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“Exceeded Expectations”

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Pavillon d'Orient Boutique-Hotel
Ranked #28 of 343 Hotels in Siem Reap
Certificate of Excellence
Saigon
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Exceeded Expectations”
Reviewed March 2, 2009

From the fast response of the first email contact, Sebastien and staff demonstrated how they have earned the top slot in the Angkor area. From lemongrass tea upon arrival, fun and friendly tuk-tuk transporation, stylish accomodations, relaxing garden and pool, Khmer bedtime stories, to secret gifts upon checkout! We WILL be back to this charming hotel. They exceeded our expectations by paying attention to the small details that are appreciated rather than getting distracted by the big ones that don't really matter.
Thanks for a perfect weekend!

  • Stayed March 2009, traveled as a couple
    • Value
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Helpful?
Thank oildan20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,034 reviews from our community

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UK
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 2, 2009

Historically, I have tended to take online hotel reviews with a pinch of salt as, in the most part, people make more of an effort to complain than congratulate and this can lead to unfair bias and often un-representative reviews. Likewise, any hotel that appears to have ridiculously high praise and limited apparent faults is also cause for scepticism.

The Pavillon D'Orient, on virtual paper at least, initially fell into the latter category for me (in fact, as far as tripadvisor reviews are concerned, it apparently had NO faults).

However, having just stayed at the Pavillon for 3-nights, I was very chuffed to discover that all the reviews on tripadvisor, to this point at least, were absolutely warranted. It is a gem and stands out, as quite simply, the best hotel experience I have ever had.

As previous reviewers have noted, the entrance is non-descript but once through the doors, a tranquil, charmingly decorated oasis awaits. However, it is not the quality of the decor, the bathrooms, TV's, gifts, fresh fruit , bedtime stories and food that inspired this review (albeit very welcome) but the unrelenting quality and friendliness of service from Sebastien and his team.

Nothing was too much trouble. Service above and beyond was always offered and more often that not, completed without request . For example, within 10-minutes of arriving, following a cold towel and refreshing drink, we had a bespoke itinerary discussed, prepared and printed (tuk tuk driver introduced and briefed) that would see us at the best temple locations, avoiding the crowds, at the best times of day for viewing.

During our stay they also packaged a painting I had bought ( I only asked to borrow some tape), offered to burn my photos to CD at a local shop, booked us a balloon ride and generally looked after us to such an extent, that I will genuinely miss it.

Our tuk-tuk driver for 3-days (included in the rate) was charm personified and gave us an insight into the country and its people, picking us up before dawn on one day and remaining available until 10pm (and doubtless beyond if required). He also ensured that we benefitted from his local knowledge and had access to local eating (on one day we bought freshly grilled fish, rice,sauces and drinks, then ate by a lake, far away from anyone else).

In summary, it was fantastic. ALL other hotels take note..as you are probably not as good as the Pavillon D'Orient..and you really ought to be. This was perfection and it was a pleasure to experience it first hand..for the first time.

  • Stayed February 2009, traveled as a couple
    • Value
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Helpful?
2 Thank IndietravellerUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 27, 2009

My wife and I spent 2 nights at the Pavillon d'Orient and we could not have been more impressed.
On our arrival we were welcomed with cold towels, fresh drinks and a level of personal attention that would persist through our entire stay. We had originally wanted to spend 3 nights here but due to the hotel being fully booked we could not. However Sebastian, the General Manager, was extremely accommodating and arranged for us to spend 1 night at their sister hotel the Pavillon Indochine. We were fully taken care of with airport transfers and transfers between hotels.
Our room was very spacious with fresh fruit, bottled water and tea/coffee facilities provided. The open air restaurant was an ideal place to relax with a few drinks after a tiring day of temple trekking. The menu itself is small but well priced and delicious, offering traditional Cambodian faire with French-European influences. The restaurant staff are helpful and polite, but occasional minor mistakes with food order accuracy do occur (a language barrier more than anything else).
Let the reception staff recommend temple itineraries for you, all you need to do is turn up with a camera, sunscreen and comfy shoes.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Pokoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 27, 2009

Hotel is really nice. Never had such helpful staff anywhere. The rooms are very comfortable, and slightly colonial. Every wish was accomodated and the staff attention was just incredible. I would have loved to have stayed much longer! Although the hotel is a bit out from the centre this doesn't matter in the least as you have your own tuk-tuk and driver to take you around. The tuk-tuk made our stay hassle free and was great fun. Book into this hotel and you will have a great stay.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank alan100london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 26, 2009

