arrival our driver fashioned us with the above mentioned which was then again provided by the hotel upon arrival. I appreciated the care and time taken to advise us of what was available to us and this was done with such grace and professionalism. Our room was ready and made up to accommodate my teenage son.
Breakfast is available until 12 Noon. Which is very accommodating for those that wish to capture the sunrise and the early morning visits to the sites of Angkor Wat. The rest of the menu in the restaurant was also exceptional. We tried everything and it was all very delicious and very well priced. The service was in some cases better than in a 5 star hotel. I always appreciate having my order read back to me so that there is no confusion later.
Wifi was available everywhere but better in the eating and reception area. The swimming pool was very inviting after a day out.
This property was like an oasis just outside the Siem Reap town. Our driver - though not part of the hotel but hired by them was wonderful. He patiently waited for us all the time and was always timely and welcomed us back from each trek with cold face clothes and drinks. We were so thankful for this as it meant we did not have to think.
I would come and stay here again and hope that other hotels and properties can learn from this experience. It is the experience that other hotels need to step up to whether they cost $50 or $500. I have recently stayed at properties costing $400 a night and did not get the same experience as I received at the Pavillon.
Thank you for making our stay in Siem Reap so memorable.

  • Stayed: April 2010, traveled with family
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2  Thank CleoBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2010

The title is no exaggeration-- the Pavillon d'Orient certainly lives up to its great reviews and we consider this to be the best hotel we've ever enjoyed. We booked it solely on the raves that we'd seen on Tripadvisor, and we couldn't have been happier. The manager, Sebastien, attended to many of our needs and made our stay (for our honeymoon) even more spectacular. The other members of the staff-- everyone from housekeeping to masseuses to desk and wait staff-- greeted us with kind smiles and lots of helpful information. Rooms are spacious, lovely, and utterly romantic, and the pool area should not be missed. The breakfast, included in the room rate, is hearty and wonderful. And on top of it all, it's only a short drive to the Temples of Angkor. It was the perfect location for us in Siem Reap-- so do yourself a favor and book immediately.

  • Stayed: May 2010, traveled as a couple
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1  Thank thetravelingjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2010

Based on all the favorable reviews, my husband and I decided to stay at the Pavillon d'Orient for three nights. The hotel lived up to the hype and we had a very good stay - we fully agree with previous assessments. The hotel and amenities were as described and our stay was as we expected and hoped it would be. Even though the hotel is not centrally located, we were quite happy to escape the big hotels and busloads of people which are typical of Siem Reap - it was a quiet happy haven away from the madding crowd.

We don't need to recreate the heaps of praise already piled on, but will say a few things about our specific experience. You'll note the mention of heat and air conditioning several times - we were in Siem Reap during the hottest time of the year just before the rainy season started. Temperatures reached the low thirties (Celsius) just after sunrise and moved up to 35-37degrees not long after noon.

Car Driver Samreth: We were collected at the airport in an air-conditioned car by an English speaking driver named Samreth Leang. He met us with a friendly smile, a warm welcome, cool menthol-infused cotton hand towels and chilled drinks. He was full of helpful information about Siem Reap and the temples of Angkor. Whilst the hotel provides free tuk tuks to the temples and in and out of Siem Reap, given the heat and our growing appreciation of Samreth, we decided to take the car option for USD15/day. Samreth helped us organise our itinerary and prioritise the sites we wanted to see, including best times to avoid crowds or get best light for photos. He was also great about strategic drop-off and pick-up points - we never had to retrace our steps in our temple wanderings. Each time we returned to the car hot, sweaty and dusty from tramping through the temples, he dug into his magic cooler and produced a seemingly never-ending supply of cool, refreshing menthol-infused towels and ice cold drinks. He was a life saver! We rather ambitiously covered off the main temples on the first day (Angkor Thom, Ta Prohm, Angkor Wat) with a stop at Pre Rup for sunset. On day two we did sunrise at Angkor Wat and then headed straight to Banteay Srei with a stop at the Cambodian Land Mine Museum (very informative, sobering - highly recommend) on the way back. Samreth also stopped along the way to show us how palm sugar is produced and also found a roadside stand selling delicious sweet sticky rice in bamboo. These stops, along with Samreth's anecdotes and stories about Khmer traditions and culture (including his experiences of the Pol Pot regime), were some of the highlights of the trip for us. We then went to Beng Mealea, which is a bit out of the way, but is stunning and absolutely worth the trip. It was great to see some of the Cambodian countryside and get away from crowded touristic Siem Reap and temple mania. Our second day was actually our favorite day and even though the Pavillon d'Orient was lovely, it was, in the end, Samreth that made our stay in Siem Reap so memorable. We highly recommend him and encourage everyone to get to know this impressive individual (he taught himself English and worked for years clearing landmines across the Cambodian countryside). You can request Samreth through the front desk team or contact him directly: Samreth Leang (--). All credit to Sebastian and his team for finding and keeping gems like Samreth.

