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All reviews guest experience manager mr chan tuk tuk angkor wat lucky mall swimming pool cambodian hospitality pub street the hotel staff memorable stay special thanks i highly recommend this hotel amazing staff welcome drink excellent stay nice pool room was spacious
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Reviewed 3 weeks ago

What a gorgeous place, made so special by the staffs that look after us. Nothing was ever too much trouble and attention was very caring and personal.The food was lovely and the room we were given quite lovely.

Highly recommended.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank ealm2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samneysin, General Manager at Memoire Siem Reap Hotel, responded to this reviewResponded 2 weeks ago

Dear Ealm2018,

What a great delight to received your excellent feedback on TripAdvisor!

Thank you for taking the time to share your memories of your stay and I am glad you had such a memorable stay and enjoyed the hotel.

Your compliments to this dedicated team have been shared and once again thank you for your feedback and we all look forward to welcoming you back in the near future.

With our love and care,

Samney Sin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2019 via mobile

We enjoyed very much our 4-night stay in this hotel. Thanks to the helpful staff (special mention to Sam), we saved up a lot of time as the hotel managed the logistics for our next destination - from arranging the bus ticket to ferry boat ticket as well as advising some hotel.
The hotel is very well located, nice and cheap eating places at walking distance. Our room was cosy and very clean, with nice bathroom and good bedding.
Breakfast was good with a choice of Asian and western dishes.
We definitely recommend!

Date of stay: February 2019
Trip type: Traveled with family
Thank aodelie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samneysin, General Manager at Memoire Siem Reap Hotel, responded to this reviewResponded 5 weeks ago

Dear aodelie,

Greetings from Memoire Siem Reap Hotel!

Thank you very much for choosing to stay with us and seized an opportunity to share your excellent feedback to other traveler on TripAdvisor community. It is pleasure to read your wonderful feedback about our beautiful charmingly hotel and we are so thrilled to hear that you have encountered with our comfortable and big size of room, extravagant cleanliness and the especially everyone are extremely smart to read your need and make it happen.

By the way, Memoire talents are leading hospitality contributors, They are just special and unique in delivering service to all clients. The entire team and I are thankful one again for your phenomenal feedback, I am sure to share to the team and everyone will proud to have been successfully in making your stay memorable one. We are looking forward to welcoming you again very soon to experience with us.

With our love and care,

Samney Sin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2019

I stayed for seven nights and had a great experience.

Pros:
- Sim and the rest of the staff are sincerely polite. Fantastic arrival.
- Your room is cleaned not just once but sometimes numerously during the day.
- Room just lovely in general.
- Help and in-house payment for touring/travel (helpful for the tuk-tuk driver for the day to go to Angkor Wat) so that there is no need to go touting about.

"'Oh come on... 'In-house', they must make a tidy profit of the drivers."

- Well they don't. Price is similar and somewhat cheaper for most things from the few places I went to cross-check. Do be the Robin Hood and tip nicely for the drivers.
- Breakfast is pragmatic. A good selection; not overly gratuitous. Fresh coffee, juice, bread, eggs, bacon and Chinese offerings.
- Great location. Tuk-Tuk drivers know the location and is well-revered.
- Seen no prostitution within or nearby that sometimes plagues this city.
- Swimming pool is (hush hush) better than their sister location.
- Clean rooms as always.
- Smiling staff.
- A cold, actually ice-cold, fridge to store water and other items. There is a mini-bar selection in there too. Guys, you would've made so much money if you put a few Mars or Kit-Kats in there.
- I couldn't hear anyone in the room next to me or in the corridor from my room.
- Well-priced.

Cons:

- Mosquitos are a problem within the room. This is South-Asia and the AC will assist but it's still annoying.
- Shower-head is not that user friendly nor large at that.
- Could have more of a selection on a variety of things to do on the reception desk.
- Must go to their sister location to use the gym.

Overall, an excellent experience that I will encourage all to reside at if they are in Siem Reap. Thank you, Memoire.

Date of stay: February 2019
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank morethansam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samneysin, General Manager at Memoire Siem Reap Hotel, responded to this reviewResponded 5 weeks ago

Dear morethansam,

Greeting from Memoire Siem Reap Hotel.

Thank you very much for choosing to stay at Memoire Siem Reap Hotel on your recent visit to Siem Reap and taking the time to write a review about us on TripAdvisor.

However, on behalf of Memoire, I would like to sincerely apologize for the inconveniences you faced during your stayed at our hotel. Its just sad about the annoying from the mosquitos problem and others of your comments but it does not mean that we cannot do anything on it. however, each of your comments have been taken into serious consideration and shared with the appropriate departments and we will look into the areas for improvement.

We would like to assure you that we constantly strive to achieve the highest level of hospitality while maintaining at an affordable and competitive price.

morethansam, We truly hope that we will have the other opportunity to welcome you again to Memoire Siem Reap or any of our sister hotels in the near future.

Best Regards,

Samey Sin
General Manager

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Reviewed February 12, 2019 via mobile

It's been my 2nd time to stay in this hotel, and the service always more than my expectation. The staff were friendly, never miss to give me smile and always help me when i need something, the room was comfy and clean and the restaurant wow i couldn't ask for more cause they always serve me with the best food.
I hope i can come again and looking forward to meet everyone here.

Date of stay: September 2018
Trip type: Traveled with friends
Thank fitri s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samneysin, General Manager at Memoire Siem Reap Hotel, responded to this reviewResponded February 13, 2019

Dear firth S,

A very warm greeting from Memoire Siem Reap Hotel.

Thank you for writing your " Outstanding Service and Hotel " review and we would like to extend our most sincere appreciation to you in choosing to stay with us once again and for also finding the time to share such positive comments. As a returning guest it always gives us great pleasure in reading great comments as good as yours.

All the entire team truly hope that you will be able to return to Memoire Siem Reap and it would be our pleasure to be able to host you here once again in the near future.

With our love and care,

Samney Sin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2019 via mobile

Where does one begin really? From the onset we walked in half dying from the heat and were greeted by the reception staff with amazing smiles and ice cold face towel and juice to cool down while checking in. We knew we would hit gold.

The staff—well they are just a cut above anywhere else we have stayed, ever! Real smiles from every staff member who actually seem to enjoy their jobs.

The food was fantastic, a great mix of Khmer and western options with decent prices. The pool bar, well your beer is never empty.

Date of stay: February 2019
Trip type: Traveled with family
Thank DiisyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samneysin, General Manager at Memoire Siem Reap Hotel, responded to this reviewResponded February 13, 2019

Dear DiisyS,

A very warm greeting from Memoire Siem Reap Hotel.

We thank for your kind review and sharing your experiences on TripAdvisor.

My team and I are very happy to learn that we were successful in providing you with the high levels of services which met your expectations.

DiisyS, we sincerely value your feedback as it is a great motivator to all of us to continue delivering exceptional levels of service to all our esteemed guest and we will impress you with the changes we will be making a Memoire Siem Reap by the time you return for holidays again.

With our love and care,

Samney Sin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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