There is a reason this hotel is currently number 1 - it is fabulous! I am a very picky about hotels and this is one of the nicest places I've stayed. The rooms are done up to a very high standard, and feel cozy and romantic (also, the sheets smelled heavenly). The bathroom had a luxury spa feel, great water pressure in the shower for cleaning off after visiting dusty temples all day. I cannot speak highly enough of Sebastien and his staff - the level of service was incredible. One of the warmest welcomes I've received at a hotel and Sebastien helpfully organised an itinerary for us. We had the use of a friendly tuk tuk driver for our entire stay, as well as car transport to/from the airport all included in the price of the room - fantastic value. The hotel is located a bit out of town, but it's really better that way - less noisy, closer to the temples and very easy to get into town with the tuk tuk driver. My only regret is that I didn't stay longer.

  • Stayed February 2009, traveled as a couple
    • Value
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Helpful?
2 Thank vegan_princess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed February 24, 2009

I stayed at Pavillon d'Orient for a total of 4 nights (1 night alone, 3 with friends) and have to say it is one of the best hotels I have ever stayed in.
The property looks quite unimpressive from the outside, but the minute you step in it's like being transported to another world. The decor of the hotel is excellent, and the rooms extremely comfortable with a private balcony, airconditioning & flatscreen TV. The rooms also have a safe, minibar and telephone. I loved the closet, which could be opened and closed with a curtain instead of the traditional door. The bathrooms have a seperate bathtub and a very nice rain shower.
The restaurant (Les Planteur) is nice, with reasonable prices and a good selection of local and international dishes. I did not use the spa myself, but a friend was extremely pleased with the massage she got. The pool is absolutely perfect to jump into after a long, hot day touring the wats.
The location of the hotel is perfect for those who want to be away from the bustle of the main city centre. It's located approximately halfway between the Old Market area and Angkor Wat (15-20 minute tuk tuk ride to both), so you are not surrounded by tourists but at the same time is accessible. The hotel also provides a free tuk tuk for the duration of your stay, which makes it extremely easy to get around. Ask for Mr. Chin, who has to be the nicest tuk tuk driver in Siem Reap.
What really sets this hotel apart from any other is the service. The staff always had a smile on their face, at anytime of the day or night. The staff made sure that we were out of the room before they did the turn-down service (I hate it when I'm in the middle of a shower and I get a knock on the door, which happens in every other hotel I've stayed at). What I really appreciated was that when my friend had to fly back early due to a family emergency, the hotel helped organize the air ticket (on a Sunday!) at no extra charge. They also provided a free airport transfer! On checking out, we were given with thoughtful personalised gifts, even though it was 6 am in the morning.
Sebastien and his team at Pavillon d'Orient do an excellent job of making your stay a memorable one, and I will definitely be going back multiple times!

  • Stayed February 2009, traveled with friends
    • Value
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Helpful?
3 Thank radvani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed February 11, 2009

We spent two nights at this comfortable, welcoming, and helpful hotel with our family, including two of us in our 60s, our daughter and son-in-law in their 30s, and our three- and six-year-old grandchildren. With its relatively small size, spacious rooms, open-air restaurant, and clean outdoor pool, this was the perfect enclave in which to relax after long hot hours spent clambering over Ankgor Wat ruins. We have traveled extensively, but we have seldom encountered a more friendly and helpful staff, including the gracious proprietor, Sebastien. The unlimited use of one tuk-tuk per room (with driver) offered a unique bonus to the already low rate, not to mention a very healthy free breakfast. We unreservedly recommend this charming boutique hotel to tourists of all ages.

  • Liked — The amazingly friendly and helpful staff
  • Disliked — No complaints at all.
  • Stayed January 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank E.Bachman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pavillon d'Orient Boutique-Hotel

Property: Pavillon d'Orient Boutique-Hotel
Address: Road no 60 (rd to Angkor), after Psah Leu market, Siem Reap, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Siem Reap
#6 Romantic Hotel in Siem Reap
#25 Business Hotel in Siem Reap
#25 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): $
Number of rooms: 18
Reservation Options:
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Also Known As:
Pavillon d`Orient Boutique Hotel Siem Reap

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