Tuk Tuk Driver: We used a Pavillon d'Orient tuk tuk driver to run into Siem Reap for a few hours which is a great way to scoot around town. The driver waited in the tuk tuk while we checked out the markets, went to the Artisans d'Angkor, etc. He had chilled water bottles, but his version of a chilled towel was a pre-packaged moist towellette from the cooler box. He was nice enough and got us from A to B, but his English was minimal. It is a great (free) service that the hotel provides, as it is located outside of Siem Reap and it can be difficult for tourists to negotiate appropriate rates.

Air Conditioning: On our first night, the air conditioning in our first floor room was not working properly. When we reported it to the front desk, there was no one on-site to assist. owing to the late hour. When we spoke to the front desk team the following day, we were assured the problem would be fixed. Indeed someone was sent to fix the problem immediately. However, when we went back to the room, the air conditioning was somewhat improved but still did not seem to be working properly. When we expressed our concern, we were given the option to move to another room and the staff provided assistance with moving our belongings. The new room, on the ground floor, was much cooler and the air conditioning worked like a charm. We were impressed with the way the situation was handled in that our concerns were listened to carefully and action was immediate with no excuses or delays. Very professional and consistent with all the other comments about the high level of training and competence shown by all the hotel staff. Our compliments to Sebastian for the level of professionalism and commitment to guest comfort.

The Swimming Pool: the pool and garden area in the courtyard is beautiful and charming. It is a great place to unwind after a day of temple touring but it should be noted that the salt water pool is not cold and does not quite provide the cooling relief sought after the heat of the day. It is nevertheless relaxing to soak and laze in the warm waters and enjoy the soothing sound of the fountain at the end of the pool. I don't know if it was a holiday the weekend we were there or if this is a constant feature, but there was really loud music playing from somewhere over the property walls every time we were in the pool area, which slightly took away from the serenity and tranquility which the beautifully designed pool and garden area would normally have inspired...

The Food: the breakfast all day option is a great idea and we were glad to be able to take advantage of the flexibility to come and go and eat at odd times. We ate a couple of other meals at the hotel beyond breakfast and found that the food and service was good and reasonably priced.

Overall we had a great stay at the Pavillon d'Orient and appreciated the care and attention to detail from Sebastian on down to all staff members. He and his team have clearly worked very hard to make it a welcoming haven and home away from home. We would recommend it to others.

  • Stayed: May 2010, traveled as a couple
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1  Thank 212_Eagles_Nest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2010

A quiet, romantic hide away thats only 15mins away from the temples and 15 mins away from Pub st.
Rooms are elegantly decorated in the french colonial style. The bed was very comfortable and my wife loved reading the bedtime scrolls.
Providing free tuk tuks certainly made our holiday less stressful and the driver helped us organise our temple itinerary perfectly.
The all day breakfast were amazing and very helpful for those setting off before dawn to catch those sunrises. Was nice for my wife to be able to take a slice of chocolate cake back to the room to have later.
Definitely recommend for those not wanting to stay in the typical branded hotel. The open style villa setting means that you feel at one with nature and you will often see lizards and such around the hotel. However this I felt this added to the charm of the hotel.
Try a khmer massage, brutal but fun. The salt water pool was nice to dip into after a tough morning at the temples.

  • Stayed: November 2009, traveled as a couple
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Thank Man_with_wife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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